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March 2024 by R Lyter
It would be very helpful if the lobby was open at 8am instead of the setup where one teller tries to help multiple drive thru customers at 8:30 while the rest of the tellers sit around and wait for the lobby to open at 9. The teller was flustered by the first two customers of the day not being familiar with the new world order doing away with good old fashioned deposit slips. I wanted to purchase checks and it was forgotten about but by the time my deposit was completed I didn’t have any more time to waste in the drive thru. Never was a problem at superior credit unions which have customer supporting practices like better hours and free checks.
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October 2023 by Harold Bolton
They have the worst fraud controls. They can put a fraud alert on my card for taking $20 out of an ATM machine that I use once a week, but some one 2 hours away can empty out my account and they do nothing.Then when you file a report your at their mercy as to when you get your money back. This is the third time in 2 years.
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October 2023 by Jessica
I've been trying to call the branch for 3 days and cannot get ahold of ANYONE no matter what time during their operating hours. I've left a message and have not heard back. Ridiculous!
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June 2023 by Jessyca Erin
Oh my wowzers... I had the best experience at Members 1st on Eisenhower Boulevard in Harrisburg. It started when this really kind man opened the door for me. His chivalry was so unexpected and so wonderful! Then I was immediately greeted by a lovely woman named Camilla who helped me take care of a pressing financial matter. I needed $1,000 in cash converted into something that was as good as cash. She helped me determine whether a money order or a cashier's check was a better fit for the need. The need was for a mother who lost custody of her children after experiencing post partum complications. She was behind on child support payments and this $1,000 was needed to keep her out of prison. If you ever want to do some good deeds for someone, consider calling Dauphin County Domestic Relations and asking them if you can pay someone's purge amount, so that the paying parent can continue seeing the children. Furthermore, consider getting your money order from Members 1st on Eisenhower Boulevard in Harrisburg. Lastly, consider asking for Camilla. She's so wonderful and kind!!! #GodIsAwesome #AllahuAkbar #JesusIsTheMessiah #IesaIsAlMasih #ParacleteIsPowerful
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June 2023 by Demetrius Pietz
Had a 1pm appointment scheduled in advance to discuss transferring all my accounts to Members 1st (checking, savings,credit,auto, morgage, etc)Was told when I arrived at 12:45 by the teller that they notified the individual I had arrived and that they were running "10 minutes late)At 25 past the hour, having spoken to no one exceptthe teller, I gave up and left. Guess they didn't want my business after all
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March 2023 by Rony Singh
Young girl, sitting at the counter customer service. No hi or goodbye and than short my deposit by $20 (Took the money in the back to count) acting d*** is not a customer service (Forget about good customer service) ??
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October 2022 by James A.
Used to be good... Used to not be just about making money but making a difference... Now they'll call you to tell you your account got jacked, then hang up on you after they send you to a branch to resolve the issue... only do the branch can tell you to call someone at corporate... This actually happened to my daughter. Then to find out the crime that was committed against her account was most likely done by an employee of the credit union... yet they tell her it will take 2 weeks to resolve...
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August 2022 by Amy C.
After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY regretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________.Me: NoSystem: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!)Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION?You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority li
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May 2022 by Casie Kellogg
Nobody at this branch has any sense of urgency! Everyone is super nice most of the time but the Line is crazy at the pull up ALWAYS and even when it isn't, it always takes so long inside. Either everyone who has problems with their account comes here or this place needs a few more employees?!?!
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May 2022 by Rachel Moser
Very helpful and cashed my check which was drawn on their bank respectful and courteous
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May 2022 by David Albright
Very friendly interactions and opened up a regular and savings account with ease.
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May 2022 by Deborah McClintock
Been banking there over 20 years and will never go anywhere else.
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May 2022 by Sagar Chimoriya
My first bank
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May 2021 by Chance McConnell
I opened a new account (and joint account) with ease ! I'd like to make it a point to say that Ryan Rivera made the experience pleasant and simple; he didn't try to sign me or my partner up for anything we didn't ask for and was overall Super helpful and friendly.
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May 2021 by Robert Raynes
I always get the friendliest young man (drive through teller). I can tell he loves his job and has a good caring soul.
