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December 2023 by K S
Jennifer T and Tammy B were both so helpful today! I learned so much from them. Jen was so unbelievable kind and patient. Definitely an asset, she should be applauded for her amazing customer service and patience.
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July 2023 by Marc S
I have been with this bank for the last 27 years… and honestly I don’t know how it is possible, but every year the service just gets better. The customer service and credit card departments helped me out so many times I can’t even count. I’ve moved to different cities, states, and countries, but I have never changed my bank. Pennsylvania central FCU is the best!
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July 2023 by Barbie Levan
Karin and Terri were the best and really helped me with my concerns. They were wonderful in understanding that my issues were time sensitive and made sure they handled it in that time frame. I am very grateful for both of them!
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July 2023 by John M
Excellent credit union with great auto loan rates. Also, I recently texted them a question about my auto loan. The person who responded, Terri, was so helpful in answering my question.
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June 2023 by DrkGhost23
Do not use this bank. I got a loan almost 2 months ago still received no payment information and when calling they won't take payments over phone even though it's due. Next their app only allows payments from their bank account not other banks account
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March 2023 by Christina Fedor
We took out a car loan with them 7 years ago and we have been extremely happy with how they have handled everything with us these past 7years. They are patient and respectful and very helpful. And would love to go to them in the future for other loans and I highly recommend them!
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March 2023 by Jonathan Rohrer
I was introduced to the auto option loan by Casey R. It was a substantial savings opportunity for me, gave a tight situation so much more breathing room in my budget! She was relentless in her efforts to find what was right for me and I am incredibly grateful!
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January 2023 by Rebecca McCarty
I was on the phone with Kathy sorry idk the spelling, she helped me out and was kind in explaining things that I didn’t quite understand as a new customer to loans. Was helpful and quick with getting information if she was unsure of an answer. East drive definitely chose right with her and her customer service would definitely recommend this location
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January 2023 by Max Zahniser
Everything that's wrong about most banks, is right about this credit union. The staff are amazing, incredibly helpful, and friendly. I can't recommend them highly enough. Amazing what good people in an institution oriented to service can offer!
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January 2023 by Benjamin Collins
Absolutely worst bank I’ve ever delt with horrible customer service, don’t deal with these scammers of a bank
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December 2022 by Theresa Slucki
Always there to help Very friendly, they get back to you quickly. Great customer service . Great auto loan programs.
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December 2022 by Steven Carpenter
As always it's a great experience dealing with Casey and the Auto Options Program PA Central offers. Casey is amazing at what she does, and is super fast to respond to any questions/concerns you may have. This is my fourth Auto options loan and it has saved me a ton of money versus a normal auto loan. I highly recommend that if you're car shopping and need financing to give them a call and look into this wonderful program and save some money!
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November 2022 by C Low
Their customer service is one of the better ones, Gary and Casey were very helpful and patient with all my questions. However the website is not all that user friendly, updates fix some problems while causing others. But then again, Firefox has that same issue so ce la vie.
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August 2022 by Sarah Groff
Michaelann who is the collections manager is SO unprofessional! Do not work with them as it will be a HUGE mistake long term!
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July 2022 by David Shuler
Someone is falsely using my email address, so I did what any reasonable person would do and gave them a call. They assured that my email would be removed and the person who used it would be contacted. Here we are months later and I am still getting emails. Really wish they would just blacklist my email.
