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July 2025 by Ryan
If I can make this place a 0 I would. My Room had a nail sticking out of the bathroom door I sliced my foot open and had to get stitches. Than the guy at the front office was sweating and sweat dripping down his beard. And I got screamed at after saying this is horrible there were roaches sprinting after me and my own mother I knew I should have left before. We were gonna leave and they did not let us they said they would still charge me on my card. So I had to stay. Their was hair in my wet ham and the eggs were not cooked I complained and they ignored me with their earbuds in their ears eating Mike and ikes that was not all their was soggy waffles with hot disgusting syrup. The man at the front office was chasing me up the stairs A few hours after that I was in the gym watching the man stalking me the last day their were bagels the cream cheese was chunky and wet 0/10 would NOT RECOMMEND
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July 2025 by Chapple Markowicz
The rooms were dirty, half the lights and plugs didn’t work. My daughter’s second and I were stuck in the elevator for 45 minutes waiting for the fire department to get us out. None of the emergency buttons worked and I had to call the front desk. They put me on hold immediately and I had to call back to tell them I was stuck and then they hung up on me. My daughter’s second and I had to carry our luggage down 5 flights of stairs to move rooms. Then there was a dead bug in one of my towels and the new room was dirty as well. Two employees stared at my 11 yr old daughter walking down the hall and speaking in a different language, not taking their eyes off her at all making her feel uncomfortable and ask why are they staring. When I called the hotel to get a full refund because our stay was horrendous they said my stay wasn’t all bad and they could only refund half my stay. Please if you see this review do not stay. They need fix this place up and find new employees that don’t swear in front of guest and actually care about their safety and their guest kids safety.
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July 2025 by Chris Miller
Very nice
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June 2025 by Amit Dahiya
I would give zero stars. They denied the room even after I already booked/paid in advance and the lady on the check-in counter was extremely rude. Stay away, look for something better if you can and not worth the hassle.
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June 2025 by Jacklin McKinless
I wouldn’t stay here again. I’d called ahead to confirm a pool and laundry- it’s why we chose this place over the 5 other hotels within walking distance. But the pool was closed and we waited 3 hours for the laundry room to be available, and then the dryer didn’t work. The elevator didn’t work for most of our stay- thank goodness we were only on the 2nd floor. Breakfast bar was as also bare minimum because the oven was broken.
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June 2025 by christine chung
Such a great place, family oriented, has guest laundry
Iron and ironing board and safe on room , great air conditioning ! So glad we stayed, safe and convenient!
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June 2025 by Davon Chambers
Clean place. Nice rooms. Excellent service
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May 2024 by Jenn A.Z
Good location, had to ask for sheets for pull out, only 2 towels in the room, stain on 1 blanket, woke up with a rash on my face 2 nights in a row, pillows smelt funny ,pool did not open at 10 as the sign said. Was definitely NOT worth the money that was spent over the past holiday weekend.
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May 2024 by Elnur V.
The worst experience in my life. It was a flood in the bathroom ( see pictures and video) my kids slipped and fell down 3 times! Room was close to laundry and electricity room and every minute someone slammed doors so we could not sleep! I told to front desk about those issues but they don’t care. Lack of professionalism! Service rude and arrogant ( especially 300lb lady on front desk) They don’t even have enough towels!!?? yes, towels!??♂️Pros- great location.
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May 2024 by Ashley Adams
This was the worst stay. I have never stayed at a hotel that required me to be my own housekeeper and retrieve my own towels. We had two rooms with double beds in each room. There were 3 people in each room. Although the room sleeps 4, there were only 2 towels in each room. The entire stay we did not receive fresh towels and had to go to the front desk to get towels. They never dumped our trash or cleaned our room for the entire 3 night stay. The keys randomly stopped working. We brought these concerns up to the manager the first night and nothing was changed. There were times when we were given towels for the pool. The sheets and towels were dirty, although said to be cleaned. (Photo attached) There is only one elevator and some buttons inside do not seem to work. The elevator could probably use some servicing as well. There was no iron in our room or do not disturb sign. Housekeepers are obnoxious and loud at 9a in the morning and lack the understanding of customer service. Instead of yelling down the halls to talk to each other, they should be putting that energy into cleaning everyone’s room. The breakfast was lackluster, to say the least.Prior to leaving the hotel, we spoke with the manager, Jamie, about these concerns who stated that due to Covid they suspended the housekeeping services which was a lie based on the pamphlet we received when checking in (neon green/yellow). Clearly, she was not aware that a letter was sent out the night before (the 3rd night we were there) that they were understaffed and unable to properly clean up the rooms (white letter). We were instructed to put our dirty towels outside of the room and go to the front for clean towels. Imagine a hallway with a bunch of dirty towels outside until housekeeping came the next morning. Disgusting! - Therefore, Jamie lied to the customers which is not what a manager should do. Instead of taking ownership for her poor management and leadership, she resorted to lying to save face.If you want to be your own housekeeper, have stained towels and sheets, not get your room serviced, & hopefully get towels - this is the hotel for you. To give it one star is giving this hotel too much credit. Stay at your own risk.
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May 2024 by Vicki Turner-Simpson
Everything was good! Not exceptional, but definitely fine for an overnight. Clean, friendly
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May 2024 by Ramy Hassan
Pros: location, clean room, good room toiletries, and easy check in and out.Cons: room bed makes noise with each turn, no hair dryer, and no enough towels.One elevator in the hotel.For breakfast, the dining room smells bad, especially the couch. Few options for breakfast.Overall outdated hotel. And doesn’t worth the money.
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May 2024 by katherine Setliff
We were part of a larger group in a block of rooms. Only 2 towels in our room upon check-in, though 4 people stayed on reservation. The front desk has to give us pool towels when we asked for more. When we returned to our room for our second night, we had only one towel and washcloth. Several others were at the desk asking for towels at the same time. Room keys for our room and others in our group stopped working at various times throughout our stay. AC was difficult to figure out. Light switch near floor by unit, thermostat on opposite wall. Only one elevator. Definitely understaffed. Positives were that the lady at the desk upon check-in was pleasant and doing her best to be helpful despite being at the end of a double shift. Breakfast was good, but they did have trouble keeping up with the demand.
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May 2024 by Larry S-Line Logistics LLC
An absolute wonderful stay.
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May 2024 by Randi L Rubin
Booked thru Delta. Check-in was a breeze. The rooms were not ready because we got here at noon. However they were so nice to hold our bags while we hopped over to bucknell.
