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January 2024 by Stephanie Wilkerson
I have been a member at Member's 1st bank for over 20 years. And today was the first time I ever had any issues. I went to the Member's 1st bank on Derry street to have my husband's check DEPOSITED into my account, something that I do all the time. The check was signed, I had his photo ID, I even called him and put him on the speaker phone. I was told that he would have to be present in order for them to DEPOSIT it into my account. When I explained that I've been doing this at the other Members 1st locations without issues, I was told, well maybe you should go back to those locations where they know you. I never play the race card unless I'm dealt it, Today I was dealt it. The only reason they would not DEPOSIT that check into my account was because I am black. I took that check to the other Member's 1st location and they deposited it and told me there is a 5 day waiting period so it can clear, and they apologized for the behavior of their branch on Derry St.
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December 2023 by Ben Boller
Excellent customer service. Walked in looking to get an auto loan, and Ashley took the time to explain the entire process to me. She was very helpful and a great communicator. I feel like I understand the process now, as well as the factors that go into it, which is important to me. Would definitely recommend, thank you!
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November 2023 by Chris Carlen
Always great service, lots of convenient locations, and better interest rates than a bank.
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September 2023 by Trisha Shenck
ATM is always having issues or just completely out of service. Also under staffed branch as there’s only ever 2 people working so be prepared to spend 20 mins at the bank for simple transactions.
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March 2023 by M Farling
Extremely more convenient than another "bank" I use, walk in and out in minutes,always friendly
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December 2022 by M P
Steven Barnhart the assistant manager is very professional and client friendly at the same time. I had a couple serious problems with my account, and fraud. Mr.Barnhart made sure everything is good on my account. Eve another employee is great too. She makes my day bright just to have her wait on me. She also makes sure you are satisfied with your transaction. She always has a smile to share with you. Thanks Members 1st for having these amazing people helping the public, we really appreciate them.
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January 2022 by Louise Waltman
They had me on hold for 16 minutes because my call was very “important” to them!!! When I finally did get through my issue was still not resolved. Awful lending institution…take your money or borrow from those who have better customer service.
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August 2021 by Angela Morrow
I have been a member over 25 years and never had an issue! I’ve had numerous loans and currently have my mortgage with them. Maybe some of the people posting negative reviews should look at themselves.
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January 2021 by S. B. T.
They are a fraud we must demand that the government shut them down!
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September 2020 by Glenda Dauchess
Tried to put money in account they just closed for a family member and they wouldn't accept it. Guess they don't need the money. Just called customer service. They cant help because its not my account. They must be wealthy.
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January 2020 by Tim Allen
People here are always very nice to me. I appreciate the positive attitudes and it definitely works in keeping customers happy. These guys work hard.
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October 2018 by Terry Neubaum
Best credit union I've ever dealt with. Would recommend them 100%.
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April 2018 by Kevin Lansberry
Very nice local bank. Always friendly staff inside waiting to help you. Has three drive thru lanes and an ATM lane.
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January 2018 by HipHopHimself
I'm the middle man here.
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September 2017 by Chelsea Lindsay
Terrible service worst members 1st ever!
