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February 2024 by Rebeca McDowell
The tellers are always very rude. I go out of my way to go to the parkesburg branch. Everyone there is always very nice and helpful. ?
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January 2024 by Ronald Jenkins
They helped me to have my cash back rewards placed into my account.
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January 2023 by Joe Dymek
Pretty fast. There was no line inside so I was in and out quickly
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May 2021 by Charlie B.
Rocks on all these levels.
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May 2019 by Nibor G
This bank is so greedy that they now charge $8.00 to cash a check! WTF! I suggest that all BB&T customers close their checking accounts and open new checking accounts at Citadel Federal Credit Union.
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March 2019 by mark stellrecht
I love the service from this branch!
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March 2019 by Josh Mack
Every single time I go here it is a problem , I'm treated poorly in a regular basis I have stopped here multiple times in the past two weeks only because they were the closest bank at time and each and every time was a problem.. they couldn't cash a business check drawn on them , they wouldn't give me cash advance from my other account said it was denied when I had 10 times the amount I asked for in that account not sure what there deal is but for a bank they must not like money or to do business with people who have it .. seems to me they hate there Jobs and there lives I will be reaching out to corporate over the way I have been treated by these people my best advice bank elsewhere!!!
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March 2019 by Jamie Henry
I'm very upset because yesterday (presidents day) their drive thru atm retained my cash! U made the mistake of wanting to do a big deposit right away vs having to carry it around. I wanted to deposit $2,200 right after receiving it. I brought up my account and first deposited 1 $100 bill. That went in and then saw it said that you can display up to 50 bills at a time. So i made sure my stack of 20 $100 bills was neat and organized and put them in. It struggled for a couple minutes and spat out 7 of them($700) and then said "Sorry, your cash has been retained" and then sad my transaction can't be procressed at the time and spat out my card then said it was out of service and then went back to normal. It didn't even print or send me a digital receipt! I called the number on the atm right away and the operator didn't seem very concerned and submitted a lost deposit form. I'm still waiting for a call and nothing has been credited to my account. Overall the atm ate $1500! I really hope they treat this as an urgent matter and resolve this today. Do NOT make deposits at this atm! The bills were not even wrinkled and in perfect shape. I don't see any excuse for this inconvenience.