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January 2024 by Kelly Buckner
We just brought our 3 year old pup in for some urinary issues. Every single person was wonderful from beginning to end. The front desk worker Lauren was kind and helpful. The techs and vet were extremely thorough and honest. Everyone treated our baby like their own. Definitely a great experience and happy to know there is a great emergency vet nearby.
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January 2024 by Rachel Lloyd (rayllopotato)
Absolutely impeccable service. Everyone that I encountered was extremely friendly and also knowledgeable. They worked with me every step of the way by double checking before doing more treatments, so as not to overcharge me and allow me to approve each additional treatment to gain the knowledge we needed. I highly recommend this facility for emergency care.
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January 2024 by Katelyn Turley
IF I COULD GIVE THIS PLACE NO STARS I WOULD!! Came in for an emergency vet visit. I believe my dog had a stroke while I was at work. He isn’t able to hold his body up, head is at a tilt, eyes are stagnant. Clearly something was wrong with my dog and he wasn’t his normal self. I stated that on the phone and I understand things can be busy but not once was I updated on my dog while I was waiting in the room. From the moment I got there the lady at the front desk was rude, condescending and talked to my father and I like we were complete idiots. About an hour and an half after being there they finally came into the room. The doctor was the only positive part of the whole entire 3 hrs of being there. I definitely won’t be returning here again. You shouldn’t either if you have a real emergency.
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January 2024 by Jazz Dudial
My dog was vomiting and has a pre-existing condition IMHA, they clinic tested her and said they needed to complete an ultrasound before confirming she had a foreign object lodged in her tummy. We paid $1100 to be told that they had no one to complete this important last test and happily referred us to another hospital. Who I called only to be told that they also don’t have an ultrasound technician working. Useless referral, although the receptionist did offer to call around again for the ultrasound. But at this point I had lost faith in keystone, so I packed my dog and took her back to Canada to be seen by the professionals who are also monitoring her IMHA. Keystone gave me poor service and a bill that was for what??? Please don’t go here if you have a real emergency! God bless!!
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December 2023 by Deborah Thomas
Spoke to a woman on the phone on Thanksgiving eve. My dog had been diagnosed with Jardia from Banfield hospital the night before.. it was after 6pm, they closed and we could not pick up the medication. My dog has severe diarrhea today.. Keystone said they are not affiliated with Banfield( the number was given by Banfield emergency line) they wanted $203 to prescribe medication that was already prescribed by their affiliated practitioners.The woman was rude and very mean. Kept hanging up on me. You called 3 times and still have a sick dog!!! Terrible customer service. Terrible experience. Down right awful people working there
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December 2023 by Mary Dart
We took our senior dog here overnight for an emergency and Keystone was fantastic. They were efficient and kind. Highly recommended.
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November 2023 by Bridget
Do NOT go here unless you are prepared to deal with the woman at the front desk who has short grey hair. I am not sure what her name or role at this clinic is. From the start until the end of our visit she was consistently disrespectful, condescending, and demeaning. You would assume a senior citizen who is working in this field would have developed the social skills to know to treat others with compassion during a time of distress. Nope. Be prepared to be met with constant eye rolling, unnecessary snarky comments, and to be spoken to as if you are a small child. She seemed beyond inconvenienced to be at her job. I hope this woman finds peace and the support she needs to help her cope with whatever has led her to behave this way at her place of work.Dr. Collins was the only positive part of my visit at Keystone. If he went to work at a different practice I would absolutely see him again.
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November 2023 by Jen Darrah
I’m so happy we happened upon Keystone from a local recommendation. We sadly realized that it was time to put our 14 year old Sheltie down because she collapsed and wouldn’t get back up. Lap of Love was fully booked, and our regular vet is about 50 minutes away. We wanted to get her somewhere fast to give her a peaceful goodbye.The employees were so helpful and compassionate. They came to our car to carry Molly in and showed us to a private room. They gave us all the time we needed to say goodbye - and they were so patient especially since we had our 2 young kids with us.We were also so incredibly touched when Keystone mailed us a card a few days later. The entire staff had personally signed it with their messages of sympathy for our loss. We were so floored, especially since they had just met Molly and she wasn’t a regular patient. Customer service like that really goes a long way and it meant a lot to us. Thank you.
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October 2023 by Chris Candidi
This hospital unfortunately has a predatory relationship with their customers they pray on the stressed and suggest things that are out of the realm of suggestions from most other places and the reasoning for this is to get you to spend more money no matter what you tell them is going on with you pet they’re going to tell you you should bring your dog in the MO here isn’t to help animals it’s Line their pockets with money they don’t allow you to be with your pet while they are performing basic things some of the doctors there are a little rough with these animals and could learn to be a little bit more gentle It’s not advise anybody to bring their animal here unless they absolutely have to because they have no other choice which is the reason why we brought our dog here because we had no other choice our primary care doctor had a five hour surgery and this was an emergency and it just sent us into a spiraling loop to get to the answer which was so simple for our other vet so glad the problem is resolved these people did nothing but almost kill our dog by misdiagnosing the problem
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October 2023 by Trisha Marie
I brought my cat Luna in on Friday night around 8:30 as soon as my fiancé walked in she was taken back because they realized she was very sick , the staff was very nice every step of the way and answered all my questions , the veterinarian was also very nice and was straight forward and told us she had a viral infection , we weren’t there very long. They gave us meds and sent us on our way and my fiancé called a couple days later and they were more then willing to answer any questions . Luna is much better thanks to them !! THANK YOU!! I will always bring my animals here whenever I’m in a tough spot !
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September 2023 by Skip Snyder
They were very patient, understanding, and caring
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September 2023 by Jacklyn Hadden
DO NOT GO HERE. we brought our dog in for a laceration on his hind leg. The vet tech took our dog and in the back and proceed to yell at him for crying. She came back shaking from what we presumed as anger and said our dog needed to be put under. When i asked why she got angry with me saying HE WONT LET US LOOK AT HIS LEG SO HE NEEDS TO BE PUT UNDER. We didn’t feel like our dog was safe with this women and asked to have him back immediately. He came back out without the bandage we put on him on so we asked if they could give us one to put on him (he was actively bleeding) she yelled from the back “they can have a puppy pad and hold it on themselves”. This “vet tech” was rude had, Zero compassion, And not safe to be around dogs or any animal for that matter. Keep your pets safe and don’t go here.
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August 2023 by Lena McCloskey
I took my 19yo baby here because she was very sick and it was “time”. I can’t even begin to describe how absolutely amazing everyone here is!!!!! They gave me as much time as I needed to say goodbye. Never pressured or rushed me in any way. Today I got a sympathy card in the mail but that wasn’t the best part. Every single person there not only signed it but wrote a personal message to me and my family. All I can say is WOW!!!!!! Thank you so so much!!!❤️
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August 2023 by Phil Damon
We've had many good experiences in some pretty bad situations with our dogs over the years. The staff is kind and understanding. Vets are all straight forward and intelligent.
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August 2023 by Sophia Swafford
Called them on a Saturday night at recommendation of Stoney Creek Vet in Morton. After an efficient over-the-phone consult to share the situation, they gave clear instructions and directions and let me know ahead of time there was no one at reception so I should call when I arrive. Fireworks were going off and they were right at the door helping me get my dog inside quickly. The whole team was great! Prices were up front and staff answered all my questions clearly, they were very thorough. They made a very stressful night that much easier, can't thank them enough for being who they are in this tough line of work.
