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March 2024 by Anthony Graham
Made 2 very good purchases today at the Hershey sales, Chelsea & Bari took care of me , very knowledgeable and kind, made my transaction smooth as possible and got me the ring I been dreaming about for the past few months, thank you, I will be seeing you again soon
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March 2024 by Sandy Levan
While outlet shopping in Hershey, I decided to stop by Zales. I had been looking everywhere for a ring for a major anniversary, but couldn’t find what I was looking for anywhere. I had very specific requirements for my ring. The manager looked in the case and suggested something totally different from what I thought I wanted…and it was PERFECT! He was honest about an upcoming sale, so he put it on hold for a few days for me…and now it’s on my finger! I’m a TOTALLY happy customer!
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March 2024 by Alejandra Erazo
Chelsea is the best! She helped me until we found the perfect wedding ring. Never felt pressured, totally recommend!
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February 2024 by Jessica Pearson
Chelsea (AM) and Kiana (SA) spent over an hour helping us get sizes for rings, showed us many pieces, and even fixed a kink in my already owned necklace. They were both so friendly and kind and not at all pushy. I would recommend buying jewelry when they are working. Thanks for taking such good care of us!!
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February 2024 by Kimberly Petrucci
Top notch customer service every time I come in! Participated in a fun event today and ended up with a gorgeous ring! Asked to have my existing ring cleaned and team identified a loose stone. Having it repaired, cleaned and polished. I’ll be back for future purchases. Team is so helpful, knowledgeable, and I felt like they were celebrating my special occasion with me! Awesome experience!
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February 2024 by Steve Forbes
the sales associate Chelsea is a good friend of me and my new fiance and she did a wonderful job at helping me find the perfect ring thank u so much
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February 2024 by Kim McCullough
Came in on a whim and left with such beautiful jewelry. Our sales woman was Vancella she was wonderful to work with we had her all over the store a dozen times and she had a smile and joked with us. Ask for her if you come in you will not be disappointed.
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January 2024 by Amy endres
Service has always been amazing and very professional...always willing to help and very quick with 6 month cleanings and checks
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January 2024 by Mya Shoffler
Fast beautiful work
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December 2023 by Rhyannon Buchannon
Fabulous service!!
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December 2023 by Natalia Santiago
Lily was amazing and very kind! wonderful service!!
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December 2023 by Mike Strouse
Always a great experience when I shop here.
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December 2023 by Missy Plank
I won’t buy jewelry any where else! And I will only go to one sales person! B Anderson! Hershey outlets! She is the best! She has an amazing eye! Always finds me exactly what I’m looking for! She’s amazing!
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December 2023 by Mike Stasik
My girlfriend and I went into the Hershey outlet store to look at rings. Our salesperson Vancella was very nice and knowledgeable. She was very helpful and patient as we looked at different rings and helped us find the perfect ring that my girlfriend loves. Thank you Vancella.
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December 2023 by Sarah Kidd
I had a great experience at this Zales location tonight. I have purchased jewlery from Zales for the past six years (& I will not go anywhere else). Tonight I went in to pick up a white gold chain I had sent to be repaired. Upon viewing the chain I realized that where it had been repaired you could see the discoloration (it looked gold). I am not one to normally speak up about these things but when you pay alot of money for something you have to. At first it didn't seem like they could do anything about it, but as I was getting ready to leave (at that time deciding in my head that I would never purchase anything from any Zales again) the girl asked me if I was satisfied with it and I said no. She said she could tell, and she went above and beyond to make it right. This was the second time I had had the necklace repaired in just five months. She was able to call the manager and I was able to receive a replacement chain that they had in stock at the store. The employee could have just let me leave knowing that I was unsatisfied but instead spoke up and made it right. I will never shop anywhere else for my jewlery, because of the excellent service I received tonight. Thank you!!!
