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October 2023 by Michelle A.
I arrived to pick up pictures that are already paid for and the doors were locked more than 10 minutes before closing. A bunch of people waiting to walk out and they can't even get the doors open. They female store manager very rudely lied about the system and computers being shut down. Even though I physically saw people paying for items. She refused to let me in for my pictures. The older lady at the register is rude every single time I've walked in. Went in for passport pictures and they were clearly wrong. My sons head was partially cut off and she refused to do them again unless I paid again. I ended up having to go elsewhere to get them retaken. New managers and cashiers are needed because apparently every single one at this store is completely incompetent and rude.
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June 2023 by John Huzvar
Staff is always professional
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June 2023 by Yes M.
Poor customer service. Store manager Richard and the older lady at the register make you feel bad for needing assistance and they are unwelcoming
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January 2023 by Google user
Worst pharmacy in the area. They are rude put me on hold and never come back. Their customer service is so poor the manager is not manager the business. He claws at his hair and talks without realizing how unprofessional he is.
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June 2022 by Kathy Boyd
Worst pharmacy in the area. They are rude put me on hold and never come back. Their customer service is so poor the manager is not manager the business. He claws at his hair and talks without realizing how unprofessional he is.
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October 2021 by D T.
Gave me the wrong medication and refused to switch it out, stating that once a medication left the building they were not allowed to return it. Got stuck with the wrong medication and the worst customer service, the manager is an extremely rude individual who spoke to me in an aggressive tone and caused a scene in front of the line behind me. Won't be returning here and wouldn't recommend it.
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October 2021 by MaKayla M.
This is the worst Pharmacy!! I have had three recurring issues with them. They do not communicate very clearly and when they do they are rude. I have never had a problem with my medication until I moved and now CVS is being an issue and affecting my medication schedule!!!
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June 2021 by Gerry T.
I'm surprised this hasn't happened sooner - losing weight during a vacation has only happened to me twice (once in the Philippines and during a visit to Hershey). An entire day was used to recuperate from the ordeal, I may have to blame a prime rib that was eaten a day before. I walked here from the hotel and the Pharmacist immediately came from behind the counter and based on the symptoms - he recommended Dramamine (Night Time), which was great because it did the trick. I won't go into my symptoms but let's just say - there was frequency and consistency. I had already dropped 20 pounds during COVID due to my workout routine and I wasn't expecting this additional weight loss. I was also able to call in a prescription and picked that up the morning after - vacation salvaged!! Thank you CVS for being very engaged and caring and reliable and the toilet paper industry thanks you too!!
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January 2021 by Tommy K
This pharmacy calls my cell number on a regular basis about a patients prescriptions. I am not that patient. I've made 4 attempts now where I called them and told them the number in thier system is not for the proper person. I live substantially outside the range of that pharmacy. The people that answer the phone at the Hershey pharmacy suggest I need to "contact thier corporate center" (without providing any info) and let them know the issue. I did my due diligence in letting them know they have the wrong number. It should be the pharmacys priority to resolve the issue. Today I just got a call about the prescription running out. If I got that call that means the patient did not.Incompetence!I'm posting this review because people should know they are not active in resolving issues for or with thier patients. Photo of my call logs added as proof.
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February 2020 by Diane S.
Worst pharmacy I ever dealt with. My daughter has a recurring script and since nobody else uses the same medication he won't keep it in stock. He wants me to call every month to let him know that she needs it. He also lost some scripts that were sent there from my doctors office. And just recently he said the doctor wrote the script wrong but never followed through with the doctor so now my daughter has gone 4 days without an antibiotic. It's time to find a new pharmacist!!
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February 2020 by Tom Kijak
This pharmacy calls my cell number on a regular basis about a patients prescriptions. I am not that patient. I've made 4 attempts now where I called them and told them the number in thier system is not for the proper person. I live substantially outside the range of that pharmacy. The people that answer the phone at the Hershey pharmacy suggest I need to "contact thier corporate center" (without providing any info) and let them know the issue. I did my due diligence in letting them know they have the wrong number. It should be the pharmacys priority to resolve the issue. Today I just got a call about the prescription running out. If I got that call that means the patient did not.
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July 2019 by Daron H.
The pharmacist tech had the audacity to shame me for buying plan b. She stated a whole bunch of people had come in to buy it and we really all should be more careful. I was buying it for a friend but i stilll thought that was disgustingly unprofessional and i will not be coming back to this establishment. Pharmacists are NOT to shame people or judge people. They are to help people get the medication they need. Her opinion was not needed nor appreciated.
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February 2019 by Kevin Lansberry
Nice large CVS. A new redesigned pharmacy area. Ample parking. There is a drive thru for pharmacy pick ups. Plenty of different areas inside the store for all your shopping needs. Items range from health products to snacks and ice cream. This is always a busy CVS but things move quickly at the pharmacy and at check out up front.
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May 2018 by Blake F.
I was heading up to the Hershey Racquet Club, but wanted to get a quick snack to take with me so I stopped off at this CVS. ThIS CVS has a nicely sized parking lot while the actual store is medium sized. While it isn't huge they do have plenty of items for sale. Their options in regard to snacks and bars were extensive. I ended up getting a couple of the Kind Pressed Bars, Krave beef jerky and a couple of other items. The only thing I thought that this CBS could have improved would be their setup of where the items are placed in regard to each other. Checking out was very quick, easy and simple. The cashier was very nice and we had a nice quick conversation. While I didn't get too many items it still ended up costing just under $30. However, I don't think that was CVS' fault as bars can end up being fairly expensive. Altogether, this CVS is nicely sized and has some good items and friendly staff.
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April 2018 by Lyndon Durgan
Just what you need when you need it.
