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“It is so quick and easy for returns! No need to worry about boxes or packaging it up. Just have your return QR code ready. You are open after work which is necessary for me to use the UPS store.”
“I’ve been here a number of times and they are always super helpful even on very troublesome packages. Very friendly and service is great. Only con is that their hours on google aren’t correct due to worker shortage. I’ve shown up a few times and they were closed during supposed business hours. Check review photos for a pic of their real hours.”
“Our postmistresses always do a phenomenal job. They know their business and how to surmount what might be an obstacle for a patron, they're kind, pleasant and patient. These women know their clientele by name and are part of the fabric of the community. ❤️”
“Stopped in here to mail a 80+ cards at once. Glad I took them here first instead of dropping them in a mailbox because since they were square cards and envelopes they required additional postage.”
“Since I moved to the area in 2008, this cute, rural post office has been my delight to patronize. They've had at least 8 different clerks over that time, but always give quick, friendly service. Keep it up, folks!”
“This was my second visit to this location and I find it to have good customer service. This visit was to get notary. Amanda is to be recognized for excellence. First, she answered phone call so professionally including her name in the welcoming call! At the location she took care of us thoroughly with patience and kindness! In a time where these appreciated customer service skills are far and few between this location knows how to treat a customer. Thank you, I will be a loyal customer! See you again.”
“This is a great little post office, really small-town friendly. I have ALWAYS been helped by courteous and friendly staff. They answer questions and advise me, sometimes, on how to ship. I love Lititz.”
“I had difficulty in buying HP ink for my computer. I wanted to buy the "X" cartridge but when I got home, though it fit in nicely, it was said to be not effective. I had to exchange for the "A". The store graciously allowed the exchange.”
“Impressed with and very thankful for their ability to decipher purposefully cryptic addresses. Whoever physically delivers too is also super! Thanks so much!! ?”
“The employees here are all super helpful and kind! There is rarely a long line at the desk, and if there is it is usually due to a more complex order - but the employees clearly do their very best to handle customers' needs as quickly as possible! They go above and beyond.”
“I get alot of packages delivered. While things don't always go perfectly, these guys work hard and have a ton of packages to drive around daily. The girls at the front desk are helpful, and overall friendly. Thanks ;-)”
“I'm here almost daily! I ship thousands of packages a year, and these guys are just amazing. They're overworked and understaffed, and I completely understand that. I just wish more people did.”
“The woman at the counter that helped me today was incredibly friendly and helpful. Thank you!
The usps is conveniently located in downtown and offers all usps services in that nice building.”
“The management and team members of this post office have always gone above and beyond for us—both on a personal and business level—and have always been more than pleasant to be around. We're extremely grateful for their service!”
“Great staff, they are underpaid and understaffed (not their fault). Ask next time about the way the government screwed them over on their pension/health plans.”
“I had to ship something to a friend on another continent - the process was super smooth, and the woman who assisted was very nice and helpful! Every part was quick and easy.”
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“My business takes me all over Lancaster and Lebanon and Berks counties, and I also ship a lot of books, so I've done business at least 50 local post offices. This cute little place is one of the friendliest. And now that they have actual parking spaces, it's convenient too! Keep it up, folks.”