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November 2023 by Brendan E.
In addition to the fact that they're a dealership without crazy fees, the sales associate (Jason) that helped us find our Sienna was incredible. We were expecting our third child, who arrived early, and Jason was kind enough to drive the car to us (in DC) so I didn't have to leave my wife and kids. We so appreciate the gesture and the great price and we'll be buying from them again!
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November 2023 by Melissa Perrelli
Very accommodating. Test drive two cars in one morning. Picked-up new car the next day. Nice that Toyota and Honda were on the same lot. New facility very clean.
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November 2023 by Kirah Hoachlander
Everyone...I mean everyone was extremely helpful and professional! Logan Sterling guided me through the process of purchasing a new Highlander Hybrid and kept me up to date with the delivery status. They worked hard to assure me the best deal was being made for my trade in and were extremely transparent--no playing around. I would highly recommend Faulkner Toyota as a location to purchase a new vehicle as well as their other dealerships. Thank you!
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November 2023 by Martin Macdonald
Great team ready to help you getThe next vehicle you want / need
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November 2023 by C G
Came here cause I had an accident and wanted to act fast getting another car. I regret it. Wasn’t seen for over an hour after the appointment time because of a walk-in. Has an issue with the car 12 hours after signing the paperwork, first suggestion from the service department was to call my own mechanic. Had to fight just to get them to drive a loaner to me and pick up the one I just bought for service, and now it’s sitting for at least three days before anyone even starts to look at it. Oh and I bought a hybrid and got a full-on Highlander for a loaner. It’s been a miserable experience in every direction and I’m very regretful. Still considering returning it if I can’t get it back this week.11/8/23: Update - it’s now day twelve and I still have no answers or reply from Faulkner Toyota.The number that is listed in the reply below from the owner just goes to a phone tree, no one specific. I had already talked to several people there with no help. Just a disingenuous response to look nice here.
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November 2023 by David Stayduhar
The service here is excellent. Five Star. Wife's car was totalled in an accident and went to look at a 2014 Honda Civic EXL. Jason, the sales specialist, was superb as he walked us through the options for financing, and making the down payment. Greg, the finance manager, was even more helpful in getting the price to where we could afford it without breaking the budget. I highly recommend.
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October 2023 by Berkay Can
Randy my service advisor has been amazing with keeping up with me about my 2020 tacoma with transmission issues. So far the issue isn't resolved but I've been treated extremely well. They've loaned out 2023 Tacoma off road and 2023 Tundra HV for me while my truck has been getting serviced at no charge. I highly recommend them for any Toyota service as they are extremely professional, clean, and responsible of their vehicles.
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October 2023 by Dakota Leach (Cody)
I would simply like to start by saying how impressed I was with the patience of Fernando as well as the few other team members I had a chance to meet. There weren’t any bad questions, and no questions that didn’t get answers. The process was simple and transparent. The entire staff was welcoming and polite and the new building was gorgeous. I would highly recommend anyone in our local Harrisburg area or adjacent to take a trip and see these Toyota sights. There was no rushing, no pushing, and very little pressure if any at all.
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October 2023 by Bj Krulatz
Very cordial atmosphere. New building really quite nice. Picked my car up Monday. My salesperson, James Mullaney, is a very savvy young man. Enjoyed the entire procedure. Service area has always meant all my needs also. So I certainly will have my new (used) vehicle serviced at this dealership.
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September 2023 by Jim Darrah
Anthony Gilbert proved to be the perfect salesperson for our Faulkner Toyota buying experience. Anthony was very low pressure yet very attentive to helping us find the exact vehicle to meet our needs. We were looking for the new 2024 Grand Highlander (way back in April while info was almost nonexistent) Bottom line Anthony said he got us and he made good on his words. He didn’t call us daily like other dealers did nor did he put our name in a safe place only to be lost.Anthony Gilbert WILL follow through with his persistence. And it doesn’t end with your delivery - he has been available whenever we call. This is our reasoning to remain part of the Faulkner Family.
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September 2023 by Stephen Roth
10 out of 10 recommend Faulkner Toyota for all your vehicle purchasing needs. Anthony Gilbert made my first Toyota buying experience flawless from start to finish. He listened to everything I needed and got me exactly what I asked for. He worked quickly to snag me a RAV4 and made it happen within a little over a months time. Greg wrapped everything up for us in the finance department and that process was extra smooth as well. The staff at Faulkner Toyota in Harrisburg give excellent customer service that is unmatched. Thank you guys so much!
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September 2023 by Azim Yousufy
I drove form Virginia to Harrisburg, PA and purchased a brand new 2023 Toyota Corolla for my sister through a great salesman Albie Santiago. He was very helpful and explained everything. The whole process was so smooth and I got a great deal. I wish I could give more than 5 stars. Amazing people and amazing dealership. Definitely will recommend Faulkner Toyota to everyone.
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August 2023 by Erin Kelly
From the moment we walked into Faulkner Toyota to the instant we left with our new-to-us 2021 Toyota 4Runner, my husband and I could not have been more pleased with the experience. Our salesperson, James, was professional but friendly and personable. He “owned” that he was new, which we respected because everyone starts somewhere! He was thorough and not afraid to request assistance from his coworkers when needed. Sean (manager?) and Greg (finance?) were helpful, gracious, and enhanced our overall experience. We had gone to another Toyota dealership in the area and left with a bad taste in our mouths. We have been converted to forever Faulkner customers.
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August 2023 by Chris Hoffman
I had a great experience at Faulkner Toyota Harrisburg. Previously a Rahal customer (last 3 vehicles purchased there) I was very much turned off when they were not willing to negotiate on pricing or come off MSRP. I walked into Faulkner and in less than 2 hours Fernando was able to get me a test drive, trade in value and exactly the pricing I had been searching for (at more than 8 different dealerships) and even a better rate than I could find myself. The deal was great, the process was quick and painless, I will definitely be a repeat shopper.
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August 2023 by Jay Johnson
Very attentive and courteous from the moment you enter the door. Fernando made my buying experience very easy. He was informative and helpful throughout the process. Thank you Faulkner family for a great experience!
