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January 2024 by Megan
On 1.8.2024 I ordered 7 yards of fabric. I TRIPLE CHECKED that my address was correct when paying through venmo. When I got the confirmation immediately after it had my OLD ADDRESS. I called and the woman canceled it without issue and told me to place the order again but to make sure it's the right address, which I was 100% positive I did already. I go and order again, this time taking a screen shot of my order and address before and after hitting confirm payment, just in case, and YET AGAIN WRONG ADDRESS. I call again, they inform me they CANT cancel the order. I ask to speak to a supervisor because 30 minutes prior they DID cancel it. He says this is a COMMON ISSUE AND THEY HAVE BEEN TELLING THEIR I.T SUPPORT TEAM ABOUT IT. He finally cancels the order. Tells me to place it again. At 1pm on 1.9.24 I place the order again. This time I take ALL ADDRESSES off of EVERYTHING and I take a VIDEO showing it's the RIGHT ADDRESS. AND YET AGAIN JOANNS AUTO FILLS WITH MY OLD ADDRESS FROM MY PROFILE WHICH I WASNT EVEN LOGGED INTO AND SEND IT TO THE WRONG ADDRESS. I call YET AGAIN. I've been on hold for 25 minutes, all of it recorded because I DO NOT TRUST THIS COMPANY ANYMORE. They are refusing to cancel my order YET AGAIN even though it's THEIR WEBSITE THAT IS MESSING IT UP AND I HAVE VIDEO PROOF. Next step is CALLING MY BANK AND TELLING THEM ITS FRAUD. I've now ordered 21 yards of fabric. Two orders canceled but they're refusing to cancel the third when I have PROOF and they've ADMITTED it's their website when using apple pay, Google pay, venmo, or paypal!!!
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January 2024 by Ca Rogers
Love to browse
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December 2023 by Tracey Hanwell
It is nice to have a store that is solid and simple. I can find what I want and know the value is good.
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December 2023 by Andrea Hoover
I have never had a problem with this Joanns until today. Staff has always been very helpful and nice. Today a cashier told me I was going to make her leave just because I came to pick up a curbside order that I was told was ready. It was 11pm on a Sunday. I did not appreciate her comment or tone, and I would recommend to avoid this Joanns around the holidays if this is how they are going to treat people.
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November 2023 by Richard Miller
Staff was very helpfull. Great sale prices.
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July 2023 by Charles
I'm so new to sewing, and don't have any projects behind me. The workers were beyond patient. They explained how to work through a pattern catalogue, how to pick the right amount of fabric, and even suffered through too many prospective fabric measurements with good humor. I remember Kaye (sp?) even paused to make sure I meant to buy the stretchy stuff. I'm someone who knows approximately nothing about sewing, and I came and left feeling that special space between being respected and not being preyed upon. Glad to have visited here.
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July 2023 by Jimetta Matthews
This store has a wide range of fabrics and notions, just about anything you may need. However, I went for some simple black matte buttons for a man's double breast suit, but I couldn't find any.
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July 2023 by Rebecca Talbot
Kaye was very helpful in figuring out how much material I needed and the best tread to use.
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February 2023 by stacey lane
I love my experience here the customer service was very great they helped me with everything I needed
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January 2023 by Chelsea Johns
The deals are insane here. 70% off holiday decor in December. It felt crazy NOT to buy everything.
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November 2022 by Karl Zeigler
This store has a good selection of fabric.
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September 2022 by Lynda Ballos
It's where I get most of my sewing needs, it's close to home and usually has what I need, they could be priced lower, but couldn't everything. Staff helpfulness is hit or miss, I know which people to ask and who's bad attitude to avoid.
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July 2022 by Catherine Simonson
Generally, it's a wonderful resource for the crafting enthusiasts, but always double check the prices posted! Someone was sleeping I think when pricing thus. Or not... the clearance price was the same as the original price! Needless to say, did not purchase that item today.UT, I did get some good bargains otherwise.
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July 2022 by Robert Lloyd III
It's big, has a bunch of materials and different project based goods. So do yourself a favor and stop in and see what they have to help you on the next project.
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May 2022 by E Tejada
?????? Apr 2022Nothing has changed much. The employees here are helpful and friendly. The store is still clean and organized. Just maybe shy of a full stock of items. I definitely wish they had a bigger selection of team sports for all of the major sportsNot much to say here. I mean friendly staff (maybe too laid back and slow) but we're helpful for our shopping experience. I decided to check the bathroom and it was at least cleaned frequently. It's located at the back wall when you enter. It's not all the way to the left but pretty much there. They had a decent selection of products and materials. Nothing out of the ordinary. The station where they cut your fabric had very helpful and polite staff. I offered to put my choices back on the shelves but she insisted that it's alright she would have the opportunity to walk around instead of standing behind a counter. I must say, feeling you get top service without the fake way of doing it was a pleasant surprise. Since I'm not a local home team sports fan I was extremely happy this store has my team. Overall it was a nice experience. From parking in a HUGE lot outside to a clear traffic way into the building. With the staff being a good part of the business here I'd normally say any big business like this is just average but they were actually so nice, and the interaction with the customers was awesome. I'm giving them a four star.
