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February 2024 by Arnetta Jackson
Nelson was an angel love him God bless him
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February 2024 by Tony Lawson
Mr Nelson was very Professional,very knowledgeable and most of all great Customer Service with Great Customer Satisfaction. Thank you Mr Nelson for all your help and Service
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February 2024 by Jannet Perez
Excellent customer service
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February 2024 by Jordan Jackson
Would not take my military ID for identification for T mobile Tuesday. MY MILITARY ID is Real Identification while a drivers license is not unless one pays the extra money. However, what's really funny is that I had to show a military ID to be on the military plan. Things that make you go hmmm.
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February 2024 by Ava Mariana
They were super helpful when it came to a very difficult process! I recommend coming here!
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February 2024 by Dimas M
The service was excellent
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February 2024 by Niesha McGill
Randolph and Devine took good care of me last week and today. I purchased galaxy 24+ and added a line to my account.
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February 2024 by Gee Bee
Witnessed the store clerk give a military person a huge hassel about using her military ID as identification....unbelievable!! PLEASE train your staff!!!
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February 2024 by Kateasha
Randolph was a excellent Representative. He was friendly and has excellent knowledge of the products and plans. I really enjoyed dealing with him!!!
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February 2024 by Kevin Ellison
SCAMMERS and STEALERS!!Nelson, the store manager, provided WRITTEN confirmation in person of the cost of our family plan. Month after month, we were continuously charged more than the documentation Nelson provided. For a month, we tried getting in touch with Nelson and visiting the store, but he never returned our calls. Finally, he called back and immediately blamed us for calling him after hours.When asking Nelson about the paperwork with his signature on it, he denied it and said that was another representative, however, he then owned up to it being him. On top of that, the “credit” we were supposed to receive every month, was actually something Nelson didn’t have the authorization from corporate to give, so the credit was always rejected by corporate.Nelson continued to lie and said on multiple occasions that he would call corporate and get things resolved and then call us back. He never once called us back. When pressing him for a resolution, he said to just cancel our plan or deal with it and hung up on me.I will be reporting Nelson to corporate at T-mobile and filing a complaint with the BBB. With so many options to choose from, don’t do business with people like this.
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February 2024 by Chasity Figueroa
Efficient timely customer service .
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February 2024 by Daynnara Malave
Randolph and Jae where very helpful. They where exeptional professional.
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February 2024 by Taleda Peterson
Randolph and Nelson were very knowledgeable about the service and helped me with all my questions I'm glad I switched from xfinity
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February 2024 by Devon Kater
Nelson helped me
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February 2024 by Justin J
Absolute Stellar service from Randolph, & Devine along with the store manager. Happy customer!!
