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October 2023 by lps doddles
Very friendly salespeople.
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July 2023 by Debra Smith
My fav for trebds!!!
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December 2021 by Keri M.
This is a lovely, clean store with pleasant staff! It's also a nicer location than a typical mall - quieter and less-crowded so it's far more enjoyable to shop here. Highly recommend.
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July 2021 by Parke Hoover Jr.
Friendly staff
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July 2021 by H P
I feel totally invisible. A sales woman walked right by me as it's I went there. I am short and walk with a limp and must have been deemed unsuitable. No one acknowledged me. Unfortunately for them I was looking for a new wardrobe for a new year as a teacher. Their loss.
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June 2021 by E Bae
I’ve worked in retail and the most basic etiquette as a sales associate is to always GREET EACH CUSTOMER that walks in. I always made an effort to acknowledge someone in the store. I walked into this store, walked the whole way around it browsing and passing by the associates and NOT A SINGLE associate greeted me, acknowledged me, or asked if I needed something. Truly unprofessional and unwelcoming. How is this store able to stay afloat? The management needs to be swapped out completely and they need to revamp their hiring process. I left the store without trying on anything. I’ve been to other LOFT stores and they have always greeted me but HARRISBURG one is a joke and a disgrace.
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June 2021 by Connie Himebaugh
What a nice place to shop! Trendy designs. Friendly staff.
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April 2021 by Kristin Grove
I went in to pick up an online order around Christmas. I went back and forth with writing this review, but my the customer service I received was horrible. I have had a loft account for over 11 years, and I’ve lived many different places. This was the most unprofessional service over ever received. There was a blonde women who asked my name, which is not a complex name by any means. I told her twice and her boyfriend/husband was there too maybe in the back room of the store where she headed to retrieve my order as she’s mumbling in a giggle to him,“whatever her name is, I’m getting her order.” Luckily, my order did not fit, I returned it and have no bought from there since. It was so unexpected that normally had I not been so tired from working all day, I would’ve addressed it. This is not the customer service I expect from this company. I will give my business to Talbot’s or the Loft in the outlets instead.
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December 2020 by Lauren Rhodes
This loft had an amazing selection of items. Their clothing was all folded and facing forward with tags easily accessible. Amazing customer service. I will be shopping here as opposed to my usual location from now on.
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June 2020 by Sheryl H.
I purchased a shirt from Loft that was beautiful and I was excited to wear it. As I always do, I washed the shirt before I wore it. When I went to wear it for the first time, I realized that it was completely see through in overhead lighting. The store wouldn't let me return the shirt because it had been washed- even though it is completely unwearable. Please be careful shopping here as the company does not stand by its own products.
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October 2019 by Miranda Varner
Love there clothes here they are all so cute. Shout out to the lady working her name was Bard. She was very friendly and gave me compliments on my book bag.
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May 2019 by Barbara Doukas
Customer service is very good.
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November 2018 by Karen S.
My first trip to this store was disappointing despite the lovely clothing. After two hours in the store and spending $200 I was declined use of the restroom. They sent me to Starbucks to use theirs! Can you imagine? I'm 65 years old and had a bit of a drive ahead of me next to Route 81. If you have a weak bladder, don't go to this store. I cannot imagine why "corporate" has such a policy but I won't shop there anymore.
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November 2018 by Brenda M
LOVE this location and everyone who works here. They know me and my husband every time we come in to the store. Even when we haven't been there for months....they know who we are and tell us they miss us. Love LOFT clothes too....wear it all the time!
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November 2018 by Sheena McDeavitt
Always friendly and excellent customer service.
