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April 2024 by Karen Powlas
We had an awesome sales person!!! Am well satisfied
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April 2024 by Linda Porter
Megan was very nice and polite. She answered all my questions I had. She knew what she was talking about for only being there a short time. She checked and dou l check with me to make sure my order was true and correct.
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April 2024 by Lauren A.
I hate to have to write this review but I think it's important to share. The people at the store are very nice, so this is NOT a review about them. Rather it's a review about their customer service and their willingness to stand by their products. I realize this is discount furniture so I know the expectation is not high, but I have purchased from Bob's stores since 2011 and have been pleased. Until today. We moved to PA and bought a large sofa, 2 chairs, a chase and 2 ottomans between December 2023 and January 2024. We have had the ottomans since mid-January and one of them broke. They sent their technician to come assess it and he had to "fix" it yet said there was nothing wrong. But as soon as you apply pressure on the edge of the ottoman the stuffing moves and it has to be "fixed" again. Fixed by unzipping the bottom and putting the stuffing back in place. The furniture is broken, plain and simple. We have only had it a few months and they refuse to replace it. I am therefore planning to notify everyone I know about this. I have spent thousands of dollars at Bob's. I am a good customer, I have paid outright for these items, but they are a horrible company. We have not misused this furniture, we simply want to put our feet up without the inside stuffing dropping and needed to be repositioned. At the very least, they should replace a defective item. I plan on notifying the corporate office to let them know that furniture that is only 3 months old and not misused should not require unzipping and replacing stuffing when used. A loyal customer since 2011 deserves more than this. Save yourself aggravation. Save up some of your dollars and take your business to Ashley, or Raymor and Flanagan in Mechanicsburg PA or Lazy Boy in the same parking lot as Bob's in Harrisburg, PA. Yes, they are all more expensive but well worth it.
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April 2024 by Jim Glendening
I had a pleasant experience selecting some furniture.
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April 2024 by Mammadukes G.
Salesman took his time and very patient. I liked that they were not pushy and really listened to what I was looking for.
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April 2024 by Gloria Miller
Always gteat prices n staff are friendly and knowledgeableWe always return
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April 2024 by Cin k
Had a great experience shopping here, great quality furniture , reasonable price, friendly and knowledgeable staff. Tina was excellent to work with.
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April 2024 by Youssef Fekhar
This store has a lot of furniture models to choose from. Prices are affordable and can be paid on 12 months with no interest. I recommend it .
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April 2024 by Yvonne Trunk
We were in the store twice and made our decision. We met with Diane and she was extreme nice. She went out of her way to explain and help us. The showroom is beautiful.
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April 2024 by Hoodrich Loso
Morgan was great she made sure I was well satisfied
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April 2024 by Ol Reliable
This store was amazing!! Staff was very insightful, I will be shopping here for all of my future furniture! If you have a chance to work with Miss Latonia in the Harrisburg location, count yourself lucky!!!
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April 2024 by Adrian Condes
amazing customer service <3
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April 2024 by Sharon U
Very professional salesperson, I would definitely buy from here again. When I am in the market for furniture again I will ask for Erica
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April 2024 by Caitlin James
Don’t waste your money! Their customer service is terrible. I spent almost $800 for chairs and they are all wobbly. They tried to tell me my floor was uneven and we called to have them come fix it. All they did was put felt on the bottom to make them even. I could’ve done that myself. A total joke and waste of money. I should’ve got at least half of what I spent back.
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April 2024 by Tegan s
Bob’s has a large selection of quality merchandise. The staff is phenomenal. My experience with Erica was first rate her time empathy and devotion to detail is unparalleled . Erica goes above and beyond to make the buying experience, exceptional.
