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March 2025 by Tony Mac
The store has got very bad over the years. Starting with hours. The hours for the pharmacy is awful. They open at 10am and close at 130pm until 2pm. Seriously as slow as they are they have no time to waste. I understand employees need a break, but not all at once. Then open back up at 2pm-8pm mon-fri and closed on the weekends. That is very inconvenient for people who only has off work on the weekend and starts work earl during the week. Then the store hourr says they close at 8pm sat they are always closed by 6pm seriously on a Saturday smh. Moving to the store itself they never have anything in stock. Every isle you go through is at least 50% is empty. It looks like the is closing management says no though. The employees at the register thinks it ok to just stand behind the counter playing on their cell phone. They’re always wear earbuds so most time you have to talk loud or repeat yourself because they don’t hear you the first time. The managers at this location just lets the employees do this in front of them which I find insane being a manager myself. Moving outside the parking lot, It is a disaster. There is always thrash everywhere it’s disgusting. The sidewalks are never cleaned and the thrash cans and are full always. Let’s not forget about care of the sidewalks. When it snows they’re never fully clean. They only shovel in front of the door that goes in forgetting that their property has sidewalks on Dunkle st, Derry st and 20th st surrounding them. They never touch Dunkle st or 20th st and barely touch the Derry st sidewalk. I’ve fell 3 times over the last 2 years because poor maintenance. This store has went way downhill and needs new management. They’re managers are very polite and very nice people, but this store needs management who is more concerned about providing a great place to go from the customers. A safe place to be able to walk in all conditions, and a clean environment and not worried about their employees feelings when you tell them to do something. I understand the store is located in the city but there is no excuse for the amounts of thrash on their sidewalks and parking lot. They could have an employee go out there to clean that up daily instead of standing behind the counter scrolling instagram and TikTok all day. I hope something gets done to this place soon because it’s been there forever and is the neighborhood pharmacy.
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February 2025 by Bria
The pharmacy part of this store is ridiculous. When you are trying to get a hold of someone in the pharmacy, no one never answers the phone. They tell you that your medicine is ready and when you get to the store, they say it's out of stock or not ready. The lines are mostly always long because someone has an issue picking up their medication.This store needs more employees back in the pharmacy instead of having one line.
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February 2025 by Wheezie
Awful hours. They always take forever to get your prescription ready, no sense of urgency. Whenever you go in, there is a line that ranges from 2 people to 10. There is never just a quick in and out when you go here to pick up.
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December 2024 by Taylor Wright
STORE is great, this Review is for the pharmacy exclusively. They are closed ALL WEEKENDS, which is asinine for a business people rely on for life saving medication. It waz bad enough when they were closed Sunday only, but BOTH is ridiculous. And even when they ARE open, its impossible to reach them over the phone, they never answer, so if you have to get information you have to GO IN, then wait if your meds aren't ready. They will say it will be ready in 3 hours, but then 2 DAYS later STILL NOT ready. Its likethey are actively TRYING to go bankrupt AGAIN.
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November 2024 by Taylar Gruver
Nobody answers the phone at the store or pharmacy. So frustrating
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November 2024 by Ciera Bruce
Rite Aid pharmacy unprofessional never answer the phone.
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October 2024 by Tyeisha Daw
I have been calling the Rite Aid location on Derry street since 11 am this morning to ask a simple question about my prescription that has either been filled or is waiting to be filled even though It was ordered by my doctor Thursday of last week. I called the stores pharmacy 10 times before calling Corporate whom told me that It was best for me to visit the location in person, I did what they suggested and was met with the lights out and a sign on the window saying that they were out for the moment and to come back later. Totally unprofessional and downright shameful.
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September 2024 by Kendra C. Harvey
It’s really disturbing that this Rite Aid can not properly serve the community it sits in. Either you stand in line forever during the week or show up to find the pharmacy closed. It is truly a disadvantage for all those whom depend on Rite Aid’s services.
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August 2024 by Jacklyn Marquez
Horrible service from the Pharmacy. Takes days to fill prescriptions, never answers their phones. Unacceptable for pharmacy. I used to work in a pharmacy we all would have gotten fired if we provided service the way this Pharmacy does
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June 2024 by karla arroyo
Terrible service! that pharmacy never pick up the phone, they are rude and they close 20 minutes before closing time!
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June 2024 by Jesse Stein
Location location location…
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April 2024 by Lymaris Rosaly
This people when you go they say the medication isn't ready or I can't find anything they getting worst every day how are you going to tell me it will be ready tomorrow and then when I go they say it's still not ready really and they are rude en unprofessional
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February 2024 by Ben Burch
Kinda not too friendly. Big parking lot.
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February 2024 by Shelly Damiano
With all the locked products, that tells me this is a high crime area for stealing from stores.What a shame.
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January 2024 by Gregory Young
Always have an excellent experience at this particular store.
