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February 2024 by Cheryl O.
I spend a lot of money at this store and additionally, have their credit card. My Costco rewards are forwarded to me via email every year in February. When attempting to redeem my rewards as I was checking out the other day, the link provided in my email would not open so the bar code could be scanned. I asked the 2 cashiers if they could help and they couldn't be bothered. They repeatedly told me that they just cash their check when it comes in the mail. I explained that mine does not come in the mail that it comes via email. They then proceeded to say: well I can' help you - their exact words. They didn't follow it by saying, let me find someone that can . So I told them to get a supervisor . The supervisor came over and was then able to assist me within a minute. The two cashiers totally dismissed me -they had no desire to even TRY to help. I have been a nurse for 35 years -How would they feel if they walked into the doctor's office or hospital and I looked at them and said I don't know what to tell you- I can't help you . Or what if they would've had a heart attack in front of me, and I just walked away and said I don't know what to tell you I can't help . it is unacceptable! I realize we are not comparing apples to apples here, but the premise is Morality and human compassion. Absolutely no customer service in this world anymore and Costco is not excluded!! Maybe AI will replace their jobs someday, and I have no doubt that I would get more assistance and compassion from a computer than I would have from those two human beings!!
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February 2024 by Cass O.
Love the selection here! You never know what you will find and the prices are always great. Sometimes we will grab a hot dog and a drink for 1.50 after we are done shopping.
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November 2023 by Sunanda P.
Terribly organized place.. The guy behind the customer service counter told me I couldn't return stuff for over buying. I bought 2 packs of bowls for a party at church and party was cancelled, I've been member for 15 + years and the place has become a nightmare. Their website says you can return food, but the guy said I couldn't because they have to throw it away. He made me feel I was doing this on purpose.
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October 2023 by Tiara Words from God
Nice pharmacy technicians!
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July 2023 by Lauren T.
I just love this store and selections! Can't go wrong with wholesale and Bulk, especially with rising prices.
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June 2023 by Lin K.
A typical warehouse style type store with some pretty good discounts overall. I'm glad they brought back the sample stations which allow you to try certain foods before you commit to buy them in bulk. Even with just a household of 2, we buy basic necessities like toilet paper, paper towels, laundry detergent, etc. to help save here and there. We do buy produce like grapes, tomatoes and cherries here as well as lunch meat, cheeses. Beware they DO push the fact you have to be the member to shop/purchase items and will push for you to get their credit card/executive membership. They now check your membership card at the self check out as well. I'm assuming people were sneaking around the system somehow. Haven't used the pharmacy so I cant comment on that but we do get good deals on OTC medication and vitamins. I tired to make an appointment with their vision department but its a third party you need to call in and schedule and appt. I tried several times but couldn't get through so I'm not sure if I got the wrong number or if it was really disconnected. Gas used to be a good deal, usually 20 cents cheaper than other stations but recently the discount has only been like 5 - 10 cents difference. It's also a wacky parking lot set up and gas lines so I avoid that headache now and just hit sheetz. Bonus points for their food court which always satisfies my junk food cravings. Who doesn't love a good hot dog and soda or ice cream treat? Restrooms are also clean and there is a water fountain with a set up to refill your water bottle.
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December 2022 by Mary Jo I.
This is a great store however, it is always very congested with traffic. One thing that could be done to eliminate confusion near the gas pumps is to prohibit left-hand turns when leaving the parking lot. This would eliminate the congestion in the entrance area to the pumps.
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December 2022 by Erica Travels
Best pharmacy in the area by far! They are always so friendly and knowledgeable and help where they can.
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November 2022 by Rick Dobry
Left my cell phone in the car and the lazy Costco pharma associate refused to check GoodRX for a better price on a routine antibiotic. I paid $31.59 for something I could have got a the grocery store pharmacy for just over $6.00. Left wondering why I am paying for a so called executive membership, only for the privilege of paying 4X more!!!!Hours later I got a call from Ian the store manager. He apologized and arranged for a credit on the overcharge. Good recovery by Costco!
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October 2022 by Sal L.
We are military and recently moved to the area. We assumed (being former BJs members) that we could get a day pass, try it out and purchase items to see if we liked it more than rejoining BJs. We were given a pass and did not realize we had to pay immediately for a membership before purchasing what we were interested in getting. I get they want us to be members, but the guy kept pushing their credit card on us instead of explaining anything else. Once I agreed to get a basic membership, they wouldn't give us a membership because I didn't have anything with our new address! I'm in the military and move around all the time. I guess Costco can't make it easier for military lol.
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September 2022 by C T.
BEWARE! Pharmacy hours are NOT the same as the listed store hours. The Pharmacy is closed on Sundays (even though the Hearing Center is open)...
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August 2022 by Mae F.
I am not a Costco member, but my friend is, so I was able to accompany her on weekly shopping trip this past Saturday. There's two items that I really love from Costco; the Kirkland brand chocolate covered raisins and the Kirkland brand steak strips. I made sure to stick to those two items so I wouldn't be enticed by the many other store items that I was presented with every few steps. My friend got the basics- olive oil, dryer sheets, egg whites, spring mix, strawberries, dark chocolate covered blueberries, and old fashioned oatmeal. I only purchased the two above-mentioned items. My friend spent about $120 for several items, while I spent about $25 for my two items. We were able to navigate the store pretty easily, despite it being fairly busy. She informed me that this is the only Costco in the area, and the next closest Costco is about an hour away. This explains the general congestion in both the parking lot and the store. We didn't get to order the infamous churros or hots dogs at the end, as the line was far too long. Maybe next time! Anyway, as stated, I don't have a membership, but I will gladly tag along on any Costco trips that I am invited on in the future!
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July 2022 by Nand Kishore G.
Just like any other Costco, the price of fuel is about 20 cents cheaper than the other gas pumps around! The staff was courteous and the fuel pump had all the necessary safety equipments
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May 2022 by Candice H.
Best bulk store in south central PA! When you have large items they'll always scan it so you don't have to remove it from your cart.
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March 2022 by John G.
Large selections also plenty of bulk items! Meat & Seafood department is huge! They do have a pharmacy, gas, furniture (indoor & outdoor) plenty of seasonal items as well as electronics! You can find more things here than you thought you really needed!
