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February 2024 by Mark C. Ehlmann, Sr.
My name is Mark C. Ehlmann, Sr., and I live in Harleysville, PA and the purpose of this post is to commend an employee of Lowe’s in Hatfield, PA., for her high level of commitment to customer service, as well as, being a professional goodwill ambassador for her store and fellow employees.Tracy Dover is an excellent example of what customer service and politeness used to be…as we all know, we are consumers with choices, on where to spend our disposable income.The HR department and local store manager atHatfield are fortunate, and evidently savvy enough, to have hired Tracy. Job well done ?
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February 2024 by Marie Hazzard
I seem to have a lot more discounted prices or sales on their items then at the home Depot but they're close to the same prices anyway but the store was very nice clean and everything I needed and they had a big clearance section which was great I found expensive craft paint there for $3.25 for a box of like eight bottles I think
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February 2024 by TN V
I went to this Lowe's in Hatfield, PA on January 2nd 2024. Mr. Bryant helped me to located a 72 inches bathroom basin cabinet and he took me to the front cashier with the item number to place the order and We brought many things from Lowe's in the past. Because Mr. Bryant
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February 2024 by John Mathew
Good store, stocks almost everything one needs for a DIY and professional jobs. Great employees. Special thanks to Tomas from Plumbing in helping me with several ideas for a plumbing DIY job. Thanks so much Lowe’s!
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December 2023 by User
Don't be fooled. I consistently find their prices to be higher than competitors. While comparison shopping for a washer recently I found out that Lowes was $200 more than all the smaller local stores. That was for the exact same model, delivery, etc. And they said they would not sell me a washer unless I purchased brand new hoses. Unbelievable. All of the other stores I shopped included hoses at no charge. Also the customer service in stores is awful. There is never anyone on the floor to help you and employees at the customer service desk are never friendly.
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December 2023 by David Crimmins
As I was walking out of the store on Sunday with them office refrigerator( small one), Brandon asked me if I could do some help getting it in the car. Which he did.I got it home and it was dented. Darn Put it back in the car headed over. Drove by Brandon in the parking lot, he looked at me and I said" remember me?". He took care of me again with a smile on his face. In the course of things, Brooke took care of another matter that was sticky. She treated me exactly like a valued customer would want to be treated.By the way. Returning the damaged refrigerator was no problem at all with their customer service.
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November 2023 by MJ ZamKat
There were no checkouts open except for self-checkout. The woman working there was so rude. The man next to me needed help and she reprimanded him about how to ask. I then ask how to scan something without a barcode. I was told I should have taken a picture, yet she has a book to look up the item and scan.However, the manager in duty was very kind when I spoke to him. Checkouts are a nightmare for some consumers, do better with customer service for those who need help.
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October 2023 by Robert Weaver
Was waiting 20 minutes for a propane exchange.. maybe they were unusually busy or something. But an associate by the name of Brandon happened by and got me on my way. Thanks!
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October 2023 by Danell Roberts-Juarbe
Let me tell you, if you are a plant lover, don't forget to check Lowes! They have the best finds for exotic plants, especially year-end. You can also get them half off, and they come with the best clay pots, too! I love the self watering pots, with the wicks underneath.
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October 2023 by DJ CJ
Usually has what you need if you're looking for tools. I mostly go for plants and plant related stuff, and they have everything from pots to fertilizer to hoses in that section. I can't speak for a lot of the other stuff they offer. But if you're looking for stuff for your garden then I do recommend taking a look at what they have to offer.
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September 2023 by David Dix
I recently moved into a home that was built in the 1850s. I have been relying on Lowe’s for all those little projects that I need to get done around the house. I am very happy with Lowes prices and employees.
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August 2023 by patricia macdonald
I have used Lowe’s, Hatfield, for over 20 yrs and always seemed to get great serviceHowever this last time was horrendous ! I purchased a new kitchen sink /faucet . Told the salesperson I had a garbage disposal ( it was only 2 yrs old ) . She quoted me a price approx $400 or slightly more . This was Monday Aug 14 . I thought maybe my grandson could install !! He could not . I called Lowe’s back early Friday and spoke to a ‘manager” , supposedly . He said no problem he’d put me on for installation , he asked if I had a disposal and I told him I did . Gave him my Lowe’s credit card info .The installers arrived today Thursday 17th . I was informed by thrm that it would be $250 extra as I had a garbage disposal !!!!!!!I was completely and utterly shocked . I’m a senior and don’t have excess income .I called Lowe’s and got a very rude lady who was not helpful whatsoever and didn’t listen to my complaint . She asked to speak to the installer and was very rude to them and hung up the phone on them !!!!!!!!Once again I called back ( on hold for 15mins) eventually spoke to another supposedly manager’s . Lowe’s seem to have many “ managers “ but few floor staff !This time I was offered that Lowe’s would pay $100 towards the cost and I had to pay the installers $150, which I did , though I was not happy !!!!!!What happened to Lowe’s and their customer service over the years ???????I’m sad to say this last episode has made me consider not using Lowe’s again !!!!!!!I’m a very dissatisfied customer at this point !!!!
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August 2023 by Bryan Smith
Beatriz and Ali from the Pro Desk were extremely helpful in placing my order. I would recommend dealing with them for projects, large or small.
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July 2023 by Dennis Samuel
Horrible customer service with the plumbing department. I have a failed water heater and I called the manufacturer and had a pleasant conversation due to my water heater being under warranty. They told me to call Lowes and give them the replacement part number. Called Lowes and was speaking with a woman in plumbing who in the middle of my call, hung up on me. So I called back and no one would pick up. Then called again and wanted to speak with a store manager, but instead a woman who claimed she was the department manager picked up and she claimed there was no one in the plumbing who was female. She didn't make any apologies or even offer to look into anything regarding my call that was hung up. Horrible customer service; I have over 12 years experience as a customer service representative at retail locations and if I behaved like this, I'd get fired!!!
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July 2023 by Tom Rutter
From 1Star to 5…..What a difference one person can make! I was initially frustrated beyond words at how long it took to get someone to help me load a heavy item into my car. Eventually a long time associate John P. came to my rescue. His disposition made it impossible to hold onto anger and frustration. Upon discovering that the item we put in my car was in damaged condition he went the extra mile to get a new one to replace it, helping me to inspect it, sealing the box, and getting it in my car. Hatfield Lowe’s is very fortunate to have John as a member of your team.