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December 2023 by Joe Martellaro
The single worst customer service experience I’ve ever had. Didn’t have truck I reserved; no apology. I was annoyed but never raised my voice. Clerk: “Do you want a truck or not? We don’t need your business.” Lots of places to rent trucks; go anywhere but here
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December 2023 by Sabrina Santana
Customer service was outstanding! You can tell that this location has improved tremendously! Thank you to the team for making sure the equipment was great for my duties outside. Checking in and checking out was great.
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November 2023 by Obed Conde
Employees were helpful, Trucks cab was not clean. Trucks brakes made noise when applied. Bumpy ride on Pennsylvania roads!
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October 2023 by miki smith
The employees were very patient despite having a lot of customers and only one person to work the counter. They answered all of our questions easily and quickly. Efficient process and return was flawless. Highly recommend this individual site due to the employees' work ethic and our interaction with them.
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October 2023 by Carmen Maldonado
Mr Johnson and Mrs Brown.They really made the transition very smooth for me. Both helped and supported in a very professional way. I highly recommend there services.Thank you for all that you guys did?
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September 2023 by Brian Connelly
clean well equipped store, everything one could need when moving.Staff is very helpful and friendly
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September 2023 by Daniel Ortiz
Very friendly and took care of me right away. They installed the trailer when I picked it up and took it off my truck when I returned it. Great job guys, thanks.
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September 2023 by Luis Morales
,Ms Brown went above and beyond to provide great customer service and explanation of the rental details, The rentals were great in excellent condition. nice and clean.Her Staff was very helpful and curteous , I appreciate their assistance . Thank you to Ms Brown and her team at the uhaul on 29th street in Harrisburg Pa you guys are awsome.. i will visit again when i need a rental or storage
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August 2023 by Quinci Martin
Fantastic experience. The gentleman running the location was courteous, professional, and helpful to each customer, despite being short-handed and thus the only customer-facing employee for several anxious customers. The truck was a later model: clean, neat, and easy to handle. I would absolutely recommend this location to friends and family.
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July 2023 by Nick Feather
I wish I could leave zero stars. Made a reservation for a climate controlled storage room over a week ahead of time. Was never told there were any issues, even received an additional confirmation the day before.Travelled over 8 hours across multiple states to arrive and unload our truck. Went inside and was told that there was a reservation listed for us, but no unit attached to the reservation and they didn't have any of the units we requested available, or even one of a larger size that was climate controlled. Was working on just moving forward after half an hour of back and forth with a heated unit of the size we were looking at, which we were going to try and make work with our electronics and other belongings that was had specifically requested climate controlled for when the person working rang up the total, including the monthly rental payment. I mentioned that I was supposed to have the first month free due to my rental of a uhaul truck, which was documented in my reservation. When I mentioned this, the employee asked me to step out of line and wait at the back of the line because we were going to have to do everything over again, being rude in his tone and implication that I was at fault for the line. At no one point during our half an hour or so spent at the location did I receive an apology for my reservation not being actually reserved, which would have probably kept me from posting a review. We were stuck with a trailer full of belongings, no storage unit and overage charges for additional miles added to our uhaul due to locating a storage facility that actually had our unit for our things. Go anywhere else.
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July 2023 by Rick A
They gave my reservation to someone else under my name and charged my cc for it. Their tires were not inflated. Nobody was in the building when I walked in for a considerable time. Another vehicle (the one I took) had engine warning lights on. I spent HOURS on the phone with corporate that day trying to fix the problem they created. Only saving grace is they refunded me all my money, but even that process was not working. Not again. Thank you.
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July 2023 by Janette Montalvo
Friendly staff, easy transaction, great price as well. I will use this location again if needed in the future.
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July 2023 by savage 51
I was charged for gas when I surely dropped it off at the same meter (I have pictures), I also was charged for miles I did not put on the truck ( again I have pictures) when I called nobody answered, I called back 15 min later and was put on hold due 25 min before I hung up, the truck I was given also stuff behind the seats and had a headlight and taillight out
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May 2023 by Scott C.
Would give a zero if possible. Had reservation and was told no trucks. Keys on back wall should keys and when I asked they told me to mind my own business and not look at the keys. Then I asked if I could get a truck the next day they said I could in the morning when they opened. Asked what time that was and was told I should read the sign on the front door. That's when I said jeep your truck. I rented from Penske. Also rented a storage unit around the corner at the extra space. Much nicer. Can drive inside.
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May 2023 by Terrence Brown
Always a good experience. I run my business w/ uhaul 29th St. Harrisburg, PA
