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February 2024 by Betty Jo Murray
I recently took my Toyota Rav4 to Diehl Toyota in Hermitage, PA to get it checked for my traction control light staying on and steering being off a little. I was charged $159 to have them look at my car which they did disclose up front.They called and told me that they were up to $2000 minimum already in parts and no idea what the labor would be.Of course I told them I would pick up my car.I took it to Kress Auto LLC in Mercer, PA and told them Diehl said I needed a steering rack, right knuckle, lower ball joint, and a hub And bearing, plus a code of P1290 which was a zero point of gravity error and an alignment. Kress called and said all I needed was a lower ball joint and an alignment. Total bill was $257.This business is out to take advantage of unsuspecting customers who have no knowledge about cars. Don’t put your trust in these so called reputable dealers. How many people have been ripped off for unnecessary repairs. I do not recommend, please stay away and keep your hard earned money
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February 2024 by Daniel Nelson
Came from the Cleveland area to buy my 4runner because it was so well priced, and was very pleased with the sales staff. I never felt forced, or pushed into buying anything, and they worked with me on the price. Josh was my salesmen, and he was awesome
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February 2024 by Gregory Bobish
Wonderful experience at Diehl Toyota.Leased a 2023 Tacoma and couldn’t be happier Elijah Deraps is a great addition to the Diehl sales team!Very knowledgeable about Toyota products!
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February 2024 by Denny Quaglieri
I had a great experience at this dealership while purchasing a new Sienna. Our salesman, Elijah, was very helpful and knowledgeable. Rick, the sales manager, was also helpful. Everyone we spoke to, including the finance manager, did a great job answering all my questions.I recommend this dealership.
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January 2024 by Brad Gaston
Sales was great with buying the vehicle. Jason worked with me and kept me informed on the whole process as we ordered the vehicle. Service department has been a complete joke tho. You call and after you play phone tag between the Chevy and Toyota store because there phones are on the same system.You get to Toyota service and no one answers the phone. There voicemail is always full. I've had to resort to driving there multiple times just to get a hold of someone when I've had a problem with my vehicle or had to schedule regular service.
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January 2024 by Dakota
My experience at Diehl Toyota was awesome. Josh was great to work with and super knowledgeable about the vehicle and process. Everyone we encountered was welcoming and professional. We spent a good part of our day at the dealership and it was a really great experience. This was one of the smoothest car buying experiences I have ever had. We will definitely be repeat customers! Thanks Josh and the team at Diehl!
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January 2024 by SRK
I recently purchased a Camry through Deihl Toyota of Hermatige. Salesman Jason Fraley assisted me with my purchase. Great person to work with. From the signing of documents to delivery, everything went smoothly. Thank you Todd and Jason!
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November 2023 by Jan Heaslip
I highly recommend Diehl in Hermitage. Be sure to ask for Elijah. He got us exactly what we needed and wanted, even bringing the car in from another location. Elijah was professional, helpful and beyond accommodating even though we weren't the big sale of a new car since we bought an older model. We got a great deal and a great car and the process was simple.
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November 2023 by Dave Palascak
Elijah was incredibly helpful and responsive as my sales rep. I was looking for a very specific Tundra and he got me all the information I needed to quickly negotiate a deal and make the purchase. The employees at the dealership were also very friendly and the finance team really sped through my paperwork to help me to get my friend's wedding on time!!Highly recommend both him and the dealership.
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October 2023 by Denise Davis
ZERO STARS!!! The sales process at Diehl Toyota in Hermitage was good. However, after I drove my vehicle off the lot everything went down hill. After paying for a warranty that was useless and having multiple problems with the vehicle - I was without my car for over three weeks. The warranty included a rental car which I never received. To top it off- when I finally got my vehicle back nothing was fixed and it was filthy dirty! I wrote letters to the General Managers at the Diehl dealership where I purchased and Diel dealership where it was serviced and was completely ignored! Now I am still making payments and still having problems! Not sure what else to do other than never buy from them again!!!
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October 2023 by Sandra Kimmel
Elijah, our salesman, is very knowledgeable and worked to get us an excellent deal on our new Toyota Crown. We love our new car and Elijah was very patient while instructing us regarding the many additional wonderful features of the Crown. We traded our Avalon, which we also loved, and Elijah assured us that we would love the crown even more. He was right! Diehl Toyota is very fortunate to have Elijah on its sales team. He is a gem!
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September 2023 by LiTasha
My first time buying a brand new car especially with only 9 miles on it ?and let me tell you Jason is wonderful at his job! He gave me what I wanted in a car and more. I love my Camry! He didn't try to bombard me with upsales. He kept me informed every step of the wayuntil I pulled off the lot and even with my questions the next day! Todd also was very helpful and worked hard in helping me with all the finance stuff to get me good rates! The other staff at Diehl Toyota Hermitage were friendly as well, they make sure to keep in touch even after the sale is over. thanks Jessica! I would definitely recommend anyone looking to buy a new car go see Jason and Todd at Diehl! Thank you all so much!
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September 2023 by Daniel Mohorick
If you're in the market for a vehicle then this is the dealership to visit for your purchase. Lexie was amazing and made my car buying experience smooth and stress free. She took the time to hear the car I was looking for, price range and some other particulars with my unique situation. Although she believes that she was only doing her job, I felt like she went above and beyond. Upon arriving at the store I was met by an amazing and professional team who shared in the common goal of earning my business and seeing me drive off in the car I was looking for and at a bottom line I could feel really good about. The sales manager Rick took the time to come out of his office and greet me and discuss the deal with me personally. This was truly impactful as I've been to way too many dealerships that do the back and forth on the price for more time than I'd like to admit. We got to a number within a fraction of the time I have spent at other dealerships. During this smooth and seamless process I was introduced to the General Manager Joe who took the time to talk with me and ensure that I was being taken care of by his wonderful team. Todd who works in finance was amazing. Very professional and efficient at his job. That process was smooth and quick. Finally after all the paperwork was complete Elijah walked me through all of features, gadgets and app that came along with the purchase. They also detailed the brand new vehicle for me after it had just came off the truck two days before purchase. Talk about next level service.Not only would I purchase from this dealership again but I would also make this my go to shop for maintenance. Additionally, if the opportunity ever came up to work with this industry this is the team and family I would goose to work for.Thank you all so much and I look forward to seeing you again.
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September 2023 by Mark Ornowski
Just bought my new Tundra from Diehl. The truck is great and the staff at Diehl are equally as great. Jason, my sales guy, was friendly, informative and very responsive. I traveled over 1.5 hours to pickup the truck. Jason worked closely with Joanna the business manager to have all of the paperwork ready when I arrived. Joanna was fantastic as she walked me through the paperwork and answered all of my question in great detail. Would highly recommend Diehl auto group!
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September 2023 by Tom S.
Paul Hilliard is the man. Ask for him if you need/want to get in a vehicle. I've bought a lot of vehicles over the years and dealt with a lot of scum bags and Paul is not one of them. He genuinely cares and is very personable. He will go to bat for you during negotiating too and he is transparent and does every thing he can to get you the deal you want. Thank you Paul you were 10/10 fantastic and thank you Jessica for keeping me in the loop on Paul's off days. I will buy from here again in the future 100%