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March 2024 by Matthew
This is the best pharmacy I have ever used. Erin, Chris, and the support staff are top-notch. Everyone is friendly, knowledgeable, efficient, and well-organized. They even check to see if Good Rx will be cheaper than my health insurance. I used to go to St. Luke's for vaccinations but the pharmacy at Giant makes the process so much easier. It's just an excellent pharmacy all around.
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October 2023 by George L.
Giant in Hellertown has a lot to be desired. No registers open until 8am. No customer service also until 8am. It has been like this since pre-Covid. The aisles are too narrow to have staff stock shelves and do pick up orders during prime hours. Then, the staff have a tendency to let the ones from the "city" make crazy demands. These employees need to be taught how to say "no" to these unruly big city customers. I prefer Giant on Easton ave, RT 191, Valley Farm Market and Aldi.
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September 2023 by Erica C.
I have a feeling that a lot of these reviews are not for the Hellertown Giant. I consider it a decent "general needs" grocery store with a decent health food selections and produce. And I'm pretty picky. My complaint is with the cashiers. I know I know...they are mostly kids, mostly temporary etc but can't they please be trained in basic customer service? As in saying thank you rather than "no problem" after I say thank you to them! Or the stand by "have a gooOne" Last I checked I am they one handing them money for a product that they are selling. That should elicit an appreciative thank you. Managers: How about trying a bit harder in this department...?!
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March 2023 by Monica Pyzia
I always find the staff helpful and friendly especially for those of us using Medicare Part D.This past weekend Erin helped me to get a better price on one of my meds and am very grateful. She saved me about $80.00.I have also used them for my vaccines. Again staff is always helpful and knowledgeable.
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July 2022 by JIll Deutsch-Holman
Knowledgeable staff, pharmacist always available and they have always had my medicine in stock (on time.)
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June 2022 by Colleen B.
The worst grocery shopping experience of my life! The produce department is horrible. Watch out for rotten fruit and vegetables. Don't even go near the seafood department. I would't risk it with the way the seafood looks. Cashiers are rude and the manager is even worse.
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January 2022 by Amanda T.
It was my first time at this Giant location and I was expecting a regular grocery trip. I was very pleased to see they have a Starbucks, like how cool is that? And the best part about my experience was my two cashiers, Kayla and Thomas, Who really went above and beyond to bag all my items and were both very pleasant! 5 stars for this location :)
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December 2021 by Tracie Raven
Erin, Amanda & the entire staff are outstanding ?? they always are available to answer questions and are kind and considerate when it comes to your needs. They also go above and beyond to assist you with insurance and doctors office communications.
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August 2021 by Corey S.
My great experience at the giant on 600 Lancaster avenue in Shillington Pennsylvania, shows what is wrong with big box retailers. I got charged twice for 240.07 by the cashier. I then went to customer service, and waited for the great store manager Dave to grace me with his smug attitude. i work in retail and much smaller operation, so I know what could of been done. He was smug and was rude, and the worst thing he was incompetent. I work as a manger at a smaller busines, but there is thing called an admin transaction, and they you can cancel the sale. Dave probably has no idea how to do this. He left the poor associates in the cold, while they paged him multiple times, and didn't respond it. Do not shop at the Giant on Lancaster Avenue, the associates are nice but poorly trained, should not be taken out on them, but a reflection of their poor manager.
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May 2021 by Bryan Remely
I got vaccinated here and I tagged along with someone to St Luke's. The staff here seemed more knowledgeable, more friendly, and more organized than that of St Luke's. I will be recommending everyone I know to go here for their vaccine.
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April 2021 by Richard Fallstich
Great prices, better than most typical pharmacies like CVS. Very helpful staff.
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March 2021 by Alex P.
The worst store for sanitation. Most of the time there aren't even wipes to clean the carts yourself.
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March 2020 by Greg E.
I was totally shocked at humanity today, waiting in line in the handicapped lane, which I am. In front of me were people with full carts just ignoring the handicapped placard..disabled people get that not by choice, me I know I dont want the privilege. Finally I chose the self service aisle. Meanwhile the cashier never blinked! Afterwards I went to the customer service counter and asked the two girls working there to please point out one person in that line that was handicapped, I got a sorry for my efforts....
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March 2020 by Rick M.
Unfortunately one star has to be made. Did an online pickup two days ago. An hour before pickup, I get a call that they are out of everything, but three items because the store was extremely busy today. What's the point of an online order if you are not going to pull items to full fill the online orders. I understand what's going on, but then shutdown the online ordering waste if time. Go to Aldi, Wegmans, Weis even Walmart if you have to.
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February 2020 by Mio Nozomi
i've only used the pharmacy a few times but i have no complaints.