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February 2024 by Vonnie Watson
I went to TMobile in Hermitage. Pa. The help there was phenomenal. I never got that good of customer service with Verizon. Thank you!!
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February 2024 by John Owens
Very helpful to someone who is not tech savvy.
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February 2024 by Kiki Walka
Had a good experience with this store. Appreciate everyone’s help and expertise on the product I wanted. ?
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February 2024 by Tim Smith
They have great leadership and management…
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February 2024 by kyle woods
Jerry Ortiz is the GOAT!!! He helped me get a great deal on my new phone.
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February 2024 by lita gearheart
I took my grandma in to look into getting a new phone . And Jerry was the most helpful kind person i had ever met at a T-Mobile He was super knowledgeable and he awncered every question that my grandma asked . i will only be going to this T-mobile from now on.
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January 2024 by Chris Galantis
Would not recommend shopping here. T-mobile is fine, we have great service in this area. It is this particular store front which is a 3rd party store. We tried to return our modem for our 5g Wifi at this location because T-mobile was having issues getting us a return label. They refused to return it for us because we ordered it through the T-mobile site and didn't purchase anything from them directly. The reason we did not purchase anything from this store is because they do not honor the same rates as T-mobile corporate since they need to get paid. Do yourself a favor and shop online or at a T-mobile Corporate store because they are useless here.
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January 2024 by Jodie White
The girls who work there are very uninformed, the one guy who is there is on the top of the helpful list
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October 2023 by Joesph Sundeberg
Not too happy so far as a new customer, they run a promotion online but don't carry two phones... but they will offer you a more expensive phone which they have go figure.
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October 2023 by jenna wygant
The representatives working here are absolutely terrible. Lazy, no help at all and just tell you they can’t help you to get you out the door so they can sit around and do nothing. Super unprofessional, this store deserves negative stars. T mobile do something about this
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September 2023 by Lulu's Shortie's
Jeremiah Ortiz has a very bad attitudeHe actually kicked us out.He refused to help.Very unprofessional. He claimed to be the Manager there. WowwwI mean Wowww. If the manager acts this ridiculous way
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July 2023 by derick cabello
I’m not usually one to complain but I went in for a phone and all 4 of the store associates just stood in the corner gossiping, I had to get their attention to get a phone. All throughout the process, it felt like they were bothered by me trying to get a new phone. They didn’t talk about the financing (I had to read through the terms myself). Sales clerk was on his phone in between every chance he got, and They never told me how anything would work (like having the same exact number with my prior phone) That would’ve saved me from the iCloud recovery stage I was stuck in a loop. To which the clerk didn’t know what to do or even offered help. He just left me to figure it out. Eventually they just handed me the phone, said to wait 24 hours (didn’t bother to explain what I was gonna get in 24 hours like an email, text, etc till I had asked them) and said have a good day.
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April 2023 by Andrew Rose
I traded in a phone at this store and TMobile never received my trade-in. Their phone is not working so I went in-person to the store and was told that someone would call me. I have not received a phone call and that was 5 days ago. If you are looking to trade in a phone and don't want to be robbed of $800 go to the other store in hermitage or better yet deal with tmobile directly.
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April 2023 by Trek Roulo
While the staff is very kind they also messed up my entire account. I spent 2 hours with customer service to fix the mess. First they added a protection plan even though I said no, then made my account a business account when I never said anything about a business. Now I am getting texts that my trade in is due even though I left it with the employees the day my new phones where activated. Horrible first experience with T-Mobile and I will not be visiting this store again.
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April 2023 by Sarina
Absolutely rude. I called to ask about a phone and essentially got hung up on. The store on south hermitage helped me and the lady was very pleasant.
