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March 2024 by Charles Bennett
Came in for thermostats replacement on detroit 60. They placed an expert tech on my truck who was extremely thorough!!! I was pleased with the repair but equally pleased with their assessment and quality of work. Definitely a shop that I would recommend!
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February 2024 by Tj Parsons
They were a great got the parts I needed quickly and have great customer service
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February 2024 by Brian Korsund
Shop manager Ken made sure I got service as quickly as possible and was very courteous and professional. All the techs were very professional and adept at their jobs.
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December 2023 by JESSICA RIVERS
The Team at Freightliner was Amazing! I started calling them on the weekend with 100 questions frustrated scared and very aggravated! My husband truck broke down all the way in PA, and we was clueless! The Manager Robert answered the phone and helped me along the way, The whole team was very attentive reliable and Got us on the road as quickly as possible. No underlying fees very upfront and went overboard to make sure we were comfortable! I Appreciate the hospitality! The Rivers
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December 2023 by Hassan Ali
Let me tell you something that no one tell you before this Freightliner is the best Freightliner I have ever seen they even give you right to the motel I forgot his name but the old guy he is the best manager in the Freightliner company nice customer service
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December 2023 by 林逸航
It's too deceitful. It took about 10 minutes to check the alarm light, and the hourly fee was charged $490, which can be described as a robber
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October 2023 by Mark Hamblin
Absolutely wonderful experience. Called on Friday took us in on Monday morning. Out at 11:00. We were in a Motorhome and really appreciated the great service. Nice, friendly staff
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October 2023 by Raydance Jordan
I always get great customer service very professional everyone greet you with the smell and very knowledgeable at this location
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August 2023 by david bumbalough
Great customer service and repair time was outstanding! CR EMGLAND Driver David Bumbalough
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August 2023 by SteveN
Helpful staff..driver friendly lounge area to take a break..the bathroom was clean..not much parking at all.. I could definitely see that being an issue.. other then that the shop was very clean
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July 2023 by Haulin, LLC
This Freightliner dealership used to be my preferred place to bring my truck since I’m based out of Harrisburg, PA. This is no longer the case. After repeated complaints on battery issues, overhead dome light turning on and off by itself, and opti-idle sweating me out of my truck because it wouldn’t turn on, and now having to pay labor fees over $600 to only leave with the same issues I brought my truck in for service, I will have to find another Freightliner dealership that will not look at me as a cash giveaway. I have photos, video recordings, and documents that prove that my brand new truck has issues which should be covered under warranty. I should not be charged for a faulty electrical problem that I did not cause myself. I should not be told that I have a warranty and then later down the line be told my warranty doesn’t exist. I should not order parts only to discover that the parts that I ordered are incomplete and I have to pay additional fees for a complete necessary part. I ended up returning that part for a full refund I’m fortunate enough that they didn’t want to keep half my refund for restocking fees. It’s unfortunate when you are charged excessive fees just to leave with the same problem you came in to have fixed still broken. I did ask for an estimate before having any work done and was told that they didn’t know until work was completed including if my warranty covered the problems I was having. It isn’t until afterwards that they spring a large bill upon you and they say you refuse to have work done while still charging you a labor rate. My recommendations if you’re an owner operator, know what’s wrong with your truck beforehand, have the part in hand, and only come here it’s your last resort.
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May 2023 by Hem Rai
I been in a most of the dealers but never meet with such a nice boss or supervisor like this one. Because he is really concerned about the customers satisfaction and he’ll do his best to satisfy his customers with best service for real. I really love the service. I highly recommend everyone to come here. God bless him richly. Thank you.??
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May 2023 by Kim Carter
Day three - working out an issue. Randy, Brian and the rest of the staff are now like family! Wish the road going in was better…but the staff and service are awesome-so take the good with the not so good I suppose!
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May 2023 by Volodimir Melnichuk
Dealers are typically a horror story to deal with. From delays to the amount of work they have piled up. Glad I can say this was a surprisingly painless experience. Shout out to Ryan W in service.
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May 2023 by Kristopher Lee
Ken the manager went above and beyond, came into Driver lounge and told us exactly what was going on with the truck. Great place to take your truck.
