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January 2024 by Mary Grissett-Havrilak
I had an emergency situation withy car on a Friday afternoon, and one of my coworkers recommended this location to me. They were able to see me that day. When I got there, Randy approached me to see what he could do for me. He was friendly, courteous, professional, and exceptionally helpful, which was great because I was pretty anxious. He went above and beyond to help me resolve the situation. I highly recommend Randy and crew and will use them in the future.
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January 2024 by Eli Martson
Guys did a good job. Very professional and honest people. Would recommend.
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January 2024 by Max Sharkey
Big thanks to Mario and the whole team for always being helpful and caring. Im thankful to have such a good place like this nearby and wish more businesses conducted themselves as they do here. Highly recommend this place as its the best in the area.
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December 2023 by Dan Gephart
I had ordered tires online and had them shipped to JWT / Mavis for both of my vehicles in the last few weeks. This morning I dropped off my wife's vehicle at 8am, and was able to pick it back up by 10am. Mario and Trinity were a pleasure to work with. Would reccomend this shop to anyone looking for tires. Thank you!
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November 2023 by Diana Kondor
Worst place ever!!! I had an appointment scheduled at 10:00 a.m for a state inspection, then did not even take my vehicle until 12:00 p.m. Then they said my inspection failed due to wind shield wipers, and to change them the cost would be $460. I do not recommend this location for any type of service. They will overcharge you.
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November 2023 by Henry A.
Every time I go I feel ripped off. Inspection supposedly failed for a gas cap. They charged $35. I expected OEM Subaru. Nope. they sold me a cheap $6 junk gas cap. and they "threw away" my old one! all it needed was a gasket if anything. It's always something. They appear to be trained to try and upsell something to every customer. They had at least 5 opportunities to be fair with me but blew it. I should have quit giving them an opportunity after 3.
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October 2023 by Jose Palomares
Maria and Ezra were great. I came in and they went above and beyond of what is expected. Their customer service is outstanding. I will continue to come here and will suggest this business to everyone I know. Thanks Maria and Ezra. Just came back for an oil change and Maria and Ezra were here again and great service again. They are awesome here
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October 2023 by NinjaTerd473
Earlier today, I had to swing by because I had run over some kind of bolt or other object that embedded itself in my tire. I purchased my tires here earlier this year, I just have God awful luck. But I was able to get in and out in less than half an hour with a freshly plugged tire. The staff is very efficient, very kind, and one of the mechanics even stepped out to help customers because there was a line. Excellent customer service!!!
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October 2023 by Edward Gottshall
I was in almost 3 weeks ago. To get the balancing beads out and re-balance them when taking the tires off and putting them back on the rim, they mess one of my rims up. I feel like I’m getting the run around over it. No one said anything about my room being screwed up when I pick the truck up there are aftermarket wheels and I just want it fixed right? Steve told me the manager that I would hear something this week now I’ve been two weeks since I heard anything from anybody, I had a call to see what was going on, I would not take custom wheels to Jack Williams to get tires or balance
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October 2023 by Autumn Edwards
DO NOT TAKE YOUR CAR HERE.I asked them to tell me why my car was stuttering, tell me what it needs to pass inspection, and why it makes a noise when I turn.ISSUES WERE NOT ADDRESSED:They kept my car 2 days and ignored my phone calls wondering what was going on. They replaced the battery without my permission. They did not check the other issues.Did not address inspection, stuttering, or turning issues.I was forced to pay $175 I was not ready to spend. I had no choice because I needed my car. Had they not kept it hostage, I may have been able to get them to put my old battery in. But I need my car immediately since they kept it past the time they promised.I wish I had $175 to pay my real bills instead of being forced to pay for a battery I didn't need.
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September 2023 by Edwin P.
This place should not be in business. I called in for a set of tires that they said were in stock, then they were not in stock so they could sell me a more expensive set of tires, which i should of never agreed on. That was not the end of it. When they finished mounting the tires and i had paid them i drove away to notice the air sensor light was on, i called them back about the air sensor light, they said to drive it 25 to 50 miles so it could go away which it did not. I take it back and they said 1 of the sensors were bad charging me $98.00. when they finished putting on the new sensor i get in my vehicle, the sensor light was not off, they said again to drive it 25 to 50 miles so it could go away which it did not, i take it back for the third time they turn off the light with a machine then i asked them how they turned it off , they said i was my left rear tire needed to be at 35 psi just like other ones, take my vehicle home and check the air pressure with my pressure gauge to notice that the left rear tire only had 20-21 psi, i inflate the tire to 35 psi to match the other tires at 35 psi then the sensor light turns back on. I am frustrated with their honesty and very pist off when i get taken for a sucker. This place deserves to be shut down., In my estimation they cannot be trusted at all. Very bad business.
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September 2023 by Kaysee McMillen
The service was great! Staff was super friendly and kept me informed on what was going on. Our car is running great!
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September 2023 by Evan Sasson
We got a flat toward the close of business for many places, or there was a three hour wait at others. We called Jack Williams and they said come right in. The mechanic had our car on a lift and we were out in less than 10 minutes. We talked about how amazing the service was for many times longer than we were actually there.
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September 2023 by Larry Hassman
This once was a decent place, not now. I would recommend JWT if you have 4 hours to mount 4 tires and alignment. At the 2 hour mark I was told it will be finished soon. I now have a new definition of soon, 2 hours. I can cook a full meal in “soon”. At this location of JWT I was looking out the window at 3 other tire shops, within 1 mile there are 7. Take your pick you can’t go wrong…..
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August 2023 by Rachael Vajda
I went in today with a flat tire, turns out it couldn’t be fixed and I needed a new one. Apparently, my tire size is boujee and is rarely in stock. When Steve couldn’t help me, he called his competitor. Thankfully, they could help! Before I left, Steve had his guys switch my spare tire to the back so it would be safer to drive free of charge. Turns out there are still good people in the world! Wish I could give 10 stars, highly recommend!
