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August 2023 by Papijuan Official
This is the worst customer service you can go to, the manners of those who serve you are terrible!
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May 2023 by Barbara Britton
My sister and I walked into U-Haul Storage of West Hazleton in a state of desperation. We flew in from California for a very short time to pick up two end tables and a large framed picture. We needed to get them into boxes so they could be checked as oversized baggage on our flight back. The airline had fairly strict restrictions regarding size. We absolutely had no other way to get the items back so we HAD to find boxes to fit. Who would have guessed it would be so difficult?Except the tables were apparently 1-2” longer than the biggest box we could find. We searched online. We tried UPS; already closed at 3pm. USPS? Closed even earlier. We went to the big box store- nothing big enough. And then we thought about UPS.We called and Jeff answered the phone. He assured me he could help us and said to‘Come on over’. And folks - he was as good as his word. He had the right boxes. He showed us the best way to make them fit. He made sure we had bubble wrap and tape. And he even managed to load it all in our rental car. And he did all of this in the most pleasant way. He’s a true professional and really knows what he’s doing.So if you have to move anything from anywhere to somewhere else, go to this U-Haul and ask for Jeff !! You’ll be glad you did.
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April 2023 by TERRANCE KNIGHT
Dropped truck off here from another terminal....Very nice people organized no hold up waiting....He wanted us out quickly lolol
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April 2023 by Tiffany Kelly
The guys at the counter are very professional \\u0026 we're very helpful with my truck rentals and storage.
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March 2023 by Jason Reese
Nice guy worked very hard to help me.
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January 2023 by William Reyes
This is the worse place I’m ever beenSuper super bad costumer serviceI do not recommend !!
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December 2022 by Eprestige B.
Staff is rude and unprofessional no compasion for the ederly woudnt even send and enemy here .
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October 2022 by Miguel Martinez
Russell is an a-hole. He has no idea what costumer service is. He is cocky and overall a bad service rep for uhaul
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October 2022 by Tammy Hovancak
The owner was very helpful and showed me the unit and explained the store hours.
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August 2022 by Royalty
Poor costumer service, one of the team members told me that there were no trucks till monday (this was friday) after i left the store guess what! I checked the website and there were trucks available for the same day and also for the whole weekend! I made my reservation online and got my u-haul truck,
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June 2022 by Josh D
By far worst experience I’ve ever had at a Uhaul rental.I went in to get a truck and waited 15 mins, a MR.RUSELL attended me.the man must of had a bad day and I got the worst of his attitude.he was aggressive and confrontational,half explained a new policy or some sort where you get the truck and nobody checks it before they give it to you??! Like what?! So I took the truck wich he claimed was on half a tank of gas! NOT the case it’s clear in my pictures.the truck was all banged up I was afraid to take it and possibly be charged for damages that were already on the truck.on the return of the truck I just wanted to avoid to avoid the guy but he was the only one there.il never go back to that location in my life time I rather drive somewhere where my business is going to be appreciated and I’m going to be treated with respect.
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March 2022 by coal cracker coins
Great service, respectful staff, beautiful new trucks. Great prices
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February 2022 by platano809klk
Front lady is nice and friendly, however the older guy has an attitude for no reason. Asked if they had a garbage bin because I don’t like littering and I didn’t see none outside and he picked up and attitude saying”can’t you see I’m on a phone call” when I clearly saw he was still dialing the numbers and all he had to do was point at the location.
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January 2022 by Art Koolin
The front lady was very nice and helpful however there was another employee who I assume must be the manager who was extremely rude. As her and I spoke regarding our reservation he disrespectfully interrupted us and in an offensive demeanor demanded I have the vehicle back by 5 pm because of the storm. I understand the reason for the request but the customer service skill he displayed was appalling. Then he proceded to further show us little to no respect. I don’t believe he displays the level of professionalism U-Haul strives for. It completely ruined the experience and I will be sure to recommend the OTHER location instead of this one because of him.
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December 2021 by BIG TOM
I have brought back trucks here that I rented in the past and they always been very nice there, I like going there or the one in Wilkes-Barre...
