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February 2024 by Ashley Bottenfield
Love Hermitage, PA Lowes !
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February 2024 by Jackie Mcwhorter Keller
The store in Hermitage Pa has the worst customer service skills in their appliances department. Clerk was not knowledgeable of products will never call again hold time was ridiculous.
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February 2024 by Biker Rpm
Good place to get those things you need
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December 2023 by Josh Thompson
Just wanted to say thanks to Kelton for helping me out the other day. He saved me a lot of time by helping me locate materials, load the cart and load my truck after we finished! It was very much appreciated!
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November 2023 by James Herriott
They had what I needed.Walked into the store two days before Halloween and there isn't a ghost, ghoul or pumpkin in sight. Everything was set up for Christmas already. At least wait until November 1st.My biggest problem with this store any more is that they don't have any check out lanes open. Only self checkout. And of course they stand off to the side glaring at you to make sure you aren't missing any scans. Stop treating me like a criminal. Put those folks watching over self check on an actual register. Clerks ring faster and are more accurate. Plus it's safer for them than confronting customers over possible theft through self check. Self check is not a positive experience.
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November 2023 by Nicole Sundy
Josh R. Has got to be the most knowledgeable, kind, and caring human I've ever met working at a store. He was extremely helpful and even showed us around. I love Lowe's! Quality products and awesome employees!
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November 2023 by Ty Offie
I sent a friend to pick up a space heater because I had a furnace stop running. I was instructed by Lowes Customer service person to send the person and they would then take my credit card over the phone. I did exactly what they said and they wouldn't take my card over the phone. All the stores were going to close soon, so I ran to Lowe's and gave them the card. I wouldn't have done this if I knew Lowes required me to be there in person. Make your own judgement on stores. I now go to Home Depot.
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November 2023 by Norman W. Wallace
Often out of stock for common materials. Hard to get knowledgeable help when needed. Despite an electronic paging system between employees, experts are often unresponsive.
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October 2023 by Barbara Hild
My best experience with a Lowes employee. Sue Hassan helped me pick out Roman Shades. She listened to what I wanted, then pulled out a book with loads of options, went to a page that had exactly what I described and .in a matter of minutes I placed the order. She is a winner!
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September 2023 by Missy M.
Lowes Hermitage, Pa store is absolutely the worst! There's no one ever to be found to help you, or answer a question, and even the few employees you have don't know how to do anything!! Hire more, and school your employees in orientation before the start work
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September 2023 by Paul Gravatt
This store is terrible. I went to get a skid a premix concrete. The skid was to wide to put in the truck. The driver of the lift refused to turn it. Then they stood & watched me remove the tail gate & reinstall it by myself no offer to hold the other end. Then after I put the tailgate back on by myself. They came back out & grudgingly turned the pallet so it would fit in my truck. Again I had to take the tailgate off & back on by myself. They wouldn’t even speak to me while they were doing this. It’s ok though. Even though Home Depot’s premix is a few pennies more. That’s where I will got for my next 2 more skids to finish my sidewalk.
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August 2023 by Marcus Milhouse
The service was ok when I was in the store!! But when I would call the store, a representative would answer and want to direct my call. But when they transfer me, no department answered the phone. I wait about 10-15 minutes several times that I called and still didn’t get an answer. I had to go back to the store to get the answer I wanted. Lowe’s you have to do better with the calling services!!!
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August 2023 by Laura Zinger
Ordering and installing a kitchen has been a nightmare for my sister. Now seems to be the norm with the more people I talk to about Lowe’s service. Used to be a great place. Not anymore.
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August 2023 by 1ProudMama Of3Boys
I’m gunna say the store it’s self is a good place to shop at for the most part, but they need to work on the management part of the business aka Jarrod (scooter boy) his constant taking not so good about his employees isn’t a good look for the store. I’ve seen and heard this over and over again. I just wish Lowes Inc would put a stop to such childish behavior. But probably not. Just just makes the store look bad because they know it’s a problem, it’s been brought to their attention dozens of times he’s been reprimanded about his actions, and still nothing seems to be done in the long run.
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August 2023 by Katie Bacon
I will never go back again to the Lowe’s in hermitage. The first time we ordered a fridge the delivery drivers damaged our floor. We order a washer, it’s dented. Lowes would continuously hang up on me when I was trying to call to find out what my options were. Today our dryer is being delivered. I had to refuse the order due to the back being dented. Their policy is to refund us the money and then we have to physically go back to the store to reorder. Lowes in hermitage has the worst customer services.
