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September 2024 by Malik Alexander
Do everything you can to avoid working with this company. Installed flooring incorrectly, admitted in-person that it was done incorrectly and then ghosted me.
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June 2024 by Hardik Patel
We are very disspointed in our sservice. We did the down stairs and wanted to do the upstairs but we wont have it done by you guys. We have a lot of friends that r buying home we will strongly not recommend you.
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April 2024 by Gary Carpenter
Installed flooring in 3 rooms showed on time and finished early excellent work
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February 2024 by Mrs Bill
I used USIG as a result of carpet purchased thru Home Depot. They showed up on time, did a great job and were clean and polite. What more can you ask? 5-stars, job well done.
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February 2024 by Justin Reeves
If you value customer service or quality installation, don’t spend your money with them. The field crew will not communicate with you. The “Manager” in the office is useless. They use hot glue guns to secure molding. Only giving 1 star because I have too.
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November 2023 by Jafin Isac
I would give 3 stars to USIG because after they scheduled my install, I called them multiple times requesting a call back from the manager. Manager never called me back. However, the vinyl plank install was done on time and was completed in time by Pablo & Gabriel. They were exceptional. Give them 5 stars. I would say management and customer service is not great, but installers, Pablo and Gabriel, were very nice, and did a fantastic job.
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November 2023 by Andrew Ullman
This has been a bad experience, the company seems overworked.
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December 2022 by Riley Family
I'll be honest the other reviews had me more than a little concerned. But I am happy to say I couldn't have had a better experience with this installation group. Melinda and her team were outstanding, carpet looks great! They were in and out of here in no time, yet the work is far beyond my expectations. Well done!
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August 2022 by Lauren Connelly
If I could give zero stars, I would. We were referred to them by Home Depot to install laminate flooring in our bedrooms. We removed all furniture to avoid the extra cost, except our king sized bed which they assured us was fine. There are 3 boards across and 3 pegs on our bed frame holding up our mattress. Last week, they must have removed the pegs while moving the bed without telling us because we noticed our bed felt weird. We removed the mattress and box springs to fix the problem. Today when they came back out to fix some boards that were already chipped (the next week after install) they must have moved our bed again because when I was laying in our bed later that afternoon, our bed collapsed. I am trying to get ahold of anyone which is proving hard to do at this time on a Friday. I emailed both head guys (Dan and Brandon) and even called Home Depot who told me there was nothing they can do about it. Also, they were supposed to come out today, Friday, to do our laundry closet with tile and I was told I had to reschedule because their guy did not want to work on the weekend and wouldn’t come out again Saturday to grout. Even though when I made the appointment, I pointed out that they would have to come out Saturday and was assured that was fine. They also seemed very annoyed when the alternative day they said they could come out didn’t work for me. I will follow up with my review if this is somehow fixed but USIG but honestly it’s been nothing but problems. I do not recommend using them.
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August 2022 by Felicia Brice
ABSOLUTELY HORRIBLE!! Customer Service does not return calls and gives you the "run" around. They supposedly measured for stair runners but didn't bring enough carpet to install. I have to wait and still waiting...it's been 2 weeks now!! Sadly, there was a language barrier between myself and the installer, so I'm not sure if the binding is done correctly??? Home Depot needs to sub contract to another company.. They don't deserve a star at all but it forces you to select 1 star to post your comment!!This is my 1st time ever writing a negative review in my 51 years! I have always had pleasant experiences with building material stores since my husband is a contractor!
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June 2022 by Laura Beth
We received good quality work from good quality installers from USIG. Dan the manager was on top of both projects for us. He kept us up to date all the way. I appreciate when he went above and beyond for us, in order to get these projects finished in a timely manner. The outcome is beautiful!
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June 2022 by john scisly
ABSOLUTE JOKE OF A COMPANY. WHY SET APPOINTMENTS NOT TO CALL OR SHOW?HOW HOME DEPOT CONTRACTS THESE PEOPLE IS IMPOSSIBLE TO BELIEVE. TAKE YOUR BUSINESS FOR FLOORING ANYWHERE ELSE. WHEN I TOLD BRANDON, WHO "RUNS" THE STORE, I WOULD BE LEAVING A POOR GOOGLE REVIEW HIS RESPONSE WAS, "PERFECT"CAN YOU IMAGINE?????CONTACTING THEIR CORPORATE OFFICE.
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April 2022 by Sean&Liz Riley
I'll be honest the other reviews had me more than a little concerned. But I am happy to say I couldn't have had a better experience with this installation group. Melinda and her team were outstanding, carpet looks great! They were in and out of here in no time, yet the work is far beyond my expectations. Well done!
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January 2022 by Collin Russell
This company was slated to come install tile today between 8am and 11am. Called at 11:15am and was told I would get a call back in 5 minutes. Not only did I not receive a call back— they said they’re no longer coming. They’ve been impossible to get in contact with and are not reliable. Do not book with them.
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December 2021 by Kathleen Asay
Absolutely awful experience. They installed my floors with damaged materials and when asked to fix, they refused to fix all of the issues (cracks and holes in wood). The floors are brand new but have damage already. I waited months to have them installed based on the schedule and was forced to use them as I bought my floors and installation from Home Depot. Never using them or HD again for any installation or renovation work.
