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February 2024 by S I
You are greeted by an employee that would rather finish texting a message to someone on their phone than look up and recognize their newly arriving guest ready to check into their room. After doing your transaction they immediately pick up their cell phone and start texting again. This makes you wonder if you bothered them during their elongated texting conversation that is apparently more important than you. Then, once you are settled in, you see stinkbugs in your room and wonder when was the last time a pest control company was called to service the building? Additionally, the air handling unit in your room is so loud it is very hard to get any sleep during your stay!Rooms: Bugs and a VERY LOUD air handling unit in the room!
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February 2024 by Adam West
Been staying at this location for about three years now I must say that they are incredible. They go the extra mile every time.Alicia and her staff are amazing. Demetrius, Wayne , Matt and the rest of the team treat me like I am at home every time! Fantastic group that take customer service to a new level!
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January 2024 by Brandon Shores
Our rooms TV didn't work but they're able to get us into a new room which was actually an upgrade. Location isn't terrible but if you're looking to go to her Hersey it's not bad being closer. But it's only about 15 minutes away. Great food
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January 2024 by Evelyn Green
Great hotel to stay at. Clean and comfortable bed.Rooms: Clean and comfortableNearby activities: Shopping and food really close by
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December 2023 by Roxanne Jackson
Terrible customer service. I would not recommend just based on that portion. Not very accommodating to work with youCalled the general manager and left a message; she never returned my call. The front desk was not much help either. There's a lot of other great hotels right in that area where you could stay. The exterior looks great and it's very bright and inviting. That's about as far as the invitation goes.
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December 2023 by Gary Garrison
AMAZING!!!This hotel honestly lived up to the 4/5 star rating.And the pictures are actually what you are getting and moreI am definitely staying here again.Matter fact...I will not stay anywhere else other than at this location when I fly into Harrisburg. All other hotels truly need to up there gameRooms: Amazing and super clean
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December 2023 by Don Camp
I stayed here for nearly 7 weeks. Hotel needs repairs from wear and tear. There are leaks in the ceiling hallway. Water damage near door threshold. Cigarettes on sidewalk.Staff is friendly and courteous. There were two extremely loud occasions during my stay stemming from the hotel ballroom where the staff was oblivious. One party kept me up all night and I had to ask the front desk to shut it down. It was 4am!! This is supposed to be a hotel not a disco. Another occasion was on a Sunday services with a loud speaker for a small ballroom. Again same extremely loud speaker system. Additionally, the walls are thin. I could hear every word from my neighbor. I ask myself why in this age of architecture are hotel walls so thin?? You will lose sleep in this hotel for sure!This is not a hotel that you would stay longer than a week or conduct business. It is a weekend getaway party hotel.Room service was as expected. The hershey kisses was a nice touch. The room service staff does not speak English. I had to tell room service to change my sheets. Floor was not cleaned during my stay.Coffee in room and small fridge are nice amenities.Room has wear and tear damage from floor to ceiling.Gym is missing dumbbells.Hotel pictures from website are deceptive. Hotel lobby is small and a choke point when entering.Parking is excellent.
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December 2023 by Marlena Musselman Fox
Stayed one night for a girls trip to see a concert last weekend. The hotel was clean and decorated beautifully for the holidays! It's in a great location -- not far from Hershey, we got to the concert really easily, and there are a number of restaurants and stores nearby. However, despite my own better judgement, I hung my coat up in the room closet, only to remember as I pulled up to home after a two hour drive. I called and left a message for a manager that was never returned. I called a few days later, and the gentleman at the front desk was very helpful. However, he reported back that my jacket never turned up in the lost and found (per the housekeeping manager). I would not stay here again, knowing that my belongings were at risk and could be stolen.
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November 2023 by Devante Dixon
I'm absolutely disgusted by the way my guests were treated. I booked a block of rooms for my wedding party and we were shore to state that our guests would have to check in early and at that time we asked if there would be a cost for early check-in. We were told no and that the guest should simply call ahead to ensure their room was available/ready which each of my guests did. No where in our contract did it state that our guests would be charged an early check in fee, but each of our guests were charged and weirdly each of them were charged a different amount.And that's just the tip of the iceberg....When my family went to check in (we're African American), there was a white gentleman and a black gentleman at the front desk then white gentleman says to the black gentleman "those are your people, you deal with that". As an IHG member, I have never experienced such prejudice and down right racism from a hotel chain. Charging guests $50-$70 for early check in when we were told there would be no charge AND it wasn't in the contract is downright disgusting. To cap it off, I had two family members who flew in from Georgia and not only did they give there room away ( a two queen bed room), they "found" them a room that was never even cleaned! The bed was made up but there were globs of hair under the covers and all over the bathroom. It also was even the room type we paid for as they gave them a room with a single bed.The entire staff should be fired. Yes the hotel is convenient to Hersheypark and was convenient to our wedding venue but they're prejudice scam artists that do not honor contracts and discriminate against their guests.Rooms: Dirty.Noteworthy details: Terrible customer service. They do not honor room block contracts and will scam your guests. Don't be surprised if you're discriminated against if you're a minor with a large group. Rooms we're clean some were but they all should have been. Absolutely sad experience leading up to our wedding.
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November 2023 by Queen Ampleness
We found this place at the very last minute. Brandi helped us check-in while Nicole and Robin gave fantastic service while checking out.This is the type of place I like! The rooms were clean and comfortable. The bed slept like a dream. I woke up feeling so refreshed. Showering was even better because they have Dove products and that's all I use at home. I was so pleased.My only complaints with this place are that we wanted to stay for two nights and the room was only available for one night and they do not serve breakfast. Because the room was unavailable for a second night, we were forced to stay in subpar conditions at the Best Western.For visitors only staying for a night, this place should be equipped to serve a complimentary breakfast because it's unfair for guests to have to go buy groceries to cook in their room(s) and can't bring the remaining food back with them wherever they're going next.Rooms: Clean, comfortable, efficient, and well stocked.Safety: This room had no safety issues like the Best Western.Noteworthy details: I love the "Lending Locker." If you need to run out to your car and you did not know it was raining outside, for instance, you can borrow an umbrella as long as you return it. I absolutely love that!!
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October 2023 by Matt C.
Check in was difficult. I found a better rate on the way and they would not honor it. I sent a request and am waiting for a reply. Upon arriving and unpacking we realized the AC unit didn't work. They moved us to a room right next door. Next day we had the exact same problem with the AC. Friends of ours had the same issue. We weren't allowed to relax in the lobby either because of the staff at the hotel bar/restaurant. Room was tiny. Not even close to being large enough for a family of four. Did I mention the staff was smoking pot in front of the hotel with in ear shot of our kids. Save yourself the trouble and stay somewhere else.
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October 2023 by Eric Sewell
The hotel staff saved our night. In the future, I will go out of my way to stay here.In the hours prior we had a terrible experience at a different hotel (loud music, sad rooms, sketchy front desk, etc...)We checked into the Hotel Indigo at around 10:30pm. The front desk understood our situation and gave us a clean and quiet room. She also held open the hotel bar for a few minutes to accommodate a few much needed shots. It's hard to describe how much of a 180 this was for our night. I can't thank the hotel staff enough. If you're staying near Hershey PA, this is the best option.
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October 2023 by Nicole G.
Dirty sheets- and woman at the front desk gave off the nastiest attitude.I work customer service and I feel like I have to be the BEST customer - you never know what workers are going through- but nope, got glared at and treated like me trying to check in was the biggest inconvenience, and she gave me a tone like I was a child who just talked back to her. I would not recommend this place due to the poor cleanliness and attitude of the service staff. so TLDR:Con:-staff is rude-place is dirty- check your sheets!-if you have been to other "Hotel indigos" this place compares to them like a motelPro:-free parking-good prices
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October 2023 by Cassandra
The hotel was an experience. Walking in, it looked modern and expensive but was actually affordable. The room was clean, but the towels and bedspread had some small stains on them. There were four different lamps in the room; the desk looked beat up; I could occasionally hear my neighbors conversing; and the TV didn't work. Yet, the room had everything I needed for my stay, the hotel offered impressive amenities, and the bed was comfortable. There was some kind of miscommunication and the cleaning person thought I'd checked out. I came back to find the bed made new and my drink that was in the fridge was gone. The lady at the front desk was very nice and let me replace it with a different drink. Altogether, it wasn't my best hotel experience, but it wasn't my worst either. I'd stay again if I had the option!
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September 2023 by Marybeth Spano
Clean, spacious comfortable rooms. Staff were very friendly. Outdoor space is nice, but the lounge cushions were wet and had a musty odor. Breakfast was fair. They were out of some staple items like, oatmeal, bacon and english muffin.
