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February 2024 by Shawana Briggs
The manager Doug is a phenomenal person. He truly cares about what issue you're having and tries to resolve it. The extra bonus, is that he doesn't try to over charge you like other places. The company on 2nd Street is excellent to work with.
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February 2024 by rizi allen
excellent sales and service, highly recommend
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February 2024 by Jennifer Hilmoe
Literally can't imagine going anywhere else for my car work! The regular staff are incredibly friendly and helpful while being transparent and knowledgeable about repairing and maintaining my car. On the off chance that my problem isn't resolved, Morgan, Doug, and the skilled mechanics in the garage will do everything in their power to make it right. I'm not the type to rate much of anything, but Firestone Harrisburg deserves the 5 star distinction.
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February 2024 by Long Dawn
Top notch quality service prompt n courteousJake n Doug5 ?
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February 2024 by Rikki Chesley
I brought my car because of grinding brakes. $500 later you said they were fixed. I drove home with the car still grinding, but that couldn't be the brakes cuz you just fixed them, right? Less than 2 weeks later on the highway, I had a catastrophic brake failure on my commute. Bang! Then no brakes at all. I could have died. Had it towed there. You fixed the back brakes THIS time for $755. BUT HERE IS THE INSULT TO THE INJURY.... when I asked why you didn't catch it the first time you said my back brakes were fine the first time. They were grinding when I brought them to you. They were grinding when I left.... My girl brain may have been too trusting, but it isn't too stupid to know that you missed something that could have killed me and didn't even have the courage to admit it or apologize. It's not about the money. It's about the insult. That's what I've told every person I've seen since. That is what I will keep telling them. No one should trust you. Which is sad because I did.
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January 2024 by David Robinson
Great service by Morgan on my 2015/Toyota Prius dead battery replacement 1/22/2024 at 2nd street Harrisburg Pa location.
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January 2024 by Shannon Fells
The staff are pleasant, knowledgeable and very capable in their positions. I would definitely recommend the 2nd Street Firestone location to friends and family. The most enjoyable part of my experience, where Morgan and Doug.
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January 2024 by Maria Tomassetti
Filled the air in all 4 of the company truck tires. Thanks so much.
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January 2024 by Phillip Wells
Unfortunately service quality has declined in recent years. I went in for new tires- I paid for 3 new tires and an alignment and somehow my battery died while being serviced. I was quoted $550 for tires- fast Forward after they had my car for 10hrs- I paid $860 ($250 battery!?!)I put my 2yr old in the car drove home, I noticed a weird squeak but did not inspect until next morning. Back passenger tire was completely flat, brand new. I put air in tire and tried to get to work but turned around bc my alignment was so wacky I almost crashed! Call back- asked to fix alignment- then while driving to Philly for work, I stopped at Valley Forge with a flat tire, put air in it and it exploded! Put a spare tire on so I couldn't get to work. God forbid I got in a car accident with my 2yr old because of negligent work and faulty tire- not too mention a potential lawsuit for injuries- or worse. We call this (A Near Miss) in construction and requires filling out a incident/ injury report. I will be reporting this and will never be coming back. I want my money back- bye
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January 2024 by Stellan Bjorkstedt
This is the only place I'm taking my car as long as I live in the area. Staff is great, facility is clean. The guys are friendly and treat my fleet vehicle with respect, as well as my personal. If you go to any Firestone in Harrisburg, go to this one. Morgan and Jake are great.
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January 2024 by Jerm Bugg
Jake was really honest with me, and had great costume service reimburse me for a mistake on their part. I'm happy about that part so far.
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January 2024 by Janel Lewis
I recently had the pleasure of experiencing outstanding customer service from Morgan. Their commitment to excellence and genuine willingness to assist made my interaction truly remarkable.From the moment I approached Morgan, it was evident that they prioritize customer satisfaction. Their friendly demeanor, attentiveness, and proactive approach created a welcoming atmosphere. This personalized approach left a lasting impression and made me feel valued as a customer.
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January 2024 by Dylan Stinson
Super thorough and fair prices. 10/10 would recommend.
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January 2024 by Kim Klima
The brakes on my car had started to act funny - there were a handful of times when I would press on the brake and nothing would happen, or I would have to press the pedal to the floor just to get it to begin slowly braking. I've had this car for almost 10 years and have never had that happen before.I took it to this Firestone as it is convenient for me, and I have taken my car here for its annual inspection and had a pleasant experience. This time, though, they told me nothing was wrong; the problems I had experienced were "likely due to rain" (ignoring the fact that I experienced these brake issues when it was completely dry out, and my car was kept in a garage, so the brakes/car weren't wet).So...I immediately drove my car from this Firestone to another place to have it checked out since I knew something was wrong. The next place found the issue! (An issue with the power brake booster). If this were to fail (which it was at risk of), my brakes would essentially cease to work altogether.I cannot in any good conscious now recommend anyone go to this Firestone. They had told me nothing was wrong with my brakes. If I had listened to this, I would've been driving around with brakes that were at risk of not working.The pros: they were very nice, they took my car in immediately for this emergent need, communication was great, and they did not charge me for a brake inspection. However, these pros do not offset the con of not figuring out the issue I was having, leaving me and everyone on the road around me at risk.
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January 2024 by Susan Germanio
They try very hard to address yout problrms at a fair price.
