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March 2024 by J Sieber
I had an appt 3 days ago, but had to cancel due to a family emergency. I called today and they got me in within 2 hours of my call. Great customer service.
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March 2024 by A K
Dillon, Tristan and Scott were super helpful and extremely knowledgeable. Keep doing what you are doing. Thank you.
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February 2024 by Meg Rowan
They were able to fit me in on a recent road trip with my kids when we had some trouble with our wheels. The staff was incredibly helpful and got us on the road for a good price and much smoother driving!
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February 2024 by Edmarie Alexander
Excellent customer service. The staff helped me, explained and let me know everything my mechanic had done wrong. Highly recommended!
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February 2024 by Melanie Waters
The customer service provided at this location is over the top. When my car developed an issue while driving I stopped at NTB. They rapidly looked at my car, explained the problem, and acted quickly to fix it. They kept me informed of the progress frequently. And the cost was VERY reasonable. Wonderful service!
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February 2024 by Tristan Trayer
Great service
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February 2024 by Andrea Hansley
Excellent Service they went above and beyond
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February 2024 by Shane Miller
I was so pleased with the service I received from this business. Scott went above and beyond to help me with my automotive needs.
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February 2024 by Haley Cunningham
Scott is hands down the only reason i’d be returning. Had some very mild problems in the past however with Scott there, I feel my vehicle is in the most trusted hands.
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February 2024 by Andrew Maker
Great fast service. Very helpful and knowledgeable! Will come back
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February 2024 by Justin Knight
If you don't know now you know! They do plugs for free here. Woke up to a nail in my tire. Put the donut on and was expecting to have to purchase a new tire but nope. Not here! 30 minutes later and with all the money I walked the door with, I rolled on out. Thanks again NTB
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February 2024 by dia
staff was incredibly helpful and informative i always feel taken care of when i come to this location
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February 2024 by Pamela Wevodau
Scott and Dylan were so helpful and professional. They fixed my tire in 20 minutes and it was free. Dylan said “no reason to make a bad day worse…” That’s the company policy for flat tires. Who knew?!Thanks NTB for the awesome customer service. Past,Present and future customer!
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February 2024 by Patrick Mwangi
I have had a good experience the times I have visited NTB, 2 days ago I went to buy 2 new tyres. Everything went well but upon driving the car back I realized the car was shaking on a highway, I actually skipped my exit to drive a little further coz I thought maybe it's the new tyres effect. On my next exit I decided to call them and let them know. The guy kept insisting he did mention to me the bushings on front tire was broken which he didn't. He went ahead to say it is even on my receipt. We went back and forth and I kept telling him if that was brought to my attention the least I could have done was get a quote but nothing regarding a broken bushing was brought to my attention. He then admitted that the mechanic did put that down on his assessment but he forgot to let me know as well as putting it down in the receipt breakdown. I went ahead and called the corporate to complain which I ended up to Mavis company who apparently owns this store, they gave me the regional manager name Matt W******* who was supposed to call me the following day and advice me on the way forward coz I couldn't go back that day. I got a reference number *877321* but to my disappointment I never got a call.My two takes on it is, my car wasn't shaking before, and if you find something wrong then diagnose and let me know. Second I tried to reach out and I feel a courtesy call could have been placed, "as promised" having spent $300 plus on that day.
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February 2024 by Kimmie Alexus
Fast, reliable, I %100 recommend this place!
