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July 2023 by Ashanti J
There was a long line upon arrival but I waited at least 15min but when it was my turn I was greeted and treated nicely.Rachel helped me immediately open up a checking account. I’m so glad I came to this location she has great customer service skills, works quickly and diligently. I also brought my 2 year old so she was very friendly and was patient and very helpful. When I want to do business in the branch I will be sure to return to this location to see Rachel. I needed other documents to open my new account so I was able to go to my car and come back and still have my place in line to be seen right away. All woman branch I love the energy and just the way they run the place is great. It’s a small bank but clean and enough room for everyone to be privately serviced and keep distance.
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July 2023 by Griselt Mendez
Making a 30 minute line all the time besides other things, Horrible.
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March 2022 by Al Kohallick
This bank is AWFUL!!!!! Supposed to be open, I drove 30 minutes to make a deposit and there's NOBODY here. I tried calling and the phone just picks up to nothing. Never coming here again.
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June 2021 by Kalondy Tejera
In that bank you receive an unbeatable treatment, an efficient staff that makes you feel like family and where your requests are managed quickly *****Stars
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November 2020 by WiL 2K
The people working there are very nice and professional
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April 2019 by Norman Dick
Paying off loan at BBT. Needed payoff amount. Took from 9:39am to 11:34am on Tuesday, April 16 to get this simple number. 15 total calls (inbound and outbound combined) to get answer. In total spent over an hour on hold. Along the way, I called BBT complaint line, explained problem, asked for help. Got put on hold for 8 minutes, then got a representative who said they couldn't help me. When I called Hazleton Branch during normal business hours, the phone rang and rang...then I got a message saying to call back during normal business hours. BBT is on a rip to buy every bank they can. The BBT / SunTrust merger makes them the 6th largest bank in the USA...good luck to all of us caught up in their gears.
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April 2019 by suck this
This place is a joke 45 min to cash a check
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February 2019 by sean X
the atm alot of down time.. fees.. No customer appreciation anything... all about profit... Whoever runs this the upper managment should be fired... All banks are atrocious.... and bbt leads the way...
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August 2018 by Timmy Williams
Doesn't answer there phones
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October 2017 by Donna Pollack
It's a good Bank ,and always willing to help you
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September 2017 by Tony R
The phone has been ringing for 4 mins now.
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June 2017 by Edward Miller
This ATM is very convenient and secure
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May 2017 by suzy jewel
NO ONE ANSWERS A TELEPHONE! EXHAUSTING.
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May 2017 by Robelyn Arias
They never are available for a customer on the phone
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September 2016 by Debbie Raedler
Wait forever in line. Since merger it has been awful. Need to hire more help.
