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February 2024 by Mariangely Melendez
Excellent service.
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January 2024 by Carol H.
If there was a negative rating I would use that instead. The Petco App is just awful. The people in the store are just as bad, as they were very unhelpful. I had 3 bags of merchandise in my shopping cart, and because of their lousy app, I ended up taking my business to PetSmart, who doesn't ever require customers to use an app to recoup their rewards. I have talked to at least a dozen other people today who also stated they hate shopping at Petco. The employees never seem to be knowledgeable about their merchandise - you can call and ask if they have a certain product on their shelves, and you will be told they do have it, but then when you arrive at the store five minutes later, there is no such product on the shelves. The cashiers are not empowered to do their job. It's not that they aren't trained, it's just that they cannot help customers with the app. PetSmart is where I will be doing my shopping from now on. I predict that Petco will soon be history now that PetSmart is just around the corner.
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October 2023 by Tina Rinker
Just keep on doing the good work that you end up doing for our pets and just keep on being the nice people that you are
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May 2023 by Marisol Santana
Best pet clinic, I love it and so does our Lola??
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February 2023 by Sue M.
Now I know one of the reasons why the rating of this store is so low. The employees there do not know the meaning of the word groomed. When a customer asks for an appointment to get their dog groomed either look it up or ask them. I made an appointment to get my dog groomed. I left work early just to run over to Petco to find out I had a nail appointment for my dog. What? No. She is getting groomed. That means washed, dried, the whole deal. They didn't have time my dog today. Who does that? Never again! That groomer just kissed her $40.00 tip goodbye! Bad business practice.
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November 2022 by Veronica W.
Took my puppy for a grooming appointment and told them of my puppy's anxiety and they said it was fine. Then I get a call saying they could not complete his grooming and received a disheveled uneven hair cut puppy with dreadlocks back with no remorse. At least Petsmart bathed my pet and trimmed him nicely. I will never go back! Harrisburg East Petco.
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July 2022 by Cyndi
I just love the staff at Petco. They really care about animals.
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May 2022 by Richard Miller
Been there three times to purchase fish. Waited 15 to 20 minutes and not one person came to assist me. Maybe better luck at Pet Smart.
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April 2022 by Deana W.
Today my kids and myself had a GREAT experience at in store! We went in for a Gecko for my 12 year old daughter and the sales associate Ethan helped us with the process from start to finish! He was awesome and knowledgeable, for sure a people person. We had a lot of questions and although the store was busy he answered each one with patience and kindness. Sales associates like Ethan deserve to be recognized for not only hard work but his genuine passion for animals and people. Thank you Ethan for our great experience today, you are awesome!
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February 2022 by William Haupt
Quick easy and painless, at-least for the human! Skip the hundreds of dollars vet fees for vaccinations !
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January 2022 by Bruce L.
Im a fish pimp and come here occassionally for fish/shrimp...decent selection for a chain store...customer service is fine.
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February 2021 by Anthony S.
Your register employee Joan should find a new job. She has a really bad attitude problem. Because of this-I will buy your high priced pet items at Target.
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January 2021 by Ryan Fairchok
This place was very disappointing! I’ll never come back here again. All of their meal worms were at this point Carcasses. Bad service at the register. The cashier was most concerned with signing me up for some BS rewards card instead of putting my stuff in the bag. She ended up walking away so I walked behind the Covid safety glass to get my stuff and put them in the bag.
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December 2020 by Joanne Velazquez-Perez
they are really great and i always find what I'm looking for
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November 2020 by Edward Rivers III
Great time my fury one loved it
