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June 2023 by Christine S.
Disappointing experience. I had a big cart, uploaded with soil and plants that took me already 30 minutes to pick. I placed the cart in the garden center section at the door to the inside section, to grab something from there. Five minutes later, I came back and the cart was gone. Obviously, staff sought this cart was abandoned. Can someone please apply common sense in situations like these? Why would any customer want to go inside with a big cart fully loaded already? I left without searching for these plants again. Nah, I don't think I want to spend my money there.
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May 2023 by Izetta P.
Worst customer service ever at the Hatfield location! I wasn't even acknowledged for 3 solid minutes while 2 associates spoke to each other! I finally gave up and left the store. I guess I'll get my kitchen tile and installation done elsewhere! Smdh
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March 2023 by Kristen Stephen
Great customer service great employees easy to find what I’m looking for decent prices in a wide selection
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November 2022 by Philip A.
Horrible Experience. Called corporate customer service and keep transferring me around, zero help!! Made a return from an online purchase, got in-store credit, and went to purchase Lowes Gift cards but was told I could not use In-Store credit to buy a Lowes Gift card because the system would not let it. I called corporate customer service and they were zero help, and transferred me back to the store after being on a long hold. A complete mess, not a single person could get me a real answer or make things better. Unacceptable customer service.
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November 2022 by David T.
Lowes is the absolute worst. Never not enough help on the floor and when you finally find someone they're ignorant of where things are located or even what they actually are. I don't blame the people on the floor I blame the management for not properly training them. It's not just the store in Hatfield but all the ones I've been to. I have no idea how they stay in business. I'm moving to Hatfield next week right across from Lowes. I'll be doing all my shopping at the Home Depot in Montgomeryville which is about a 15 minute drive but will be well worth it.
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September 2022 by Dan C.
Cashier closed gate to Garden Center right in my face as I was looking at plants to purchase. I asked if she was closing me out and she said I could go around the main e trance and shut the gate. Well I went home and will never be back. Hope your finances are worth the hit if a lifelong customer +
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August 2022 by Marla P.
A while ago I enjoyed lowes and over Home Depot. But now no one seems to like to help you and customer service is a joke. In store and on the phone never a good experience
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June 2022 by Lou M.
I was in LOWES yesterday at 6:30am. I was in the BBQ Isle looking for an accessory for my grill. I began to see something MOVING about 10 feet away from me. I turned to see it was a RAT...not a mouse but a BIG RAT!!! I brought it to the store managers attention!! He didn't seem the least bit interested in doing anything!!! If you go into this store (Hatfield, PA) be careful not to get in their way. Good Luck!!!
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April 2021 by Deenie S.
I love shopping at Lowes, but their telephone communication is awful. I call Willow Grove today and was on hold forever, then disconnected. I called back and had the same experience. So, I tried Hatfield. The young lady who answered was knowledgeable and patient, but had to transfer me to the Pro Desk, where I sat on hold for ten minutes, and was then disconnected. What a disappointment.
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January 2021 by Michelle J.
12/27/20 I arrive at the low store in Plymouth Meeting at approximately 6:45 a.m. I had the call button in appliances finally around 7 o'clock I go to the customer service people. Where I am asked to meet someone in the hardware all. So I do that this employ was very pleasant although I knew or employee and did not know how to handle the situation together we go back to the customer service desk. This is when they discover that I cannot make this purchase in store I'm the return because I need to bring the hot water heater with me. I explained that I simply can't get i 50 gallon water heater in my car and even if I could that I don't Know the 1st thing of how to uninstall a gas water heater safely. I am told that I can bring in the plaque unfortunately I can't do that either because it's a sticker that seems to tear when being removed explain this to them. I'm told they cannot help me that I have to call a phone number when I get home to set up for Install and purchase. I call the number when I get home. This is apparently a phone number for installation of flooring make a not help me.I do some additional search on my end at home and find out there's another number I can call so I call that one. This time I am told I need to purchase the hot water heater a front and the install and that the installer will know what to do with the hot water heater that is being returned by this point I am skeptical. They send me the documents and I refused to sign it because nowhere on there does it say that the water heater needs to be returned to the store the are main number is also not on the dockusign I call back And I speak to the people again and I tell them that I know for a fact that if I sign this document that this water heater is going to go missing and that I'm not gonna get my refund so I insist 5 times that I need the are a number on the Documents. I further request the day please put on there that the instructions are that the water heater needs to go back to the lowes store in Plymouth meeting. The 2nd time I get the document line it still says that the installer can dispose off the hot water heater. However we have made progress that the RMA number is on the documents . So I signed the documents because I need hot water in my house. 12/28/20 The next morning we get a call my husband goes round and round with the installer they come out the install the hot water heater when they're leaving my husband tells him the RMA and that he needs to take it back to the Plymouth Meeting store at which the installer says I don't know anything about that I can dispose of it for you luckily my husband is smart he does not let the installer take the water heater the installer said I can take it back to the store but you have to come with me. My husband was working and unable to leave so he kept the hot water heater and it stayed in our driveway overnight. When I get home I called the store saying what the heck is happening I was promised that the installer would know what to do with the water heater which is precisely why I wanted that on the documents I am told we will pick it up tomorrow. At this point I have no faith in anyone in this company to get this water heater back under the army number so I paint with nail Polish on the hot water heater the army number so that even if You are not especially dependable there should be no Room for error. 12/29/20 The hot water heater is picked up success. I call that evening to ensure that it was returned to the store I wonder why I doubt that it was? I am told they will not receive it until the 30th 12/30/20 I call back to ensure that it was returned I am told it was sure enough. Hallelujah I am told I should get my refund within approximately 24 hours. 12/31/20 I call back because they do not see a refund I am told oh know, unless you paid cash you won't see that money for 15 days . so I think OK I have to be a little patient But, I also request an itemized receipt. I am told that a customer service person can print a receipt but has
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August 2020 by Tiffany S.
I venture to this Lowe's simply for my urban jungle needs. This location has one of the better garden centers in the area and better than HD. Came here to just look for pots tonight and noticed a decent selection of large floor plants for the cheap! Huge Philodendron Hopes in a gallon pot for $14.98. Not bad at all. Left without a new pot since inventory was lacking but I did take home a sad clearance orchid in hopes that it will bloom next year.
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April 2020 by A C.
But, I was very disappointed in them today. I tried to buy Scotts crabgrass killer and fertilizer for my lawn to spread next week. I was told, by their customer service, that I could not order it online to pick it up at the Customer Service desk. They said it was non-essential and I had to come into the store to buy it. This is not a good policy to have to prevent a spread of Covid-19! I, in turn, ordered it from Home Depot online and they allowed me to pick it up at their CS desk. Why would Home Depot allow this and not Lowes? It seems ridiculous. Anyway, Lowes lost a $70 purchase today and I may be using Home Depot more often, even though it is 3 times as far away from my home. I hope a lesson will be learned here by Lowes!
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August 2019 by Shea C.
Probably the single worst Lowe's in America. And honestly I walk in all big stores with min expectations! Employees are what kills this place. In short they just don't care. I've been here a few times now (I know I hate myself for returning) and it's the same every time. They don't know where things are or who can cut a blind for you. There answer to all questions is an unanswered page or sending you to the opposite end of the store. Avoid, Avoid, Avoid!!!
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July 2019 by James W.
I personally don't have a problem this Lowes. I have never really had a reason to go into Lowes too much, but I did work next door for almost 8 years. The associates I did run into exchanging misplaced shopping carts seemed friendley enough. The only reason I do go into this Lowes is because it is the closest one to where I live and they have the halogen floodlights, the kind of lights I use to illuminate my finished basement (seen below). Other than that it seems like a decent enough store.
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July 2019 by W M.
Absolutely the worst place to go. Don't waste your time. There is something wrong with the Hatfield Lowe's location. Don't was your time. Go somewhere else. They are almost as useless as the old Sears Hardware store. Between the Hatfield Shop Rite and the Hatfield Lowe's... It must be the area. Good luck if you choose to go anyway.
