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February 2024 by Tonny
I had previously gave this place a good rating but today my experience here was horrible. I needed help finding something. After looking around i found someone stocking the shelves. As soon as she saw me walking towards her she rudely yelled “I’m not working right now” I literally saw her stocking the shelves
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February 2024 by B H
Having worked in Retail over 50 years I know how customers are always anxious to complain and rarely if ever comment on the good. Two years ago when I moved to this area I would agree customer service was not good. On my last several visits over several months it has been fine. Give them a break, it's not easy dealing with the public and try once in a while to say thank you!
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December 2023 by Anthony Samuel
The customer service here is abysmal. As a former employee of CVS, I was shocked how poor the customer service was. We went to return a few items that were unused and still had tags on them and were told by the supervisor Kathy, who was rude and unprofessional, to come back the next day and speak to the manager since we had no receipt. We came back the next day and spoke to Tom, the manager, who refused to refund our items for a store credit, stating that since they are holiday items, they are non-refundable. He was rude and very dismissive. We left and went to the CVS down the street, who took our stuff back without an issue. What a horrible place. I will never be back here and cannot believe corporate has not intervened with how rudely they talk to customers there. No wonder they have such a bad rating on google.
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October 2023 by Bishoy Ebead
Workers don't help the customers, had to ask the lady about something to show me where her answer was she is busy and she had nothingSo sad if this is the way to help the customer on CVS
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September 2023 by Sara Schafer
I never really had a positive experience with the pharmacy. There is an older lady with brown hair who I’ve made a compliant about before because she is rude and disrespectful when I was just trying to find out if they had my prescription for my son. There is a young lady there as well who was amazing and even apologized for her co worker which she didn’t have to do but realized the wrong doing of her co worker. I tried to call the store and the supervisor on was no help, she told me there was nothing she could do before I even told her why I was calling, she was rude and didn’t even say her name or title when she answered the phone so I’m not even sure if I talked to an official manager. This CVS sucks and I will be changing locations.
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August 2023 by Andrea Clases
Ok es said until 10 I get there at 9:50 pm and the person in charge didn’t open the door. I was knocking the door and she and the musulmán girl just ignored me!!! This is un respectful and unethical if you guys posted an schedule just follow it!
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July 2023 by Juliana Clases
Ok es said until 10 I get there at 9:50 pm and the person in charge didn’t open the door. I was knocking the door and she and the musulmán girl just ignored me!!! This is un respectful and unethical if you guys posted an schedule just follow it!
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July 2023 by Tim Martins
Awful pharmacy experience here. Non stop system issues that have plagued this place for years causing pharmacist confusion and total lack of customer service. Do not go here unless you have plenty of time to waste while they blame everything on thier system.
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June 2023 by Md Haque
Vary badit’s a pharmacy and hare they don’t have any face mask I asked 2 person they work on the store but they don’t know where they keep the face mask
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May 2023 by Jo S
Still absolutely awful. Especially at the pharmacy. Why are they so rude? One time I had the head pharmacist (blonde), throw a paper in my face with the medication that has been prescribed to me when i was asking for something completely different. I would figure a pharmacy can call my doctors office and simply ask....clearly she had no time. More incidents but I'm over it and switched to a different place.
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May 2023 by Ahnaf An Nafee
Scammers when it comes to passport photos. Avoid this place. Their photo editing is abysmal and you will be throwing your money away.
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May 2023 by rhonda herold
I don’t use this pharmacy but I get my photos here. I have to say the young man up front Dylan gave me great customer service. He was very friendly and signed me up for the rewards program!
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November 2022 by Kt
Called at least 6 times and was on the phone for 20-30 minutes each time I finally call and went to the doctors line to get a hold of someone! Lady was rude as all hell. That I had to go through the wrong line. They never have my prescription! It’s always a hassle to get anything from any cvs! This company has gone down hill!
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October 2022 by Laurie Snyder
I am done with this pharmacy. A few months ago, I forgot to pick up my son’s monthly fluoride prescription. He has extra because he doesn't always remember to take it. A month or so later he was almost out and I contacted CVS. They had stopped filling his prescription AND removed me from getting notifications because I didn't pick it up in 48 hours. Gee thanks! I was then reenrolled. Now here we are again and they called yesterday and today to let me know his prescription was ready. So in between weekend activities I ran over to pick the prescription up so I didn't get unenrolled again. I show up at 1:30pm only to have the pharmacy door/screen shutting in my face because apparently it’s corporate policy to shut down everyday 1:30-2:00pm for lunch. Seriously?!? What other retail business or health care facility shuts down like that especially when they have your medications?! You rotate your staff lunches. Thanks for nothing CVS. Feel free to unenroll me this time. I will take my business elsewhere.
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October 2022 by Deborah Geiger
I completely agree with all the comments. The Cowpath Road Cvs is the worst customer service I have ever experienced in a CVS . Tom the manager was completely rude and arrogant and wouldn't help me simply pick up my photo order. Perhaps training on how to treat customers would help