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December 2023 by Melanie Nelson
Finally changed pharmacies after dealing with them for way too long. They couldn't get a medication in that I needed. That part's fine but no one ever bothered to tell me and I waited two days for it while my symptoms got worse. When I handed it to the girl she told me yes come back tomorrow we will order it. This kind of thing can cause people serious problems when you have health issues. They also give me problems because I need liquid, acting like it's a huge inconvenience to order it and telling me just break it open and swallow it.... Even they're doing that has made me sick because it puts it all into your stomach at once. I'm sorry, but I shouldn't be guilted about actual health problems that are on file, nor should I be made to feel embarrassed that I can't swallow a pill due to a medical condition.
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December 2023 by Kelly Marie
99 percent of the employees that work here are completely rude and act like you are bothering them, when requesting a script to be filled. I'm sorry, isnt that your job?? Its just such poor customer service, the worst I've ever seen. If you hate your job that bad, LEAVE, NO ONE WANTS YOU THERE ANYWAY IF YOUR GOING TO ACT LIKE THAT! Go work a job folding t-shirts or stocking a shelf. No need to take your miserableness out on customers who need medications to survive.Also, Refills are supposed to auto refill and half the time, they never do. We have to call each month and ask for our medications to be filled. And half the time it takes 2 days for a refill! What is going on here? Some ppl need meds for heart reasons, etc. The inconsistency and terrible customer service are the reasons we stopped coming here. Save your energy, go somewhere else.
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August 2023 by Diana Mazur
Repeatedly do not have a prescription in stock even when it's ordered online days before. Ridiculous!
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April 2023 by Yolanda Aikins
I always use this pharmacy and the last two pickups I’ve dealt with Cookie. She is amazing!!!! She’s always very polite to me and helpful. Today I feel she went above and beyond what anyone else would’ve done, and she did so because she wanted to. She took the initiative and saw it through. Thank you again!!
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March 2023 by Michael W.
Horrible service. I will never fill a script at Giant Eagle in Hermitage again.
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November 2022 by Leanne Schwab
If I could give zero stars I would! This is by far the most dysfunctional pharmacy I've ever been to! Issues every time but the last 1 takes the cake! Went for flu shot, 2 people ahead of me & 2 people after me waiting. Did the intake info, sat for 45 mins & still no flu shot! Taking people out of order in which they signed in, spoke to someone about it & was told oh, oh well! Then a woman was called in & they gave her the wrong shot! Could of had a real lawsuit on your hands! I know I would of filed a complaint! So waited another 20 mins, then they called a woman in that signed in after me & they didn't have the right paperwork! And I was still sitting there! After over 45 mins of waiting while only 2 people that were ACTUALLY ahead of me I got up & left! This pharmacy is AWFUL,?
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June 2022 by Valerie H.
I hate everything about this Giant Eagle if it wasn't for the Pharmacy that I use I would never go in this Giant Eagle.
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August 2021 by Steve B.
Ugh, what a terrible store and company for so many reasons. One annoying thing is you can't use the express lane with their stupid card. WTF
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August 2021 by Tara Beth Airgood
I tried to order a birthday cake.
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February 2021 by Phil Dittrich
Giant eagle has absolutely no good selection on meats. they're charging $23 for a pound of Delmonico steaks. the only thing they seem to worry about is if your nose is covered in your mask. so when the lady came up to me to tell me that I need to cover my nose I apologized. I said let me fix it. and I took my mask off and continue to shop. this store has went downhill quickly well I think the whole company has.
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December 2020 by Kathleen J.
This store has been such a huge help to us during Covid! We have used their curbside pick up many times now and every time they have been efficient and kind and helpful!! Even have given us options on selecting items while they shipped for us!
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November 2019 by Kathie Hoovler Davis
great selection of meats, seafood and more.
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October 2019 by Michele Winters
Great prices plus money off grocery shopping
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October 2019 by Steven G.
This is a review of their pharmacy. It is the s l o w e s t pharmacy I have ever had the displeasure of dealing with. If you think having the doctor phone in the prescription would be faster - you would be wrong. Most the time they just begin to prepare it after you show up to pick it up. At that point they start 'working on it'. At the pace they work on it, you think they were actually manufacturing the medicine on the spot. But alas, they are just taking the pre filled bottles and then giving them to you. Need kids medicine mixes? Wait another 30 minutes for them to mix it. Yes. The mixing is apparently a process that takes 30 minutes. On the other hand, if you're needing a prescription filled for fun and have time to just hang around the store browsing for overpriced food - then this is the place for you!
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July 2019 by Cecelia Olson
Whenever I walk into Giant Eagle in Hermitage I feel like I’m walking into a relatives or friends home!