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October 2023 by sheila Diete
Very nice placeRooms: Rooms are very nice.
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October 2023 by Stephanie Keiser
Pictures for advertisement aren’t up to date. Man at the counter didn’t speak any English. Room had a strong smell of urine. Wasn’t the most cleanly place. Definitely not worth the price. Was also double charged for my stay. Was told at the counter payment wasn’t processed online. But upon checking my bank account I was charged twice.
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September 2023 by Bob Curl
Was going to cancel based solely on reviews. I'm glad I didn't. The first person I ran into couldn't speak English . She immediately went for someone who took care of check ins.He was very friendly. He let me check in early. The room was spotless. Bathroom same way. The elevator was fine.I unloaded our car and went to pickup my wife at her seminar.She was concerned about the negative reviews also.We were both really happy with the accommodations.The breakfast was really wonderful.Everything was covered. They had a great assortment of goodies.We will stay here again.
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September 2023 by Sandra Matos
Truly the worst hotel experience I've ever had! Would not recommend it to anyone. The door wouldn't fully close. When we walked into the room, it smelled horrible! Me and my family had to sleep dressed on top of the covers since the sheets were dirty with weird stains. The toilet wouldn't flush properly. The lamp was also dirty and stained. The elevator took forever and made loud noises that we had to take the stairs. The breakfast was not good, couldn't eat anything since there was a huge fly on the eggs. I would NOT recommend this hotel to anyone, and I will NOT go there again!
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September 2023 by Michelle D'Andrea Maloney
Worst hotel experience of my life. No one to check us in, had to wait 30 minutes. Then could not assign a key so only room they could give us had no air conditioning - in August. The room was filthy with blood splatter on ceiling, stains on pillows and sheets, mold in bathroom, no blow dryer or basic amenities, and overall horrible condition of the rooms and hotel. And this was a $250 a night experience. Still waiting for hotel to process refund that they promised as credit card machines were down (conveniently) - we will continue to call every day. Best Western brand needs to evaluate this hotel as it is a disgrace to the brand. There must have been a change in management as they are riding positive Google reviews in the past. Do not book this hotel.Update: Been calling hotel for two weeks to issue refund and hotel has refused to issue refund as promised. Do not stay here.
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September 2023 by Valeria Hawkins Gatling
The Branding won't be Best Western very soon. Not sure who's taking over this franchise. My recent experience was concerning, I was given keys and entry to an already occupied room. There were belongings laid out in the room when I entered after a long drive. I really felt like I could be an inadvertent victim. I got out of the room, called the desk and someone came up with another key to a room on a different floor. The room seemed to be nicer but the air conditioner wasn't on so I felt concerned that it was inoperable. It wasn't but it took awhile for the room to feel comfortable. Really, I will avoid this hotel in the future, just because.
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September 2023 by super mario Cam22
We stayed here last year in 2022 and loved so we came back this year 2023. And everyone and everything changed! The rooms were smelly. Like wet carpet. There is no housekeeping. The people who clean your room are a married couple who don't speak English and probably the owners cause they live there with their 2 kids who run the desk. They made our room and it was horrible! We had to check out and find another hotel...asked for our money back. They had a gas leak....no hot water. And they have shelter people living there. They are outside smoking ....looking shady and their dogs everywhere. The place is very dirty...elevator dirty. The pool is indoor and smells. Looks like hasnt been cleaned....please dont waste your money..we checked into the inn at chocolate....best decision
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September 2023 by Lauren Johnson
After arriving to the hotel early, we decided to use the lobby bathroom before heading to Hersheypark - thankful that we did! Upon entering the lobby, there was literal garbage on the floor by the front doors, sketchy looking staff (one man wearing a white tank), dead flies all over the bathroom, etc. As two young females, we were not feeling safe. Then, an entire family came walking out from their room and said, "This is the dirtiest hotel I've ever seen... I don't even care if I get my money back, we are not staying here." We immediately went out to our car and called this hotel to cancel. There was no issue cancelling since we didn't check-in yet, which was nice. Booked a different hotel, and I am so happy we did.
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September 2023 by Amanda Ireland
I booked this hotel months ago for an event I was attending in Hershey. When I arrived in the lobby to check in, there was nobody at the counter, which was slightly concerning but I know staffing has been difficult, so was understanding. After several minutes, a gentleman wearing sweatpants and a t-shirt came around the corner with a phone and indicated he did not speak good English, but I could talk to his friend on the phone to check in. Red flags were going off for me. I told him I needed a minute and stepped away because there were other people behind me in line. It was a very strange exchange. Seemed unprofessional and sketchy. I did not even check in because I did not feel safe. I would not recommend, do not stay here!
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September 2023 by Andrew G.
Smells like your grandmother's musty basement. The room was not ready when I arrived at 7pm. I hope they really did clean it and change the sheets. People yelling with paper thin walls. Do not stay here unless you are looking for a Crack den.
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August 2023 by Michael Maloney
This place is dirty and a dump! Arrived for check-in at 4pm, 1 hr after the 3pm check-in time. Waited for 20 min for a front desk person to come back from wherever. After waiting for this person to check in people in front of us, took another 15 min to get checked in. While still getting checked in, people in front of us came back to front desk to complain about room not cleaned. We then went to our room in which it wasn't cleaned either. Noticed that many other rooms on floor were not cleaned as all entry ways were open for view. We could not wait for what was undetermined amount of time for our room to be ready and no cleaned rooms were available. We had concert tickets and had to leave. As such, could not get into our room until midnight. Upon close inspection, there were stains on floor, hole in bathroom door, peeling wallpaper in bathroom, cracked lampshade, stain on bathroom ceiling, unknown stain on washcloth and poor water pressure for sink and shower. Asked for a refund and was refused despite complaining at check-in and check out. Manager was not available throughout. Despite what amounted to a $238 loss, my only recourse now is to escalate and warn all of you to not consider this hotel for your stay!Rooms: Very poorly maintained and managed.
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July 2023 by Alex Hernandez
Dirty beds, worn out linens. Staff was very helpful but they are dealing with more systemic management/owner issues. There is exposed plumbing in the hallways, renovations are 6/10. Contractors/handymen are not professionals...drywall seams, peeling wallpaper, sloppy painting and caulk lines. The intention and materials are there but the skill-set and investment are not. Thank you to the staff...maybe not the housekeeper.
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July 2023 by C Thompson
Not the "best" Best Western. I've traveled all over the country for work, and this hotel is by far the worst place I have ever seen. I booked 4 rooms for a local bowling tournament and I am so sorry I did not check prior reviews before hand. I only relied on Best Western quality from prior stays and their website. While check-in seemed great, at checkout my room was not even in my name on the bill and I am the one who made all the reservations (I am not even sure I am going to get points for the two rooms I actually paid for). The rooms left a lot to be desired - and all the rooms I reserved had issues - the one I was in, the shower cutrain was torn and tattered (picture attached) - should be put in the trash - one of only two lights in the bath room was burned out, the tub and sink were missing the stoppers, the bathroom fan sounded like a mack truck when it was running and the toilet seat was not even attached to the commode - I had to reattach it! The AC in the room had to be left running because if you set it to auto mode, the room was humid. The Lobby at breakfast was so hot and humid, you were better off standing outside. Maybe corporate headquarters needs to be notified about how shabby this particular Best Western has become, as from the reviews posted, local management does not seem to care. Worst Best Western I have ever been in.Rooms: Terrible upkeep!
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July 2023 by Joshua P.
If I could leave a 0 star review I would -- beyond disappointed. I felt the obligation to reinstall Yelp just to leave this review to warn others. I traveled with my family expecting comfortable conditions to spend the night, but we received anything but. Immediately upon arrival we were greeted with a mildewy, musty stench that only got stronger when we got to our room. Towels smelled sour and there was hair on some of them. The bedding included specks and stains of foreign substances which were too vulgar to include in the below pictures. If you want air circulation in your hallway, don't come to this place. Housekeepers don't know how to turn on the AC nor clean the room. Breakfast was limited but edible. Lights were flickering throughout the building. The pool and fitness center were no better. Water remained dripping from the overhead pipes into the pool full of foreign debris, which may explain the yellow tint in the water they expect guests to enjoy swimming in. The fitness center included a dysfunctional treadmill and grimy windows, with one machine that worked decently. Yet the moldy, stuffy air remained throughout the hotel, so don't expect to feel refreshed until you step outside to get natural ventilation. Until this hotel steps up their standards and quality, look for another hotel if you want even a subpar experience.
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July 2023 by St. Andrew the Apostle YM
A great place to stay with kids! The pool was awesome, the room (suite) had the perfect amount of space and the breakfast waffles were DELICIOUS! Would definitely stay here again.Food & drinks: Excellent coffee available all day long!