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February 2024 by James Jessee
Fast and fair. Exhaust fell off, they had me back on the road in a day.
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January 2024 by Mark Simmers
Friday afternoon and only 2 employees. Needed 2 tires with slow leaks patched. Took roughly 1.5 hours and I couldn't believe it was $70. Would have been nice to have known that in advance. Friendly associate at counter.
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January 2024 by Jill Hare
I always have good experiences at the Hermitage location. Nice staff, work done promptly and professionally. That’s why I keep returning to the Hermitage location. I’ve been to other Monroe’s and this one exceeds them all.
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December 2023 by Brian Fisher
Drove up to visit family. On my way my thermostat was not working correctly and stayed on cold for the last hour of my drive.Got in to Hermitage late Thursday night and was able to get an appointment 1st thing Friday morning.They were quick to fund and fix the problem at a reasonable price as well.I will recommend this place to others.
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December 2023 by Dominique dorsey
Took me in 2 hours earlier than my appt. Super quick And didn’t try to beat around the bush to upsell me. Highly recommend!
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December 2023 by Charles Cooper
It was a good experience Mark and crew got me in showed me the problem and got it done I will continue to be a customer there u guys are great ty
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December 2023 by Ben Eggleston
Last night I bought a van 2 hours away from home in hermitage pa. As we left it wasn’t running right, it was 4:45 pm we called Jim Snyder at monro, explained our situation, and he told us come on in, we’ll get you fixed. It was a 4 hour job according to the books. Jim Snyder and his helper Morgan stayed late on a Friday night to make sure we could make it the two hour ride home! I feel any other place would have told us, we can fix it tomorrow. They also got it done an hour earlier and saved us some time. When they took it for a test drive after, they noticed there was a evap leak somewhere and diagnosed that issue as well. I’m so grateful for those two people putting their Friday night on hold for us! I would definitely recommend this shop specifically
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December 2023 by Megan Blakley
Mark was super friendly and so nice! Glad he’s there now! I’ve been a customer for years and will continue to be.
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December 2023 by Debbie Larouche
Great experience! Customer service was at its best. Mark the manager went out of his way to make me happy
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November 2023 by Steven J Champlin
The manager was very knowledgeable. He helped me out substantively. I have recommended Monro to every single one of my friends because of the manager. I will continue to do so as well.
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November 2023 by Christopher Myers
The cost was outrageous for an oil change. Yes it was full synthetic but $106.00 was ridiculous. Then when I needed a tire plugged it was almost $40 to plug it. Never did it took it elsewhere for $20 from a professional. People were nice but not worth the money.
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September 2023 by Christopher Baker
Stopped there because of left tire felt loose. They were nice enough to fit me in to look at it because I didn’t have an appointment and found out it wasn’t drivable and I couldn’t get it towed home so they fit me in again to repair it. Great people and special shout out to store manager Marc Mitchell for working me in on a busy day without a appointment ahead of time. Highly recommend!
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September 2023 by Casey Main
I took my vehicle to get brakes replaced/new put on. This was their first service on my vehicle since I was new to the area.After the service, there was significant noise/squeaking/etc. I returned to this location where they told me that the original installer (their own employee) did not properly install and that clips were missing from the newly installed brakes. They tried to insinuate that I had work done elsewhere, but I had paperwork. They "fixed" the issue at their own cost since it was their mistake.Another few weeks later, I was still having significant squeaking, groaning, etc. I took it to another location/dealer where I am now told the previous installer (Monro) did not install the sliders AT ALL, and that pins were installed improperly so they are now seized.Two visits were not enough to get the brakes done right...a service they claim to specialize in. I will NOT be returning & I recommend you take your vehicles elsewhere if a service such as brakes can't be done correctly within two separate visits.Maybe they could handle simple fixes such as an oil change, but I don't even know if I would trust them to touch the car at all at this point.EDIT: I have been trying to call the location to discuss the issue without the need for negative reviews, but after multiple calls during open hours...I cannot seem to get past the automated system to speak directly to anybody.
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September 2023 by Douglas Landfair
Beyond terrible. Brakes started to go out. I called at 9:00am. Spoke to a woman. She gave me a 5:00 appointment for that day. (09/11). She told me that they would be expecting me at 5:00. I drive a car with failing brakes to my appointment. I get there at 4:50. The man laughs and says "I don't have any appointment. I don't even have any techitions working ". He knew I talked to a lady. He said "she doesn't even work here. I get this every week." He said "happens all the time." I was stranded with a car I couldn't drive. After hours.Because of this known negligence. Known and ignored. Terrible. Had I KNOWN at 9:00 am that I did NOT have an appointment, as the MONRO employee told me I did, I would have made one elsewhere. Somewhere that had a staff and didn't think this REPEATED actions was apparently acceptable practice. Zero stars. Two weeks and countless phone calls later, still NO response from the corporate offices. I was "#1" in the que on the call dozens of times. On multiple phones. Daily. Just waiting on hold with no answer. THE worst run business around. Avoid like the plague!
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September 2023 by Pedro Garcia
Felt like I was visiting a family member's home.Went above and beyond to help with my vehicle needs without getting upset. It's hard to find a business that wants you to come back again and again.
