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August 2023 by Mike S.
Never used this bank, gps an atm, and wow - cones in front of the atm. 9:45am on a Friday. Get it together members 1st.
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August 2022 by Amy C.
After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY regretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________.Me: NoSystem: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!)Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION?You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority li
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April 2022 by Dan
ATM outside is absolute trash.
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January 2022 by Ashley Barrett
Let me tell you how appalling the customer service is here. We applied for a loan online that took 3 weeks to get a response on the approval. The only reason we got a response at all was because we called and sat through several transfers to get that information. When signing for the 1st loan we realized we needed an increase and gave our information. Guess what? It was another 2 weeks until we started calling and sat through more transfers to find out it was approved. NO contact from members 1st about our loan status on either loan.Then after sitting through the lousy customer service on the phones we show up for our 2nd signing. We were early with the hopes of getting right in but there was a wait. And the wait was not the problem, we knew we rolled the dice showing up early. The problem was the rude and disrespectful approach taken by the woman who approached us and felt the need to address us in an openly condescending manner.We waited the 30 minutes until 4 when a banker came out at 4 on the nose to escort us to her office. The interesting thing was she didn't have a customer before us. Coincidence or Power Play? I know what impression was made with us.
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November 2021 by Brion Youngman
Karl was very helpful and made signing up for a savings and checking account easy and painless.
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October 2021 by A Friese
Went through the drive through this morning to deposit money and was greeted with "yeah?"
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September 2021 by Jaylynn West
I have spent over $500 in overdraft fees in the last two months. I have asked that money not be taken from my account that I don't have, and somehow it is still happening. When I needed to cancel a pending transaction that I already canceled through the charging company, Member's 1st took it out anyways and I was required to pay another fee for them to cancel the transaction so I wouldn't get another overdraft fee. They continue to take money and then tell me there's nothing they can do about it without charging me more money. Open a bank account somewhere else and save yourself the trouble.
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June 2021 by Jim L.
Not good customer service, no triage, no direction, who runs this place? They need an overhaul to their operations and training.
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June 2021 by Ryan Stayton
Opened by business account here, and they made me close my account because they discriminated against one of my customers who were paying their bills via ACH. Avoid this bank at all costs. I went to S&T Bank and they are great and did not discriminate.
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April 2021 by R.L. H.
The Members 1st on Old Post Road provides excellent customer service. All employees at this branch have been helpful every time I have needed to visit. Would highly recommend.
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March 2021 by Ashley Aleman
Let me tell you how appalling the customer service is here. We applied for a loan online that took 3 weeks to get a response on the approval. The only reason we got a response at all was because we called and sat through several transfers to get that information. When signing for the 1st loan we realized we needed an increase and gave our information. Guess what? It was another 2 weeks until we started calling and sat through more transfers to find out it was approved. NO contact from members 1st about our loan status on either loan.Then after sitting through the lousy customer service on the phones we show up for our 2nd signing. We were early with the hopes of getting right in but there was a wait. And the wait was not the problem, we knew we rolled the dice showing up early. The problem was the rude and disrespectful approach taken by the woman who approached us and felt the need to address us in an openly condescending manner.We waited the 30 minutes until 4 when a banker came out at 4 on the nose to escort us to her office. The interesting thing was she didn't have a customer before us. Coincidence or Power Play? I know what impression was made with us.
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November 2020 by Tom H.
When I call NOT ONE person EVER EVER answers the phone. I get an announcement that there is a 25 minute wait to talk to someone. Sometimes I get "there are 75 people ahead of you ". The only way to get questions answered is by waiting in the drive thru. I have business cards from people there and they NEVER EVER answer. Time to go back to First National Bank.
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September 2020 by Chandra Nechali Rai
Worst & poor bank ever lazy staffs
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November 2018 by Taylor Hendricks
Laziest bank I have ever dealt with! I got reimbursed from a company and they voided my check because they didnt feel it was real rather then call the number on the check to ask the owner of the store! It would literally have took them .2 seconds to pick up a phone but why would they do that rather then just putting me out of $83! I will be looking in to new banks starting tomorrow... banks that actually care about the well being of their consumers I guess 8 years working with them didnt matter to this bank!
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September 2018 by Melissa Anese
Extremely helpful and friendly. Definitely that small town, credit union feel with the perks of over 60 branches.
