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May 2023 by More C.
RE: CVS 765 E. County Line Rd., Hatboro, PA 19040 PHARMACY.I have been using my local CVS Pharmacy because it's conveniently located, but I have been disappointed with their service for a while. They have made several mistakes with my Mom's prescriptions, which require me to visit the pharmacy multiple times to have them re-run with the proper insurance information. Each visit with an error takes about 40 minutes to resolve, which is very inconvenient.During my last visit, I also noticed that they didn't use a prescription coupon that I had given them. This shows a lack of attention to detail and a failure to provide the discounts they advertise. Of course, the prescription was not ready when I showed up at 6:06 pm, so I had to wait (AGAIN) and they rushed it through. Because I purchased additional store items, I didn't notice the co-pay for my prescription was incorrect until after I got home. I tried to call to have it resolved over the phone. After five phone calls due to dropped calls from their end, I finally got a live person. I was told I MUST come in to have the order returned and re-run. This was yet another trip to CVS, which is definitely no longer convenient.While I appreciate the convenience of the store's location, the mistakes and oversights have made it inconvenient for me to rely on their services. Dealing with these errors takes up a lot of time and effort, outweighing the convenience factor.I hope THIS CVS Pharmacy takes these issues seriously and improves their service. I expect them to be accurate, reliable, and efficient. It's important for the pharmacy staff to pay attention to detail and provide a smooth and error-free experience.Overall, my recent experiences at CVS Pharmacy have been disappointing due to repeated mistakes and oversights. Until these issues are resolved, I cannot recommend this pharmacy to others looking for reliable and convenient service.
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July 2022 by Alex C.
First of all, my "same day order" was not ready in time. I called the store about the order and was redirected to a different number. Called that number and they told me to call this store again. When I explained this to the manager she accused me of lying about calling the other number. She said "There is no way you got through to them in that short of a time." and had a very rude tone. Never shopping here again, go to the cvs down the road at county line and york. Their same day orders are ready right away and they are not rude.
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September 2021 by Peg L.
I have found the staff to be helpful and friendly. Scripts are filled within an hour or so of receiving them. I use this pharmacy for initial or one time scripts and vaccinations.
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August 2021 by Carmella V.
I do not recommend this pharmacy for a Covid test. You have to make an appointment and go through the drive-thru. I've had three tests here and each time I've had to wait more than 20 minutes in the drive-through just to get to the window. Even being at the window doesn't guarantee you assistance because I've had to wait just to be acknowledged even after I pushed the button. They are either seriously understaffed or seriously incompetent.
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April 2021 by Janet D.
Every time I come to this pharmacy I say it will be the last time. The people working there are nice enough, they try to be helpful. The woman pharmacist however, is so very rude. I've had scripts called in or dropped off in the morning and have gone back in the evening and they're still not ready. Then I'm left standing there for 20 mins while she "expedites" my script. She's rude and always seems very bothered by her job.
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February 2021 by Steven Y.
This pharmacy is a joke. They don't help in any situation. Every month I have a hard time getting my scripts filled. When I was told that I didn't give any notice to refill my script. It would be ok if it was a new one but I had a 30 day script and filled it for 20 days knowing that I would be back for the other part of my script. Then the pharmacist called me at set this transaction off to a bad start. I spent the entire morning running around to trying to get it filled. Then the pharmacist told my doctors office that it was filled al morning when I just left the store. Every month it takes at least 2 trips to get my meds getting possibly exposed to COVID. It becomes a hassle just for your medication especially when you don't have any pain meds. They are never at fault. It is always the customers fault. I just don't understand why it's that hard. I just wonder if someone who has a really bad time getting around like the elderly or if you are on crutches or in a cast or just plain old sick can handle the rudeness of this pharmacist. She makes my blood boil.
