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February 2024 by KrisTina Massey
Tonya was very polite. The grounds are well kept, the room was very clean and all appliances worked well. The mattres is completely worn out and sagging in the middle. Horribly uncomfortable! I had a terrible sleep because of this. Other than that, I was pleased.$93 on a Wednesday ? great price
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January 2024 by Singh Foo
Rooms: Great rooms and very clean
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January 2024 by Min Si
Nice, clean, hotel.Just 12-15 mins drive to Hershey Amusement Park. If you want to eat good Chinese food, you can go to Hong Kong City Restaurant ( just 15 mins drive from hotel).Owner & Staffs are extremely nice.They are always there to help you.Another good thing of hotel is reasonable price for stay. And you can also get good free hot breakfast.Highly recommend to stay if you are plan to visit Hershey Park .Rooms: Neat, tidy, clean room.Nearby activities: Hershey Park
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November 2023 by Sierra Milan
Tonya at the front desk was very helpful. My room was missing a window shade and the tv didn't work so I was switched to a different room.I loved that the room had a microwave AND a mini fridge! The hot breakfast was nice, lots of options. Oatmeal, cheese omelets, bacon, bisquits & gravy, juices, cereals, hot beverages. Nice lobby with seating & a fireplace. The pool and fitness room are on the lobby level. This was a work trip, I would stay again for business or pleasure.Rooms: Large, clean rooms with mini fridge and microwave.aWalkability: You can walk from the hotel to a nearby a truck stop/ gas station.Food & drinks: Full hot breakfast in the morning. There are snacks & drinks for purchase in the lobby.
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November 2023 by Shaniva
We got checked into a dirty room for starters. The second room was not what we originally booked, at this point I asked for a manager. She was not what I expected. She was very rude and stern, My husband booked this room two months ago so I'm not understanding at this point how we were to sleep six people in a king bed??? She did not accommodate us nor did she try to. Front desk staff was amazing but I would say she's in the wrong position. We ended up going somewhere else, at that point is was very unwelcoming for my family. We will not be back to this particular hotel.Rooms: We were checked into a room that had not been serviced.
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August 2023 by Daja Reid
If I could give no stars I absolutely would! We checked in on Friday and our rooms were not clean upon arrival. Saturday we went to the amusement park from 10-11pm we were away.. came back, bed was NOT made, dirty towels were still on the ground, housekeeping has not even stepped in my room.. and I personally requested the bed get made with new linen, so for everything to be how it was when I left out Saturday, crazy! Checked out was on Sunday, as I get up to change my 1 year old child there was an ant crawling on him. MY ONE YEAR OLD GOT BIT ON HIS LEG BY AN ANT! Manager, Petey needs to be fired because he did NOTHING to help. The front desk lady was as helpful as she can be. But this trip has caused me so much emotional and mental stress. I clean and Lysol EVERY hotel I go to especially when I’m traveling with my child to avoid situations like this.. and because the staffing didn’t seem to care to much cause even more emotional distress.
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August 2023 by Saraya Moore
Update: Based off the Response from the "owner" you can tell that these people are unprofessional and passive aggressive. Furthermore, I never had any "special requests" my only "request" was to have a clean bed upon check-in and to stay at a hotel NOT infested with ants. Also-- my "concerns" were never addressed, only dismissed by Petey and now the "owner" as well.This is the worst hotel I’ve ever stayed at in my life. My family and I stayed here, hoping to enjoy a family weekend at Hershey. Upon checking into our 6 rooms, 3 of the 6 were not clean— the beds were not made and there were towels on the floor. However David, Jacari and Victor were all every helpful with finding us new rooms. When we got to our new rooms, the hot water took 10 minutes or so to get hot. Then, the next morning I noticed ants crawling on the beds and the table in the middle of the beds. When I called the front desk, we were told that the manager would call us and that our room would be cleaned and sprayed while we were out for the day. None of which occurred. So that night, David and Jacari were again, very helpful with getting us a new room. Upon check out, we discovered ants in 2 more of our 6 rooms. Mind you— we placed complaints about one room having a tv that didn’t work, the ants, the hot water, and about housekeeping never serviced our rooms. When the manager Petey came in, he never apologized, he was unwilling to help and was very rude. He claimed to have no knowledge of the refund policy, he refused to show us the hotel’s licenses and inspection reports, and refused to provide us with a way to contact the general manager. We called corporate and when corporate called the front desk to speak with him, he refused the take the call and left!!! Such horrible service, horrible stay. I DO NOT RECOMMEND.
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June 2023 by Mandee Thiell
Stayed at this hotel for a couple nights. The quality of rooms was nice, but some things were inconvenient and disappointing. We were first told that the gym area was not in use because of renovations and that only one ice machine was working. The pool was good sized and warm, but very dirty with grime on the walls and hair floating in it. The most unfortunate instance was when they did not tell us that the locks to the rooms were being replaced. My husband and I came back to our hotel room left open. Several rooms on the first and third floors were left open as well. We did not know how many of them were occupied at the time or how long they were left open. When going down to the desk to alert the manager at the front desk that the doors were open, he seemed dismissive of our concern. Although my concern was not with the staff, but the potential for safety, concern about people's doors being left open and others having access.Thankfully, nothing was stolen or misplaced. The manager gave us new keys because the new locks did not work because of the door replacement. After going back up to our room, the new keys did not work and had to be reprogrammed. This hiccup was an inconvenience, but not the end of the world. When discussing the concern about the doors being left open again, the manager added that these locks were being installed by contractors and they were for the safety of the hotel. This is understandable, but leaving doors unlocked is a bigger safety concern in my opinion... If this hotel was more transparent with their lock change with their customers and more adamant that it was done efficiently, then it would not have been a big deal. The manager did say he would "have a conversation" with them, but it is doubtful and sad how this situation was handled. It is helpful and honest to add that the rest of the staff we encountered were polite and accommodating.
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June 2023 by Michelle Sheridan
I've stayed at many Holiday Inn's over the years and this Harrisburg location was the worst.We spent 2 nights here with the grandbabies for a mini vacation to Hershey Park.There was old food in the mini fridge.The body wash was empty.The conditioner pump was broken.The bathtub faucet was pulled away from the wall.The drain plug was broken and placed on the side of the tub.There was a questionable brown substance in the bathroom light switch.The plastic gray bed skirts (?) are worn, ripped and very, just simply ... Gross.The coffee pot was dirty.There were no cups, coffee or otherwise, in the room.The carpets were sticky.The air conditioner did not work properly.Needless to say, the entire property was not the usual standards we have come to expect from an IHG facility.Nearby activities: Short drive to Hershey Park
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June 2023 by lsauve
Not great. Renovations in progress - smells like glue. "All of our ice machines are being worked on". Sure. Staff is nice. Housekeeping staff especially.
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May 2023 by Megan Taylor
One of the worst experiences I have ever had at a hotel in my life. We got to the hotel around 2:30, check in was at 3pm, and we were told by the GENERAL MANAGER… “ oh people don’t usually check in till like 9 or 10, the room won’t be cleaned for a while come back then.”Very confused by this we gave our confirmation number and made sure our room was confirmed.. he assured us it was . We explained that we are also traveling with a 7 month pregnant women, so we just wanted to be sure everything was ok. It seemed weird we are being told we can’t check in at scheduled check in time .He even said “ there is only one person to clean 80 rooms.” ( this is exactly why the place is FILTHY )We get back later that night and are told that they overbooked and we don’t have a room and there is nothing they can do . They were so rude and did not care what they did to us . Never have been so disrespected. The hotel lobby was also disgusting and looked like it hadn’t been cleaned in ages .. perhaps we dodged a bullet . There was an old hot dog just sitting in the corner of the lobby ?Highly recommend never staying here - you will probably get bed bugs and be VERY mistreated by the general manager.
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April 2023 by bufi rami
Omg, I don't even know where to start. One thing that REALLY got me was that our room is infested ŵith ants !!!!! Wires hanging out all over the place, breakfast wasn't even worth stopping in for, best bet is to just go somewhere to eat. Pool was closed, which we knew ahead of time. On the UP side, everyone was extremely friendly and I don't blame them for the hotel being in shambles. What a shame !!Rooms: Shady looking interior, ants all over !! Light switch on wall that's not connected to ANYTHING ! Mirror on the wall that looks to be covering a hole that use to be a light, maybe.
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March 2023 by Cynthia Walker
Great stay at this hotel. They were in the middle of renovations, but somehow, that didn't detract from our experience staying there. We had been driving for 10th hours, and the front desk clerk was so eager to accommodate us in getting a room for us. And, the room was clean and the bed, so comfortable. Then, we had a great hot complimentary breakfast before getting back on the road. Great experience. ?
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January 2023 by MR. A. T. Schroeder
Horrible.Tv - not working“Updated room “- trashBathroom -filthy disgustingHot water? Non existentStains on everythingOne of two beds fairly cleanVery poor management for sure. Keep going on 81 , The rest of the places off this exit are the same from what I read Good luck!
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November 2022 by Angie michael
Rooms were clean and quiet. The bed was a little on the hard side for me, but I prefer a soft bed. Staff was friendly. Parking lot is well lit. Very nice place to stay.
