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March 2025 by Kelly Rose
Outstanding service and the guy that works there is really cute too
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February 2025 by Michael Cirigliano
Great store and very quick service
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February 2025 by Susan Taber
Had a very pleasant and productive experience at the store! Riley was very sweet and knowledgeable!
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February 2025 by Annaliese Allen
Chris was fantastic. He stayed after hours to ensure we were set up and good to go. Thanks so much!
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February 2025 by Kathy Schwabe
I have moved to NC; my Apple watch was not charging while visiting a friend in Hellertown. We went into the AT&T store and received the best service!! Fantastic experience
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January 2025 by Faith Bauer
This store is 5 stars and way better than the one on airport road. I will be returning in the future
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January 2025 by Kyle H
Great service and very knowledgeable staff. Will go there again.
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January 2025 by sid3trak
they refuse to answer their phone and forward you to att customer service. Lowest of all of this regions yelp scores for a reason
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December 2024 by Innocent Potato
Shane J. helped me fix my phone after I messed up the eSIM card somehow, he was super helpful and efficient! He was awesome, for real. Highly recommend this location.
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August 2024 by Stefanie J
They were willing to help as we arrived it nice that it was a slow day, solved a minor issue.
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July 2024 by Addie Smith
We had occasion to go to the Hellertown store in Pennsylvania. Our sales associate was Chris and he did a fabulous job. Very friendly and very helpful!!
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May 2024 by Braden Hudak
I drive past several other AT&T stores to get to this one because the customer service is superior to the other Valley stores. The two guys that work at this store are always super friendly and helpful. I've had nightmare customer service experiences at other locations, but never at this one!
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February 2024 by Nick Schneider
Christian was awesome and very helpful!
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December 2023 by Alex and The Kangaroo
Went in for phone upgrade and went easy and then decided to try the buy 1 get 1free Apple Watch. In reality it’s not a deal it’s more of a credit. I was fine with that also. When I got home my bill went up $400. I asked the associate n manager about pricing twice and was told about $16 extra a month. There was a lot of hidden charges and decided to return them. Before entering the store I hit record on my phone due to wanting proof on what I was told a few nights before. I got hit with restocking fees which that should have been told to me or on receipt. You would think return info would be printed on the receipt. I didn’t sign anything so it’s all ATT misleading me I mean the employees by that. I asked for a print out of the return policy and didn’t get it or I should say anything that had the restocking fee on it. He printed me out 12 pages of the same thing so whether or not he did that to confuse me I don’t know. I had one employee tell me something and the other tell me something else right in front of me. They waived 1 fee cuz one watch was open. Dumb employee asked me why was it opened?? Ummm why do people open things, seriously what a dumb question. If I knew I was to be mislead I would have never touched them. Then the one told me misleading happens and I said in this store and he said no in life in general with a smirk on his face. That’s when I said I’m recording this and he said of course you are. Right there this guy should be fired!!! I will be contacting customer service about this! They need better training that’s for sure. Then I was told if I didn’t pay the restocking fee it wouldn’t be taken off my bill which is another lie cuz I have to call ATT to get them off. The one associate is Christane.. The other associate has napoleon complex and isn’t the manager so beware of these 2.
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December 2023 by Sidney Stevens
I bought a phone at this store recently. The sales guy insisted I had to get Next Up insurance on the phone, which I didn't want. It cost $5/mo. He said I could cancel immediately after I bought the phone and not pay anything. I called AT&T from the parking lot after leaving the store, but was told there was a buyer's remorse period of 2 weeks for this insurance. Strike No 1 against the sales guy. He straight up lied. I was later able to get the charges removed.According to the customer service rep, I was supposed to be shown all of my options on a tablet before i bought the phone. I could agree to any I wanted and sign it. The sales guy didn't offer me a chance to see any options or let me opt in or out. Strike No 2.Thus, it was no surprise when my first bill contained charges for yet another type of insurance that I didn't authorize. I had to call AT&T again to remove it and be reimbursed. Strike No 3 for the sales guy.I'll never set foot in this store again. What a racket.
