-
January 2024 by Mark Simmers
Very helpful staff. Courteous and professional. Make sure to see how busy it is. Certain times can be long waits for service.
-
November 2023 by Nicole Meehan
HERMITAGE PA - Alyssa needs to find a desk job away from customers - she is not for spectrum or their customers!We seriously got the WORST service I’ve ever had with any company let alone one not only my house has had for 4+ years but also two family members! Our three house holds total over $375 a month! Went to pay a bill after a soccer game got there at 9:45 waiting for the doors to open at 10am so we didn’t have to wait with a 2yr old and a 5month old inside the store for a long time since there is ALWAYS a Extremely long wait at this location. By 10:05 the entire lobby was full. As I kept getting skipped over the employee ALYSSA told me if I didn’t want to wait that I could take my business else were in a very rude and downgrading way. When I asked for her last name I was told I was entitled to it. I continued to wait. 20mins go by and the guy working the other register told me I could come up and told me I was “lucky” he was taking me next. 1 - I was the second person in the store and should of already been taken care of 2 - when my sister asked why he was being rude to the customer she was told to back up with my child because she wasn’t the customer. I have never felt so unwelcome when trying to pay a company their money. This location needs serious help - new employees - MORE employees- more than one open register and a little more respect for there loyal customers. I’m still pissed about this and am strongly considering switching companies. And may I add FOUR customers left in this time because of the wait. People do not have a hour to wait in a store to pay a bill let alone be downgraded and disrespected! Do better! Fix this location as it serves a VERY LARGE area!
-
November 2023 by Vince Lanum
I'll be looking into satellite or anything other than their terrible service
-
November 2023 by Jay Country Boy
Great customer service and knowledgeable staff!
-
October 2023 by Stephanie Probst
Rude. Less than helpful. They definitely need some training in customer service.
-
September 2023 by Melissa Cantrell
We’ve had no wifi since the middle of the night. It’s interfering in work and school. You can’t chat with support because you’re “in an outage”. They charge insane amounts of money for you to have service and then take their sweet time getting it back on and you in no way get any kind of compensation for the absolute inconvenience. Spectrum is absolutely the worst service there is. We are currently switching providers and if you haven’t already signed up with them, DON’T. It’s an absolute waste of money because these problems are not rare! They’re constant!!!!
-
September 2023 by Charles Truman
Drove a hour to get there there hours online till 8pm got there at 5:55and was told they close at 6 and they refused to help me with a upgrade of my device he was extremely rude about it this is the 2nd time I left this location without any help
-
September 2023 by Pink
Amber and her coworkers were very helpful and friendly even when they were closing. Very pleasant and satisfied visit, going above and beyond what was needed.
-
July 2023 by Tina Spencer
Needed to remove service from a deceased parents home and transfer to my name. They called back 2 days later and got it done in minutes.
-
June 2023 by Jenifer Guthrie
The salespeople were very nice and helpful! Much better than calling in and trying to get help!
-
April 2023 by Denise Mitchell
Service is slow and waiting period was not good. Not satisfied.
-
April 2023 by Willie Westover
They suck. Internet and cable constantly out and they just keep raising prices while service fades!
-
April 2023 by Jeri Sverre
Excellent service and store personnelAlso has polite and experienced in field personnel too.
-
March 2023 by Mairs K
Need to update your hours online, wasted time going to store just to find out they didn't close at 8 as advertised but earlier
-
January 2023 by Fred Dickman
Something new, you have to sign in when you walk in the store. They call you when it's your turn. Likeit.
