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November 2023 by L S
Very lowsy service, I went to trade in a vehicle and the salesperson didn’t even want to run my credit only checked the value on the vehicle and said my vehicle is not tradable and said if they were to ask for a value that is larger than another vehicle I would trade it in for. Seriously why would you ask for a higher price than what vehicle is worth. They sales people say they have been here for decades and yet have no knowledge of finances or customer service. Go to another Subaru the Faulkner brands have very lowsy service.
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November 2023 by Drew Greenwald
Took my car in for an inspection and it ended up in the body shop for three weeks. One of their "vendors" (or they) busted the back bumper up in the hellscape of a parking lot they use.Not only where we inconvenienced, the front desk was consistently rude, and should be given lessons in customer service. Then they tried to tell my wife we needed to replace the timing belt and water pump (which we did four years ago at this location and it's only been 30k of wear since then).To be sure, I'll never go back here.
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November 2023 by Michael Kulczyckyj
I recently had the pleasure of purchasing a Subaru at Faulkner Subaru in Harrisburg, PA, and I can't express enough how positive and seamless the entire experience was. From start to finish, Faulkner Subaru exceeded my expectations, making it a standout dealership in the area.First and foremost, the staff at Faulkner Subaru demonstrated an unparalleled commitment to customer satisfaction. The sales team, finance team and sales associate Richard, were knowledgeable, friendly, and genuinely interested in helping me find the perfect WRX.The dealership itself is impeccably maintained, creating a welcoming and comfortable atmosphere. The showroom is well-organized, and the selection of Subaru vehicles is impressive. Faulkner Subaru takes pride in showcasing their inventory, making it easy for customers to explore and test drive different models.One aspect that truly stood out was the transparency and honesty throughout the purchasing process. The team at Faulkner Subaru was upfront about pricing, financing options, and any additional features or warranties. This level of transparency instilled trust and confidence in my decision to choose Faulkner Subaru for my Subaru purchase.The after-sales service was equally impressive. The service department is staffed with skilled professionals who go above and beyond to ensure customer satisfaction. From routine maintenance to more extensive repairs, Faulkner Subaru's service team has proven to be reliable and efficient.I wholeheartedly recommend Faulkner Subaru in Harrisburg, PA, to anyone in the market for a Subaru or looking for exceptional automotive service. Their commitment to customer satisfaction, knowledgeable staff, and transparent approach make them a top-notch dealership that sets the standard for excellence in the industry. My experience with Faulkner Subaru has been nothing short of outstanding, and I am confident that others will find the same level of excellence when choosing this dealership.
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October 2023 by Amanda Maxwell
My experience at Faulkner Subaru was amazing. I went in knowing what vehicle I wanted and Aaron made sure I knew everything I needed to about my Subaru Crosstrek. He helped make the process smooth and stress free. I cannot thank him and everyone there enough. It is a great place to buy a first vehicle. I highly recommend this company!!
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October 2023 by Skyler Major
Came in looking to trade in my car and upgrade. I knew what model I wanted and worked with Caleb to find everything else. The first car he picked out to test drive fit everything I was looking for, plus some. I didn't feel like he was trying to sell me anything I didn't want and the whole experience felt very low stress, which isn't common in my car buying experience. I'll definitely be sending anyone else looking for a Subaru his way.
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September 2023 by Mike ride88
Had a great experience at Faulkner Subaru. Got good trade-in value, good value on new car. Car was prepped and ready, all transactions went smoothly, would go back again.
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August 2023 by Jon Criste
David at the Harrisburg location was an amazing help in getting me into a new car. He provided me with a test drive in a 2020 Subaru Ascent on his day off! He was super knowledgeable on the car and all of its features, and did not rush me through the process at all. We went over everything I was looking for in a car and he gave me alternative options that would fit my criteria. We ended up landing on the car that I test drove after he did some searching within the Faulkner Subaru group. Even after I got the car, he checked up on me and gathered some miscellaneous items from my car that I forgot to get. I would highly recommend seeking out David if you ever stop by the dealership!
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August 2023 by Courtney Doyle
The service team at Faulkner Subaru in Harrisburg have always been fantastic whenever I brought my car in for maintenance. Earlier this summer, I had an unexpected incident with my car and needed to buy a new one as quickly as possible. When I called to discuss car options, Aaron quickly scheduled an appointment to come in and check out cars ASAP. During that initial call, he was able to answer all my questions, figure out the type car I was looking for. By the time I came in for my appointment, he had been able to locate a car that met all my needs before I even came in for the appointment. The car that Aaron picked out as a potential option for me was the best and it showed how valued as a person and my car needs were. Aaron worked hard (shout out to Paddy too!) to make the purchase process fast, easy, and stress free. The service and care were top notch. Highly recommend Faulkner to anyone.
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August 2023 by Kristin Bowen
I was looking to trade in my 2018 Forester for a new one and found a vehicle with the specs I was looking for on the Faulkner website. I inquired about the vehicle online and whenI mentioned I lived out of state, the team here could not have made the sales process any easier. My initial contact was with Ashtyn in internet sales who connected me with Aaron. Aaron made sure to keep in communication with me and provided updated pricing until I was able to pick up the vehicle and complete the sale. The day of pick up was basically seamless and I was so excited to see my new car waiting for me out front. Aaron was friendly and informative. Paddy in the finance department had all of the paperwork ready to go and was able to include an additional warranty in the financing. It was the most painless car purchase I've ever made. Two weeks later, I came back for the "encore delivery" where Mitch, the technology specialist, reviews the features of the vehicle. I appreciated this extra information especially since Subaru has so many safety components on their vehicles. I knew when I was in the market for a new car, it would be a Subaru and I cannot thank the team at Faulkner enough for making sure everything worked out!
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August 2023 by Ian Adams
Aaron and the crew at Faulkner Subaru were the best team I have ever dealt with. They did everything they could to make my purchase stress free and easy. Definitely 5 stars from me. Thank you guys!
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July 2023 by Samantha Lyn (SamanthaLyn)
I would absolutely recommend this dealership to anyone looking to make the change to Subaru or to buy another to add to their collection. The over all experience was fantastic- and we really enjoyed working with David Gaiteri for our sales associate and then Paddy and Julio for our financing. They were a fantastic team, it was a seamless transaction and over all cannot say enough good things about them. I traded in my jeep here- which she was the first car I ever loved- but after learning about the 24 Crosstrek, I ended up purchasing it was an easy guilt free transaction. In fact David was so good, we left with even my partner trading in his Subaru for a 24 Wilderness Outback - which was totally not planned. Will totally keep them in mind the next time we are in the market for cars, and would recommend to anyone to stop by and check them out!
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June 2023 by Heather Nairn
I can’t say enough good things about this dealership! Dan M in sales is the BEST! If you’re looking for a great sales, experience with honesty, integrity, and incredible customer service please see Dan.In the service department, Terry is amazing ! Again honesty, integrity, explains things well, with kindness, and looking out for the best interest of the customer. We always ask for Terry!
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June 2023 by Thomas Edmondson
Had two older Subaru's was looking to trade in the oldest one for a newer one. I knew what I wanted, and got in touch with Aaron Andreoli liked him right off,no pressure,very helpful. I actually bought a car from him that same day.Have never done that before in my life.Felt very comfortable with him. I think he was surprised when I said how much do you want down for this vehicle. Bought a 2020 Forester (cruising edition) top of the line with only 11,000 miles on it, Love it!!!!!!!
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June 2023 by melissa ngo
I just bought my first car, a 2022 wrx! I couldn't be more satisfied, and happy that I purchased from the Faulkner Subaru at their Paxton location. my salesperson was Caleb, and let me tell you guys.. he is amazing! he was such an informative person, and so easy going to talk with. I was extremely nervous driving the car, and he gave me a lot of helpful tips. he made me feel very comfortable, as well as confident in buying this car (also because the WRX is basically my dream car, 2nd to the STI).my finance person was Kyle, and he was also awesome. we made great conversation as well. Kyle also helped me talk over and clear any confusion I had on the papers. this place is awesome! I highly recommend this location. thank you guys so much for helping me purchase my car!
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May 2023 by Dalton Johnson
Went up to check out and compare multiple cars. Dave was super helpful and informative throughout the process and answered any and all questions. We ended up buying from another Faulkner dealership, but wanted to give Dave 5 stars for being as easy to work with as he was!
