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August 2025 by BC Adamkowski
Always got great service from Hershey USPS
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August 2025 by Tony Mitchell
Pretty clean inside.
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April 2025 by Paola Avila
One of the women there was approximately 60 years old or older, racist, not at all friendly, does not share information about what one requests and if she does, her response is very weak, I had to return immediately to get more information since I was not satisfied, I went for a passport procedure but to get information I had to ask the questions, she was very curt and tangential in her answers, terrible service. They should change the staff since Hershey is a beautiful city but with those types of people any foreigner will leave that place scared and disappointed!
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March 2025 by ithri quinze
mean, bitter and unfriendly female staff, the males are more chill for some reason but not the two old ladies working there.
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March 2025 by April
Very kind and helpful staff. Super clean location that is always well stocked.
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January 2025 by Ibrahim Nasef
People work there are so rude they not helpful at all they refuse to get my box because it’s not tapped and they already had tape at the office
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April 2024 by Rishayan Martinez
I just want to highly commend postal employee Corey, who went way out of his way to attend to my needs. Without a doubt, there still are some very good employees at USPS.
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December 2023 by Tika Ghimirey-Dahal
We were there last week for the passport at their walking time, the lady named Mary was there, she was like I can’t do passport things today because it takes longer time and I am by myself. We are like oh okay! We checked on your website and saw you have walking hours so we came but no problem we will back by making an appointment. We were there today at our scheduled time of 1pm. I was like we are back, we have an appointment of today at 1pm(smiling), the lady( same one named Mary) was like you are early I will have you wait and will take other people before you! We were there sharp @12:52pm which was eight minutes before. We stepped away on the side with 2 yrs and 6 yrs old boys(crying). After waiting for almost 30 mins pass our appointment time. I walked up to her and showed our confirmation of the appointment day and time on the phone . She was like, oh I don’t see you guys on my list, I was so confused and ask her so why you made us wait this long. Oh I don’t see your name here! And goes like next and keep taking other people. She is one of the most unfair,rude and raciest people I have ever seen and met! Mary, I wanted to let you know that Karma is real! You will get back, whatever you give! Merry Christmas to you and your family!
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October 2023 by Hazel Basil
Wildly rude.I called in the morning and spoke to Lori "the passport clerk" and double checked what I would need to renew my passport. Just my old passport since it just expired last week. She was short, but it was early so no big deal.We come in and filled out the application and overhear we will need a check or money order to pay for that specific service. Lori never mentioned that. Both Lori and Dana get progressively worse with every customer until it was our turn.I didn't bring my checkbook and they only accepted Debt cards for passport services... a detail she didn't mention 20 minutes before that when we spoke on the phone. Okay. I grin and bare it and just pay for a money order. No big deal, but it shows she clearly doesn't care about her job. We remained polite and took tried to roll with it.We then go to the back with Dana to get the passport photo taken. Dana takes it before saying a word and doesn't show me the photo. I politely ask to see the photo before it is printed (since it will be my passport photo for a decade). Dana begrudgingly takes another and again refuses to show it to me.Lori could not help herself and comments: "It's not a glam shot, we are making sure it's within the regulations". The photo was a service we were paying for... they weren't doing us as a favor, I was simply asking them to do their job.They were both nasty from beginning. The longer we were there they nastier they got with each customer. I will never step foot in this place again. You think they would have an ounce of respect for their community and customers but they were just rotten from beginning to end.
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August 2023 by John G. Kramb
Excellent meal! Our waitress was wonderful. I highly recommend.
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June 2023 by E In the City
Absolute nightmare of a post office. Not sure why tax dollars support this location. They claimed to have attempted delivery (they did not). After filing for a missing, undelivered package, I magically received it 2 days later. I then received a call from the Hershey location today. The male employee was antagonistic, to say the least. He also couldn't care less that this seems to be an on-going issue of marking deliveries "attempted" when, in fact, they have not attempted at all. In fact, the day they "attempted" was a national holiday and their office was closed. This place needs better training and if they have an employee responding to claims....they should at least pretend to care. Thank goodness the claim got them to deliver the package.
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January 2022 by Sky Blue
12-30-2021 I went to pick up my daughter mail at her po box and check when P.O. Box was due for renewal. Then renew 6months. Mary was at the window. Mary said she couldn’t give me the P.O. Box expiration date because it was more than 30 days out. Then Mary said , maybe February. My daughter called the office and was told to return to post office the next day. We were unable to renew online, received an error. 12-31-2021 I returned to the post office, Mary again said she couldn’t give me the renew date! She said Lori would have to look it up for you. Lori was their yesterday, Mary didn’t ask then! Arrived at 1:10pm - left 1:33pm. Lori gave me the renewal date and I completed the renewal form including check for payment. Lori said you can only renew online within 30 days before.
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April 2021 by Christina Garl
I had an appointment for a passport application. I arrive well before my appointment time. I rang the bell repeatedly. I could hear people in the back. After ringing the bell repeatedly, knocking and calling out, trying to call, until after my appointment time was over. Idk how I'm supposed to apply for my passport. This is insanity. No wonder usps is struggling, their service is horrible. I wish I could give negative stars.
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September 2020 by robert armstrong jr
I give two stars not because the service is bad, but due to the poor site and terrible parking. Very tight when there is a line waiting for an open window. Frontline staff are great. This new post office was built for convenience and looks, not the for the community needs. A true shame. I now go to Palmyra instead.
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December 2019 by bobby in chocolatetown, USA
I give two stars not because the service is bad, but due to the poor site and terrible parking. Very tight when there is a line waiting for an open window. Frontline staff are great. This new post office was built for convenience and looks, not the for the community needs. A true shame. I now go to Palmyra instead.
