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December 2023 by Barbara P.
why does the pharmacy even bother having a phone? they NEVER answer, no matter the day it time
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November 2023 by Bob Serafini
Dont go to Rite Aid, terrible company with greedy management
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November 2023 by Payes Tobe
where do I start? Several months ago I switched to this Rite Aid from the Linglestown Road store, due to multiple problems with them, answering the phone and getting a response regarding prescriptions. Now with the experience, I’ve just had at the one on Jonestown Road I’ve given up on Rite Aid completely. I received notice from them that the prescriptions that my doctor had forwarded to them were ready with an extremely high co-pay for both of the prescriptions. I subsequently tried to call the pharmacy five times and it rang with no answer, no answering machine and no other response. I then got through to the regular store clerk who tried to page the pharmacy for me, and they still didn’t answer at long last when I got through the pharmacist was insisting that she had put it through my new insurance, I explained my insurance has been the same for many years. And she was still insistent that she put it through and that was the co-pay. However, I called my insurance company the next day, and they advised they did not receive a claim for the prescriptions. Thankfully, I know a little bit about insurance and questioned it, but would have happened. Had I excepted what the pharmacist told me and paid $258 for a prescription that actually had a zero co-pay, and another $50 for one that also had a zero co-pay. Certainly makes me question the accuracy of anything from that pharmacy.The icing on the cake was that when I couldn’t get through to the pharmacy, I called rite aid corporations, customer service I was told this would be referred to the regional pharmacy manager, and to the pharmacy to respond to me. Never heard another word
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October 2023 by Candice H.
Colonial Park location has sign outside for walk in's for flu shot. Walked in to store to pharmacy and associate informed me Rite aid didn't. Ok so I walked out even though there's a big sign on door and outside nearby 22. Drove to Union Deposit and got my flu shot as a walk in. Union Deposit Rite aid for the win!!
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September 2023 by germanshepherd13
Medication was ready and sitting in the box for pickup but they were catering to the drive through customers while I stood waiting for 20 minutes until another tech helped me and got me on my way. The first tech kept ignoring me while she knew my meds were ready to pick up. Only a matter of time anyways before they go out of business.
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September 2023 by Derek Young
Cheapest place for my prescribed medicine but usually out of it. I get attitude from employee at drive thru for them not having medicine that I need that I can only get prescribed 24 hour in advance or they cancel my order without a call or email notifying me of cancellation
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May 2023 by James Durst
I recently transferred all my prescriptions to Rite Aid because my previous pharmacy had been having a problem keeping my one medication in stock. I was satisfied with the entire process with the exception of attempting to phone the pharmacy to see when my prescriptions would be filled. On Saturday morning, I attempted to phone the pharmacy 'EIGHT' times and, every time after about six rings, I would be transferred back to the original message that you get when you first phone the store.
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February 2023 by James H. Sweetheimer
I give Rite Aid a Five Star Review.....they are polite, courteous, attentive and accurate. Each of the employees is always smiling, greets us, answers questions and communicates clearly. Job well done!
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February 2023 by Lisa Perkins
I’m not sure how this location is handling Covid tests, but twice my husband has taken tests here and the first one took 7 days for results and the one he took December 30th has yet to get the results. I took one at the Linglestown Rd. And got my results in early the 2nd day. Coincidence, I don’t think so.
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December 2022 by Kathleen Minnaugh
Always a positive experience. Great finds and great discounts!
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November 2022 by Yanu Pokhrel
I am going to change this rite aid to union deposit now!!! These girls at pharmacy are taking care of their head lice except helping drive thru ppl!! Disgusted!!!
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October 2022 by Corve' Ransom
Love this Rite Aid on Jonestown road. Very clean, well stocked and associates and pharmacists are very helpful, professional and customer oriented.
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October 2022 by Stephanie Lewis
Do not expect any service from the Pharmacy
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October 2022 by Pat De Luca
Went in. Bought stuff. I left. The end
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July 2022 by Kathleen Pierce
Nice store with friendly associates and great selection and prices.
