Key Ford of Hazleton offers a mix of customer experiences. Some reviews highlight excellent customer service, noting that staff are friendly and helpful. Customers appreciate the quick response times for appointments and the convenience of pick-up and drop-off services. However, there are concerns about pricing, with some stating that parts and services can be significantly overpriced compared to local market rates. Despite these criticisms, many loyal customers express satisfaction with the quality of service and the professionalism of the staff, with some returning for over a decade. Overall, while Key Ford of Hazleton excels in customer care and service efficiency, potential customers should be prepared for higher costs.
I would say if you’re rich, then come here. But if you’re not rich, it’s the last spot in town you should go… unless nobody else in town can or will attempt to fix your car’s issue. They do a good job but expect a 20-40% increase in local market rates.
January 2023
Part that was needed for my car was over priced like 5x the amount,come on I know you have to make money but your being greedy
December 2022
Staff has been extremely helpful. They’ve been letting me use cars of theirs while my car is off in Allentown trying to get a new engine in it. Lobby was clean. Staff was friendly.
