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February 2024 by Thatgal Thatgal
Been 3 times and all wasn't a good experience. 2 the mini hotdogs were not cooked all the way through . When I brought it back, he said ok and then just gave me another one. No apologies whatsoever. Today I just got mini dogs and it's burnt.
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January 2024 by McShane Sheds
Great to have Philly Pretzel Factory back in Hatfield in the Walmart!!Great new ownerFriendly staff...Great Pretzels!!!
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December 2023 by Michael Cameron
Where is it? Is it in the Walmart?
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October 2019 by Ugoz A
Good location
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July 2019 by Laura Malizia
Always good 👌ðŸ‘
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June 2019 by Mary. Beth Hill
Love those pretzels
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April 2019 by Melanie L.
I tried to order by phone, but the phone was never answered. I called the main Walmart number and they confirmed the pretzel factory was still there but gave no assistance. I tried to order on line, which required changing my password, after several frustrating rounds through that, telling me pw was incorrect, I called the corporate number. By then, I was angry and frustrated. She tried the number and was unable to get through. She took my info and said she would have them call me. This was on Friday, today is Sunday, the party is over and I'm still waiting. I will never use this company again. They don't card so why should I?
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April 2019 by Nicole Averitt
Complete phone orders!
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February 2019 by Sarah Stilwell
Awful service. I called two weeks in advance for a pretzel tray for pick up at 11 AM. I arrive to pick up my tray and the place was not open and the man standing behind the gate told me it would be ready by 12 o'clock. I said 11 and we confirmed 11 I'm not quite sure why when you open up at 10 you cannot have a pretzel tray ready for me by 11 o'clock. I then called the New Britain and they said they only takes 20 minutes and the tray was complete. Will never use the hilltown store again. New Britain stores was WAY nicer and helpful.
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February 2019 by Danielle Shannon
Not too bad. The pretzel bites could have been softer.
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January 2019 by mega Zuul
Your order process is terrible. Called in a tray hours in advance. Watched you give my tray away to the person in front of me, then had the nerve to tell me I never called. Maybe if your order system consisted of more than an 8 year old and a spiral notebook, you wouldn't have issues. Like I have nothing better to do than drive over, wait 10 minutes, get lied to and then be told to wait another 20 minutes while you make a tray. No thanks, never again, the store in Lansdale understands customer service, not the genius running this place and his kid.
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January 2019 by Danell Roberts
I use this place for all my parties! No party is complete without a pretzel tray....it feeds everyone and it's an awesome treat.
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January 2019 by matt c
Wasn't even open. Useless establishment.
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January 2019 by Danell Roberts-Juarbe
I use this place for all my parties! No party is complete without a pretzel tray....it feeds everyone and it's an awesome treat.
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November 2018 by brian wilson
Need to get some hot looking lady s in there
