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July 2023 by Ruthann B.
I bought a Ford Explorer from them. The air conditioner was broken, along with one of the front seats. I had to drive up 1 1/2 hours, 4 times to have them repaired. When I picked it up the last time, the car had a humming sound. I called to have that repaired, i was scheduled a month and 1/2 out to have it repaired, in hopes that it wouldnt get worse. We decided that it would not be a good idea to wait that long. So we took it to another Ford place to have it repaired. It was a wheel bearing*which was not covered by the extended warranty and a seal, that was covered". The place where i got it repaired at told me to call Wayne County Ford, they should compensate me, we did not have the car that long. I called and spoke to Roger, his response " we dont know what you did to the car or how many miles you put on it (i just picked the car back up a week prior from the last repair) "you should have brought it back to us". I explained I couldn't get an appointment for a month and 1/2. In the end, all the blame was put on us and they were not helping or taking any responsibility. I WOULD NEVER RECOMMEND THEM, the minute you drive off that lot you are on your own. I had to fight with them to have them fix the air conditioner that was broke too. never again!!!!!
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July 2023 by Ruth Schmick
DO NOT HAVE YOUR VEHICLE serviced here. I brought my sons wheel chair van in for an oil change and for an intermittent noise in the from drivers side. I told them it sounded like could be the bearing. They did the oil change and told me the bearing was fine. I told them I had a 1200 mile trip and needed to be sure it was save. They said yes. Low and behold today I’m going down the Rocky Mountains in SC and both front bearings seized up. This could have killed us! A wonderful dealership here in NC replaced everything. I called Wayne county ford Service manager and he said their quick lane guys are just techs and wouldn’t know! Are you F’ing kidding me!!!! They should have said we aren’t qualified you need to make an appointment with the “other side” and I would have. They presented themselves so confident that it was fine! The manager was as so flippant about it like he should have known better that they weren’t qualified! Thank God I’m moving and will never go there again!
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June 2023 by Google user
DO NOT HAVE YOUR VEHICLE serviced here. I brought my sons wheel chair van in for an oil change and for an intermittent noise in the from drivers side. I told them it sounded like could be the bearing. They did the oil change and told me the bearing was fine. I told them I had a 1200 mile trip and needed to be sure it was save. They said yes. Low and behold today I’m going down the Rocky Mountains in SC and both front bearings seized up. This could have killed us! A wonderful dealership here in NC replaced everything. I called Wayne county ford Service manager and he said their quick lane guys are just techs and wouldn’t know! Are you F’ing kidding me!!!! They should have said we aren’t qualified you need to make an appointment with the “other side” and I would have. They presented themselves so confident that it was fine! The manager was as so flippant about it like he should have known better that they weren’t qualified! Thank God I’m moving and will never go there again!
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April 2023 by Jason M.
Called ahead to get an oil change, asked if they could get me in within the hour, they said yes we can, show up and sat in waiting room for 3 hours for a 10 min oil change. Nothing has ever changed here and nothing is "quick" about quick lane. Go somewhere else.
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March 2023 by Melissa Vandermark
Husband went in for a Quick Lane Oil Change and wanted to use our Ford Points (which we had more than enough for 2 oil changes) and was totally taken advantage of! They changed all the wipers and the air filter without authorization and not only used all our points but we also had to pay out of pocket! When I called and inquired, I was told that my husband said to \\\"Do whatever needs to be done\\\" which is the furthest thing from the truth! NEVER would we pay $70 to have windsheild wipers replaced, especially when we literally replaced them ourselves just a couple months prior!!!!!! Completely got the brush off and will be taking this to a higher level for sure! Completely taking advantage and only out for a money making scheme!!!!
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February 2023 by Melissa V.
Husband went in for a Quick Lane Oil Change and wanted to use our Ford Points (which we had more than enough for 2 oil changes) and was totally taken advantage of! They changed all the wipers and the air filter without authorization and not only used all our points but we also had to pay out of pocket! When I called and inquired, I was told that my husband said to "Do whatever needs to be done" which is the furthest thing from the truth! NEVER would we pay $70 to have windsheild wipers replaced, especially when we literally replaced them ourselves just a couple months prior!!!!!! Completely got the brush off and will be taking this to a higher level for sure! Completely taking advantage and only out for a money making scheme!!!!
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August 2022 by Jeremy D.
Wayne County Ford was great to deal with. Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive they were friendly to deal with. I traded my vehicle in when I ordered, and in the 10 Months it took Ford to make the vehicle they honored the order price, handled the trade paperwork and taxes properly, and didn't add on any Administrative fees that many other dealer are doing for these high demand ordered vehicles. In a tough market where new vehicles are just hard to get, they are doing a great job and being very honest and reliable. Things have changed in the way vehicles are purchased and sold, and they are adapting well to this new market.
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June 2022 by David G.
Literally the most dishonest car dealer I've encountered in my life. (I'm 52 and have purchased at least 10 cars from dealers.) Unlike other dealers they won't post prices on the internet, not to mention on the car itself. Even after expressing interest in a car, it's impossible to get a printout for the car and anything even remotely like an actual price. It was surreal! And I feel sad for any customers hoodwinked by the false friendly smiles, who may believe that their own natural human decency is shared by these slithering snakes for salesmen. Good luck getting any type of firm financing offer - it's obviously an independent profit center. Try getting a trade-in value for your car and being told it affects your financing rate? Typing of the paperwork is another profit center. Get this-you won't even know what warranty comes on a Certified car, another opportunity to gauge their customers. Try just saying, "hey, cut it out" take your dealer markup but give me a price, it's not gonna happen. Absolutely the worst!
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June 2022 by Scott Walrod
Sales was good. Last week I use their online service request schedule appt for 8 am. I get confirmation and reminders for appt. I get there and told we don’t honor the online appts. It’s first come first serve you have a 2-3 hour wait. Why do you have online appointments if you don’t honor or use them. Wasted 45 minutes round trip for this. Won’t be going back to them
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June 2022 by Sean McAllister
I've been bringing my current vehicle there for 5 years and am always pleased with the service... The staff is kind and respectful... The technicians do great work and have shown and explained things to me when nessasary... Carolyn from quick lane had been more then helpful in on numerous occasions.
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May 2022 by Christopher O.
Wish there were zero stars. My car was towed here for transmission issues. They fixed my car and charged me over $5000 without ever informing me of the price. After over a month of calling them asking for a timeline. They randomly called and said it was ready for pickup. Once I complained that nobody ever told me a price or estimate of how much it would be, they told me they'd speak to the owners to see what they could do for me since this was not "professional". After three weeks of randomly calling each time being told that they would call me back the next day with an answer find out that they only gave 200 in house credit. Absolutely unprofessional and unhelpful! Will never go to this "dealership" again nor would I ever buy another Ford vehicle.
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April 2022 by Dale O.
The service was horrible and rude. They did not fix the problem of my trunk popping open in my 2016 Lincoln MKZ . They had my car for over a week. They charged Me over 1100.00 . I then went to another ford /Lincoln dealer who actually fixed the problem and apologized profusely for how badly I was screwed by Wayne County Ford. They couldn't believe what I was charged. DO NOT GO TO WAYNE COUNTY FORD.!!!! Buyer BEWARE!!!!!!!
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March 2022 by Denny Giacobe
They don’t stand behind there work or the word. A total disgrace to Wayne County and the local people stay away from them stay far far away.
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December 2021 by Jason June
Great service. Friendly staff, went in as a walkin they had my vehicle done within a reasonable amount of time
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December 2021 by M xgasman
Good fair service
