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February 2024 by Elijah Martinez
Jessica is so helpful she helped me file my taxes and explained every step of the way, I will most definelty come back next tax season! Thank you!
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February 2024 by Anna Dixon
I recommend Kristina Fish - she was easy to work with and gave me great advice! Quick and easy taxes!
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February 2024 by Mr. What
What's worse, doing your taxes or going to the Dentist? Working with H & R Block is much more better experience. Cheers!
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February 2024 by AJ Martinez
My tax pros were knowledgeable, professional and did everything they could to help me obtain my maximum refund this year. Definitely will continue to use their services. Thank you J. Carballo and K. Fish.
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February 2024 by Kindred Spirits Crystals, Books & Gifts
Ugh. I hate that this had to happen but if I can save even one other person from what I went through, it will be worth the time to write this review and share my terrible experience with this office. It's a long read, so bottom line is they messed up my PA State Tax filing for $2,000., never filed a claim in October, finally did file a claim in January, never returned my calls, and just today my claim was approved...for $148.00 for penalties & interest because I didn't buy their "Peace of Mind" protection coverage.Here's the long version...Their office made a $2,000.00 mistake on my 2021 state taxes. I submitted the notification to my tax agent who said she would file a claim in October 2022. She didn't. Or she did, but they "never received it." I never received the claim number. It wasn't she who made the mistake. It was the other girl, who quit last year.I called their office numerous times with no return call. I filed a BBB complaint regarding their unprofessionalism, their false advertising for "100% Accuracy" and "Max Refund" from "Tax Experts."I called corporate twice, who told me that someone from my local office would call me in 2-3 days. No one ever called. I called corporate again. They said the next step is to escalate it. Ok, let's escalate it. "I'll give you the mailing address for corporate." No email? Nope. No email. You have to write a letter and snail mail it to corporate.The next day I get a call from the local office and I ask for my claim number. There isn't one. From Kris, "I will call you Friday with an answer." Friday comes and no call from Kris.I call again on Monday and I get no call because "their phones weren't working," even though they have my cell phone number and they have cell phones.I finally get a call from Ben at corporate who says I have 3 days to submit every page that I received from the State Dept. of Revenue. Meanwhile, Ben had contacted Kris who never got back to him, but I had the deadline, if "you want me to get your claim settled for you as soon as possible."It's now been a week and I still haven't heard anything, so I called Ben again today. He tells me my claim was approved...for $148.00 because "you didn't purchase 'Peace of Mind' coverage." And if I want to recoup the fees for the mistaken service I received, I'll have to call my local office, who never returns calls. Sandy, the District Manger, has never once called or contacted me about any of this.So now I have to pay for their "tax expert's" mistake and Ben then deflects and tells me if I want the fees back for such "expert" service, then I have to call the local office, even after he said he would. Ben says he did call that office and...no one will return his call.Ben is at Corporate H&R Block in Kansas and if Hellertown will not return his phone calls, what chance do I have of receiving a return call?I cannot emphasize enough of Buyer Beware when using this tax office. I know other people have had more favorable results here, but I am not one of them. The lack of professionalism and expertise from this office and this company is very costly.
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February 2024 by Eric Yankowy
Absolutely amazing place and would recommend to anyone
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October 2023 by Jay Valentin
This H&R Block cost me a $4,000 amended return. This is how..I worked with an accountant here for 5 years, and most of those years were fine and my returns were accepted. In 2020, I filed an amended return for 2019, and I was told COVID slowed everything down with the IRS, which I understand and can accept. However, I followed up every 3 months on the status of this amended return with my accountant for about 2 years. Time after time of hearing the same excuse from my accountant, I finally spoke with a different person at this location who didn't know about my situation. Naturally they looked into my HR Block file internally. That is when they saw that my amended return was NEVER sent. At all. All it took was a quick search in the system to see my return was undelivered.Each and every time I was blown off with "the IRS is still backed up", rather than taking the initiative and 30 seconds to actually look. For two entire years this went on. Meanwhile I had two other returns filed by the SAME accountant. She never once looked at the system.After hearing this, I decided to file the amended return myself, only to hear from the IRS that I had passed the deadline and am ineligible for the amended return. This is how the Hellertown H&R Block cost me a $4,000 amended return. I would recommend you look elsewhere if you value attention to detail, integrity and a proactive accounting staff.
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April 2023 by Rose T.
Last evening, April 17th, I went into the Hellertown office to pick up my tax return. Admittedly, it was late, because unfortunately I have been dealing with a sick dog and couldn't leave my house till late. I got there 12 minutes before closing. I checked on my computer beforehand to verify their closing time, which was 8:00 PM. When I arrived I checked their window for their hours. It was missing. When I walked in the person at the front desk told me they were closed. I said I checked on my computer and the closing time listed was 8:00 PM. She said they "closed at 7:30 and you can't go by the computer". This woman was doing nothing but sitting at a desk, with the lights turned down. The bottom line, this woman refused to help me. She said everything was shut down..her computer, the credit card machine, etc. It takes too much time...I said "You are going to make me make a special trip to come in tomorrow just to pick up my envelope and pay my bill?" She refused and just didn't want to help me.I am not accustomed to being received in this manner at this branch, as I have been a customer for approximately 13 years, including my mother's business till her death. Everyone has ALWAYS BEEN very kind, courteous and professional. Kristina Fish is my tax consultant and I cannot say enough good things about her. She is outstanding! If it were not for Kristina, I would take my business elsewhere. I did tell the woman that I would not be giving a favorable review and she responded..."you can't trust computers to get the correct information".Today, I went into the office and a different person at the front desk could not have been nicer and more helpful... in the manner, I have always been accustomed to. Perhaps, I would not have written this review and let things pass. But, with my dog sick and being on April 17th, it WAS an inconvenience. BTW, today I was only in the office for 5 minutes time. The sign that lists the business hours was back up in the window. It stated that their office IS OPEN Monday and Tuesday till 8:00 PM!!! Who ever heard of a tax office CLOSING EARLY the day before taxes are due?!!?
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March 2023 by Michael Then
Fair price. Taxes were done in a timely manner. And advice was given to prepare for next year.
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February 2023 by Alan C.
BE ADVISED! H&R Block customers may experience issues with their returns reaching or being accepted with the IRS! Mine has been "stuck" for 3 weeks due to a "glitch" in their software. It was supposed to be corrected on Feb. 14. Nope, still no confirmation from IRS. Both corporate AND the local office are aware of this issue. Both entities have said I'm not the only one facing this issue. BE ADVISED! UPDATE; I just received confirmation today, Feb. 17 of return acceptance. 3 weeks to clear the "glitch".
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February 2023 by Anthony Gonzalez
Excellent for more than two decades!
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March 2022 by chad miller
I know they are done right and we trust Kristina Fish.
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March 2022 by Joan Plavier
The Accountant is very helpful. I have been satisfied with her services the last few years.
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March 2022 by elvin smith
I will never go to this place again for my taxes. They dont give you any idea how much it will cost. Then they wanted to charge me $405.00 for basic tax preparation !!!
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March 2022 by Debbie Schall
Youre office has done our taxes before and has been great about it Easier to have your office do our taxes then us
