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April 2023 by Lonesome Drifter
My name is Sam and I purchased a 2005 Chrysler Sebring from Family First auto in the beginning of May of 2022. I have been conned and takin advantage of by this dealership. It's been over 10 months and I still have not recieved a title or registration ( which I am in the process of legal action now). I was extremely respectful and to Mike and his other business partners, and this was how Iam repaid? Integrity goes a long way and unfortunately you will not find it here. The cars sitting at the garage with a 1500 dollar repair bill and an inspection thats required and no way for me to receive since the title and registration were never given to me. Not to mention the odometer was torn out of another car and I was falsely told that there was only 75000 miles when in reality there's over 220000 on this vehicle. I am offended, angry, and hurt due to being lied to and never receiving my title and registration. Already got pulled over due to the plate coming up as a Mercedes. Mike you need to fix this NOW. Find some integrity and do the right thing, stop scamming people.
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February 2023 by Jose Morales
I bought my car March 28, 2022 today is November 28, 2022. I have yet to receive my title my registration and I keep on getting the runaround from these people. I see Mike in the in the gas station and when he sees me he runs away and leaves. I need to find a way to get my title and my registration so I don’t have to get tickets Mike you have my phone number please contact me.
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February 2023 by Debra Fornwalt
Bought car in March 2022 and had it 6 months now and still haven't received title
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February 2023 by Euris Cruz
Horrible dealership to buy at. they only want your money and thats it as soon as they get your money they will never help you again they wrote the wrong vin number on the paper work i let them know 1 month after when i notice and it been 3 months and they still have yet to fix it i work in a dealership and i keep checking who the last owner of the vehicle is and it yet to update and I haven’t been able to inspect my car due to not having the title and registration. If you need something done from them after you buy a car from them you need help from the authority!
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February 2023 by Kimberly Clark
I had a great experience... I would recommend Mike and his group to anyone.... Thanks Mike love my truck.Kimberly Clark
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February 2023 by Rayven Smith
would not recommend for anyone to buy a car from here. was met with a friendly encounter to buy a car on a sunday might i add, but with a little altering of the dates on paper work, i bought a car that was disclosed to need around $200 in repairs. after driving home and shutting the car off, it has not run since. called repeated to let them know of this issue and was given the run around for months. took the car to mechanic where it actually needed $3800+ in repairs. finally after getting in touch with the owners michael and robert, i was told by one that it was my issue and hung up. and the other told me they were going to mail me a check for a repair part as well as a write up slip from their mechanic so i could get the car repaired there. never received either of those items. also noting after buying the car in february of 2021 that i still also have not received the title. absolutely horrible experience, be aware of the people you are dealing with and save your money for a more reliable business.edit: this is my second review being posted because i was asked by the owner Michael to remove my first bad review on exchange for the check and mechanics write up slip. also finally received the title after 3 months of waiting.edit: never received the check or any follow up from michael. this place is a scam and they do cash transactions to make a quick dime and have no consideration for any customer of theirs. scraped the lemon they sold me after driving it once leaving their lot.
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February 2022 by Brittany Leeanne
These people have no respect or basic decency. When they first got this property they backed into and broke my fence- didn't bother to let me know and my dogs nearly got out of the yard. Most recently they decided to cut down branches off a tree that's on my property, left a massive mess on my front lawn, and almost hit my house with one of the branches. Zero notice they'd be trespassing or cutting the tree. "Family first" is definitely only about their family, no regard for anyone else.
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February 2022 by Hunter Correa
My favorite friend
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February 2022 by Brandon hill sr
Michelle Goodman your daughter bought a car from me not family first auto there was nothing wrong with the car prior to me selling it went through and passed inspection and emissions with no issues I tried to fix the problem with the fuel pump you rushed for the car back! You can’t test a fuel pump they just go out ??♂️ Like I said I tried to fix the issue
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February 2022 by Michele Goodman
DO NOT BUY FROM HERE!! If I couldrate ZERO STARS, I would. This is ajanky, unethical car dealership! Thecar BRANDON HILL sold my daughterfor $4500 has yet to run for a full 3days. He took her money, he andMIKE didn't double transfer paperwork until I showed up about 45 days later (30 of these days they've had possession of the car twice "waiting for a fuel pump" that she had to pay half for), and then the car still doesn't start. We get the paperwork squared away, (super bogus) with the promise that the car would be ready by morning. We pick the car up Saturday, and Sunday she gets stuck in Walmart's parkinglot...FOR THE EXACT SAMEPROBLEMS! Still waiting on Mike tocall me in 10 minutes. I started a case with PennDOT and I'm telling EVERYBODY.
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February 2022 by Paydro Now
Great service great guys
