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December 2023 by Christopher J.
I feel that when I first joined them close to 20 years ago they were a real credit union but as they've grown and leadership changes have happened, they are more like a conventional than ever.
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September 2023 by Penny Beachum
Went to this location to deposit money in my 2 grandkids account and to open a new one for my new grandson.The cashier clerk advise me that she wasn't train on how to set up at her register but would ask her manager that was right beside her at another register that knew how to set it up. The manager advise her that she couldn't do it but I could take a seat and someone else could help. I ask her why does the location at linglestown clerks are all train and are able to do it right on the spot. She looked all confused.The clerk still offer to take my deposit . I decline and advise them both will take it where I get great customer service and that will the one on linglestown road and left. That blonde with the glasses is a terrible manager if you want customers to keep coming to that location I recommend she might need training on customer service skills.
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July 2023 by Summer Air
Horrible customer service I received regarding an overdraft because money as taken out erroneously.. company returned it .. so bank shoul remove any fee that dominoes my account to receive a fee they wouldn’t do that at the branch went home called customer service returned all fees to my accountAlso the Saturday til 2 bring them back aheesbuninly have one late night til six just trash the people hat get out at 6 and then u close Saturday at 12 Horrible
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July 2023 by Shelby Fry
Very unprofessional ppl working here also very untrained.
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May 2023 by Edward Vincent Monica
Terrible ...Limited hours...NO PHONE SERVICE after 6.00 pm or after 12.00pm Saturdays ..none on SUNDAYS. Severe lack of ,Banking information available
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December 2022 by joyce martin
Friendly & courteous service every visit
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December 2022 by Lola&Rama Jewelry
Terrible….. long wait and no one carries about you
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January 2022 by K-Serrah C.
Don't deposit any large checks here if you are black! Regardless of proof they will hold your money for as long as they want releasing parts at a time. Appearances shouldn't matter and it does at this location. It's a poor business practice. Members 1st needs an audit of the diversity and inclusion policies. Training is definite needed from the Branch manager on down. Horrible! I'm closing my accounts.
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April 2021 by Saul Jacobs
This credit union is a discredit to the community. It has the worst service. Their people do not know what they are doing. It takes forever to reach them. And they are always making mistakes on my loan account. It is a horrible, horrible place to do business with. Do yourself A favor and find a real bank with competent workers.
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February 2021 by Laytee Allen
Lines are always wrapped around the corner. Be prepared to wait 30-60 minutes!
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June 2020 by Jakub Madej
Unusually unpleasant staff.
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May 2020 by Sherri Branch
Every visit to this branch is a pleasant experience! Telkers are very friendly always smiling courteous and do their jib very well!
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May 2020 by Scrappy Doe
Over draft for 20cents they charge me 54$ I think I still had 7 dollars on my card but they lied said I overdraft 20 cents
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April 2020 by ARK
These alleged branch appointments are a joke. If you need access to your money good luck unless you need 10,000.I need a letter from Members 1st the customer service rep that I just interacted with was demeaning. She was kind enough to offer to close my account when I explained I needed a letter to have money sent to PSECU! Normally love Members 1st but how a company responds when there is an actual need for help is very telling. Guess you told me Stacey!
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February 2020 by Christopher Mclain
Friendly and very helpfull staff in a safe and clean environment .
